Enterprise Rent-A-Car

First time renting a car, and it went great! Not one issue or complaint.

Good service, nice people, great little car.

They were very helpful and nice! Held my car for me all day. There’s was come confusion about what place my car was and they were on it. Thanks

Tim and Andrea at this location gave phenomenal, intelligent, caring, professional, kind, and fun customer service during my recent car rental. Choose this location!
I had called three other LA locations to get good service and finally this was the one.
I will go out of my way to rent from these terrific people! Thanks!

I’m extremely shocked to be doing a review on this location! I’ve been to several of the locations and vine is by far my favorite location to go to thanks to Brandi, Andrea and Sean is awesome as well! Brandi is no longer with the location but She still helps me when she can. So 5 STARS to Andrea, Sean and Brandi. 0 stars to LAURA and TIM! I had a bad experience with these two and how bad there customer service is! I’m extremely big on customer service especially since I’m in guest services myself!
I can go into detail on the words that’s was used and said and how it made me feel and how they could have responded better but I rather not waste my time on that. But they need to learn to speak to customers better especially if your a manager Laura visiting a location and Tim also. NOT impressed with either of them and prefer them not to speak nor service me upon arrival! DISSATISFIED!!!

The staff here is real good but they understaffed. Laura kicks butt and professional but she needs more support. One person can’t manage the phones and deal with customers. It’s always the same situation here no matter what time of day.

I have requested that you please contact me with regard to the unauthorized charge to my credit card in the amount of $ 1,679.58 at the Vine location of Enterprise Rent A Car. I spoke with Andrea on 3÷31÷16 and was told that this was done in error. I am reporting this fraudulent charge to the BBB and will exercise my rights to the fullest extent of my rights as a consumer. I have had multiple negative interactions with the staff at Enterprise on Vine, and with no resolution. 1. I was given a car with an engine light on that required service and had intermittent airbag lights on, and bald tires that were inspected at two different service stations. Video and images retained. 2. 2 hours of inconsistent and unprofessional service follow up with regard to exchanging vehicle. Dates and times and lengths of conversations retained. 3. I have paid for the service on 3÷2÷16 $ 1,037.82. An additional unauthorized charge of $ 1,679.58 to my personal credit card 3÷29÷16 AFER I paid for the service on 3÷2÷16 $ 1,037.82

I rented a ram truck for a 2 – 3 week period in December and the car had no current registration. Got a couple tickets for it from parking and whatnot, but ultimately we were trying to get it switched out in Colorado since we had drove it there, and it wasn’t able to get done due to availability. So I was forced to drive it back to LA without registration.
When I returned the vehicle they offered me 1 free day of a rental car for my troubles, which I thought was nice. Today, I called to take them up on this offer and the young lady refused to honor it. There’s not really much to say about it, but I will just pay for the rental because it’s not worth the trouble.

Best rental experience!!! I came in just before closing and there were about 5 – 6 employees still working. Their driver even picked me up and dropped me off at my home. They gave me a super cool rental for $ 20 a day. It was a Mazda Miata! It was convertible. I loved it. I’m even thinking about buying one. Customer service was exceptional! When I walked in, they were expecting me, even called me by my name. It was a very lovely experience and I would highly recommend this Enterprise location.

I’ve been going here since my car was totaled (About 3 months ago as of this posting. Great, personable service from the entire staff.

I’ve rented a few cars before this Enterprise was by far the easiest and no hassle. Ok so I’m a housekeeper so my car plays a big role in my job I got in it one morning and its smoking! OK that’s not normal and I don’t want to smell it. So I say now I need a rental right now it’s probably 9am, I call Enterprise looking for the closest one near me I reserved the car I was in there by 10 picking the car up and it took maybe a couple of minutes only because the car needed to be washed. I was absolutely happy with the service that I got from this Enterprise everyone was kind, welcoming, nice and a great
sense of humor to be so early in the day. When I returned the car I had a long day it was about 5:30pm, so yeah I was tired but again the awesome sense of humor kick in perked me right up… oh did I forget to mention they picked me up from my house and took me to the Enterprise. So if you were to ask me if I would go back to this Enterprise car rental… ABSOLUTELY… So to the staff at Enterprise on 990 n. vine Street, thank you very much you guys came through when I was in a really tight space I really appreciate it.

