Hollywood Car Wash

Worse car wash ever!
I paid $ 14.99; they didn’t even cleaned inside the car! Don’t go there, they are just happy to take your money and won’t get you the change!

Agree with the neg reviews. Good wash, HORRIBLE customer service. (1) 1 car ahead of me to start, waited 50 MINUTES. (2) Got there before 11 wedn, didn’t see Tues/​Wedn SPECIAL till after I paid. The owner had charged me FULL PRICE. Had to point it out and even argue to get the special price even showing him the time stamp on my receipt). When I said I’m not coming back the owner said «Fine don’t come back.» And I WON’T.

Horrible customer service! Employees are very rude and act like they don’t want your business. Simple Hi, you are welcome, thank you and a smile would be appreciated!

Two positive stars because the guys that ACTUALLY WASH THE CARS do a great job. Negative three stars because the guy selling the wash is a f**king liar. You ask for one thing, and get another. I don’t appreciate the dishonesty, and I will not tolerate it in a world in which we can reasonably (provided Unilocal!hasn’t accepted money to scrub negative ads) give an assessment of a business and whether or not it sucks. The workers will break their back washing your car do not suck. But the fellows selling the washes seem to think that an extra three dollars is very much worth the time to piss off their clients.

Horrible place, ZERO STARS. DO NOT GO HERE!!! They left my windows open and ran it through the wash!!! On another occasion, they locked my keys in my car! I go here because its close to me. Never again!!!

SCRATCHED MY TRUNK. Stay the fuck away from this place. There is nothing good to say. The minute I pull up, I’m greeted by a grumpy scumbag who I pay for my quick basic wash. He directs me through the automated system and I put it in neutral. He then takes a brush with soap on the end and ONLY brushes my trunk. I thought this was odd and unnecessary at first so I thought nothing of it as my car proceeded to go through the wash. It wasn’t until much later that I find out that it was his ‘brush’ that SCRATCHED THE PAINT OFF MY CAR Wtf. There is now a deep 4 inch scratch, down to the metal on my trunk. What was the point of that? I’m going for a basic wash, the cheapest option which involves only the machine, no hand washing of any sort. He didn’t apply it to anywhere else, just my trunk. Judging from his piece of shit attitude, I can only surmise that he knew he was scratching my paint. From the shit customer service to the seemingly deliberate damage to my car, how is this place still in business?! STAY AWAY FROM HERE! Go anywhere but here. I really wish I could give negative stars to this place.

I came here because it’s close to my house. I used to go to the Santa Palm Car Wash when I lived more on the West Side. This place is horrible. $ 26.99 for a Plush Wash. First off when I went to check out the cashier was on her phone the entire time having an argument and didn’t even acknowledge my presence. No hello, NOTHING. Just talked and talked on her phone, even when I asked for change, I figured she didn’t hear me but then held up her hand for the money WHILE ON HER DAMN BLUETOOTH HEADSET! This is just plain rude. So whatever, I got over it, considering she was a cashier at a low — end carwash, what was I expecting? So 20 min later the guy signaled that my car was done. Mind you, I watched the whole thing. First of all they didn’t even vacuum the interior, and it does come with it. 2^nd, I just came from a road trip from the Bay Area and there were still dead bugs all over the bumper and sideview mirrors. So I made the guy wipe it off. And what carwash still uses towels? What happened to the microfiber? Anyway, by that time I was so irritated, and I’m sure I wouldn’t get a refund so I just got in my car and just left. This place is HORRIBLE. Don’t bring your car here. If you wanna pay good money, go to Santa Palm Car Wash, or anywhere for that matter. Hose your car off at home. I’m sure you’ll get better results.

NEVER USE THIS CARWASH!!! I wish zero stars was an option. I took my car there on a Friday and bought one of the pricier car washes. While it was being dried I realized the worker was standing on my tire (it’s an SUV) to wipe my windows (which is normal), but instead of having his hand on the window to keep him stable, he had it leaning on the hood of my car. He was wiping aggressively so I was a little concerned by the stance, but was in too big of a hurry to even think too far into it. I left the carwash and my weekend plans began. I was working at a hotel in Anaheim all weekend with my car parked in a secure garage area parked by me. When I left on Sunday and got in the car, my friend noticed there was a dent in the hood exactly where the guys hand was drying my car. I drove straight to Hollywood to the carwash to see if they have a suction device to fix it (not a bad dent at all). The manager wasn’t there since it was a Sunday so I was told to come back today. I just went back to see if they can come up with a solution for me and was greeted by the most disrespectful business owner i’ve met in my entire life. My hope was that they either have a device to fix the car, or have relations with a body shop that could fix it for me at a lower rate. The owner immediately threw his hands up and started speaking a hybrid english refusing that this dent was from the car wash employee. He said there’s no way the metal would move. I immediately put my hand on the hood and showed him how it will move if you push it AND IT MOVED. Clearly showing him it was possible. He said there’s no way the employee would have stood on the tire… ummm if anyone has gotten their SUV washed they know they have to stand on it, they are just usually very careful and put their stable hand at the bottom of the window. Anyways, he was CLEARLY not willing to admit this tiny dent could have EVER happened at his carwash, so I was hoping he could give me some direction. I asked if he has relations with a body shop he can call to help get it fixed at a discounted rate. He again threw his hands up and said, «this is not a body shop!»… well, I knew that. I kept telling him it would probably only be about $ 50 – 100 to fix and with his help probably less if he has a relationship with a body shop. Finally, he said «i’ll give you a free carwash». I said I didn’t want a free carwash because a $ 5 carwash doesn’t help my problem. He was being so over-​the-​top dramatic about this whole situation that I told him I would rather forego the carwash and any help this conversation could possibly provide and instead I would write a Unilocal review explaining how unhelpful he has been. He IMMEDIATELY changed the tone of his voice to a calmer tone and offered me $ 25 – 50 worth of car washes instead. At this point I was so shocked at how he had been handling the situation that it wasn’t worth the money or the drama to have his help and that this Unilocal review would be more helpful. He said, «well if you don’t take the free car washes, what do you get out of this? What will a Unilocal review do for you??». I said «It will do NOTHING for me, but I guarantee you will change the way you handle this situation in the future — so this review will hopefully help someone else.»
Overall, it would have been such a simple solution — If he had been helpful and helped me find a body shop that would fix the dent at a lower cost I would have left happy. If he had offer to help pay the cost or reimburse me in car washes I would have been elated (I just would have told the person drying my car to not lean on the hood LOL). These solutions were SIMPLE and not very costly at all, but instead I left feeling furious and disrespected.
PLEASE save yourself the headache and go down the road to Celebrity Carwash. I have had my car washed there before and the customer service is excellent.