This place is fantastic. I took my car in to get repaired at Premium on Lexington and la brea and they referred me to these guys at enterprise! They gave me a really nice Nissan for $ 20 per day, had me in and out in less than 10 min and they offer courtesy pickups from wherever you need when you’re coming in! William is the assistant manager and he is fantastic! Ethan is a great one too! Both super accommodating and understanding of my situation.
Once my car was ready, I dropped off my rental
And Richard drove me to it free of charge! Again!
The whole thing was stress free and quick! I highly recommend.
Make sure you have your license, credit card and lots of thank you’d ready! You’ll need all three once you’re inside :)

Had an amazing experience here. I was in a car accident and right away they called me asked if I needed to be picked up. I had a ride so one I got there they actually had the car ready. The gentleman that helped was Adrian and I found out he was the manager. Wow a manager that actually helps people when needed… He took me to the car went over it and made sure that it was clean to my satisfaction. Upon dropping it off and mind you it was HOT a gentleman came out right away with a smile no less went over the car and gave me a receipt… I was in and out in less than 5 minutes when I dropped it off!!! Thanks Enterprise.

This place was meh. They have the weekend special so it’s a mad rush on saturdays to get cars. I waited for about 15 minutes to get service which I didn’t mind because it was super busy. There were 3 other black women there and the agent kept confusing me for one of them. Then when they finally got to me they had to drive me like 15 minutes away to another enterprise location because their lot didn’t have any more small cars. While in the car I mentioned that the service at this location wasn’t great. The agent kept making excuses about how busy it was. But I always rent on weekends and it’s always busy yet other locations manage to give great customer service. Then when I finally got in the car, the agent gave me some sweet deals. So sweet that I didn’t realize I didn’t take any insurance until I got home. There was no way I was going back there. The whole thing took over an hour and I didn’t even drive the car that much all weekend because I was terrified I’d get in an accident. I use Enterprise a lot and I’m used to a stellar customer service experience. This place was totally just meh. I prefer the Enterprise on Beverly in Korea Town. Those guys are awesome.

Kind of rude here. I feel like I was getting scolded by my parents rather than a customer at a professional establishment and all I was doing was asking questions.

Wonderful experience! They got me a small car, as I requested, and Arthur was incredibly patient as I had to find my insurance information. The pricing was what I expected, though I didn’t expect a$ 400 hold on my card for a $ 200 rental.
The representatives there are all very polite and helpful.

Don’t trust the quote you receive online! This company will bend you over and rape you. The guys working there are nice enough, but that great «too good to be true» rate you just got for a compact on their website? I’ll give you one guess. Yep. More than doubles, even with the cheapest insurance option. Thanks for costing me a job, enterprise! You’ll never be getting any business from me!
I’ll be giving the Better Business Bureau a call after this Bait & Switch.

Today after I turned my car into the body shop I was greeted by Arthur at enterprise. As we all know once you have to deal with insurance and what not it could get annoying. Arthur was helping me with my rental situation. My insurance was with Hertz but due to the accommodations Arthur made for me at a previous enterprise location I had to go back to him. I told him my situation and when I would arrive he had the car ready washed with a full tank of gas. It’s always a pleasure working with someone who is dedicated and knows what he’s doing. I would recommend this enterprise to anyone looking to rent a car and make sure to ask for Arthur for a 5 + star service. Thanks Arthur for all your help hope to see you soon!!!

The customer service at this Enterprise branch is easily summarized in one word: exceptional. I have been working with the guys at this branch for over a year in able to provide first class car rental options to the guests of several Airbnb properties I manage, and time and again they go above and beyond. You can count on walking away impressed. Thanks, guys!

This place is a nightmare. I only came here because my car was in the shop and the other drivers insurance sent me here.
Enterprise picked me up and didn’t have anything but minivans. They finally got a car from another location after an hour or waiting.
When I dropped it off they claimed that there was damage on the vehicle’s roof and said that it looked like someone sat on it. SAT ON THE ROOF? They asked for my insurance information so they could file a claim! The car was never even parked under anything and was watched by a security guard the entire time I had it.
Avoid this place unless you feel like being screwed.