Terrible car wash! High price. Bad service. RUDE attendant. I waited over an hour for my car and I was one of 3 customers on an overcast day. Avoid at all costs!

I took my car for complete detail… They burned the paint with the polish machine… 4000 worth of damage… idiots…they even buffed the plastic moldings… wow!!!they look like they’ve been burned…, the doors quarter panels all lost their original paint seal and under the sun the car looks like a total loss… that s what happens when u hire a construction worker to do a car wash detail…

Horrible car wash. Don’t waste your money here, they don’t use microfiber clothes, they use regular bath towel which leave dust. I paid for the full wipe down of the interior. And they couldn’t even do that, instead they washed my mats for free.

First Time at this car wash. I paid for the luxury wash. It turned out not to be bad and the person who clean the rest of my car did a fair job. He was also very nice and accommodating. That’s why I can’t for stars. Will come back again, but will also try other car washes in the area.

This car wash is a complete rip off and total scam. I pulled up and requested the VIP Wash for $ 25, which looked like it came with all the extra bells and whistles. I assumed this came with a polish and even asked the manager to please buff out the water spot stains on one side of my car. He said yes and I asked again,“Are you sure you can get these spots off my car?” He said yes again. Okay.
I came back for my car 30 minutes later to find the water stains still there. I asked one of the nearby workers why this wasn’t fixed and all he could tell me was that it required a polish, which was extra. To add insult to injury, the front bumper and grill of my car was still filthy. I shelled out $ 25 for what looks like a $ 5 wash, and yet they still tried to up sell me. Awful.

Decent outer wash but my car’s windows were ridiculously streaked. I only realized this after leaving and came back the next day to correct it. They tried to sell me on another car wash! The next day! I asked 5 times and it still took forever for them to clean the windows again. The owner won’t even get off the phone to talk to you and they constantly upsell to the point of insanity.
Do not use this car wash. This is LA and there are plenty others worthy of the business.

I wish there was a 0 rating! Horrible car wash! The owner is a con artist and doesn’t honor advertised price! He mis treats his employees and is a horrible example of a car wash owner! Go
Anywhere else but here! He will change prices on u and not tell u till the last min! True scumbag!

This carwash is the worst, 1 star is too good of a rating. I came here because they advertised a $ 10.00 car wash. When I pulled up to the car wash they told me to refer to the second menu (which is not shown until you actually go through the car wash) Beware! When my car came out, the license was no where to be found, the car was still dirty and the employee that dried my car didn’t even care to tell me the car was still dirty or was missing my front license plate.
When I came back to retrieve my license plate, my money, & to talk to the manager they told me they didn’t have a manager nor did they know who the manager was. I asked them about my plate they told me they didn’t know what happened to it but knew exactly where to get it from after talking about it for 10 minutes (it was tossed to the side of the car wash behind barrels) they didn’t give me money back and told me to go somewhere else. They didn’t even apologize which gave me an inkling that they deal with more than normal complaints.
Don’t go here, there are plenty of better places to get a car wash. If you can wash your own car.

If I could give a lower rating I would. I took my car to get a wash and when I get my car back I Gould paint chipped off my car door. When I reported it to the management the guy said «its no big deal. «
Rather then handle it professionally he just kept telling me how wrong I was, that the scratch did not matter. I wouldn’t take any car here if you like what you drive. I got a quote from a body shop satiny it would cost $ 1000 to fix out of my own wallet because the car wash manager refused to give me Insurance information.
Do not go here!!!

I wish there was a zero star rating but I have to give them at least 1 star to write a review.
Brought my Honda Accord here today to get the VIP wash and wax.
When they finished I had to pick the dirty and crud out of the two wells next to the wipes with my fingers. The car was full of streak marks and water marks. I had to get out my own cloth and cleaner when I got home to clean off some of the dirt.
Not what I expect to have to do after $ 25. Won’t be going here again — avoid at all costs!

Nice car wash no waiting!!! Washing my car wast and clean, good customer service.
Will com back again soon.

I honestly wish I could give this place 0 stars. I came here with intentions of cleaning my car but left with $ 35 less in my pocket and a still disappointing wash (and after TWO washes).
The boss could barely speak English and charged me for an $ 8 wash — but neglected to share the minimum was $ 10 so he still charged me for the more expensive wash but gave me the medium level.
After this wash I was left unhappy as my car was still covered in dirt, streaks, bird poop, etc… I expressed my dissatisfaction and asked if I could get the VIP hand wash ($ 25) and pay the difference as the first wash was highly disappointing. He agreed… Then charged me the full $ 25.
In all, the service was lacking severely and customer satisfaction clearly is not an upheld value.
**Also I asked if I needed to take my antenna off. He said no, sign later said yes. Good thing I trusted my instinct.