El Pollo Loco

Absolutely Awful called spoke too someone asking what time are you opening 930 and before I could ask something else they slam the phone down went by at time given people are waiting the door says 930 then they come to Sapir at 945 bad business and so dirty

Everybody needs to calm down. I don’t know what you guys expect when you go to places like these in these kind of locations. It is what is please stop being so picky and whiny thank you.

very bad service we ordered food at 1:07 its 2:17 still not here i was put on hold for 10 minustes trying to see were ther driver was driver shows up food is cold never again will i order from here

This place is so dirty. Worst el pollo loco imaginable. Do not go here! I’d give it 0 stars if I could.

Dirty, busy, and noisy. If you must get your pollo fix on, this is the place. If you can avoid it and drive down the street to better, more enjoyable venues, keep driving.

the guy is very slow at the register. We had to repeat our order twice to get it correct on their register. I get my burrito… eating– eating– eating… bam Pico de Gallo… I clearly said no Pico, not once but two times. The chips that came with my meal were old and not crunchy. This is unsatisfactory… we asked for our money back. After some discussion they gave it back.

Bad el pollo loco here bad service and the prices are generally higher compared to the other el pollo locos don’t come to this one trust me.

The service is ok– no complaints but then again I’ve only gone through the drive through. Food is bad, worst I’ve ever had at a pollo loco. Love this place but this location is just not ok. Both times I’ve came I’ve been disappointed. Chips don’t even taste like the chips at other pollo locos.

You might as well go dumpster diving.
The food literally reeks.
It’s like they’ve taken not giving a fuck to an art form.
The contrast of the hyperhappy sala music just adds insult to injury.
I’d rather easy zombie dog cunt.
I will never go to another Pollo Loco anywhere, based on this experience.
Fuck this place. Fuck these people. Fuck this sham they call «food».

This place is now charging for parking long time Silverlake resident. This is place is just getting greedy!!! They also hide the napkins what A pine in the **** to ask for something or coins to use the restrooms?

Freaking ridiculous I have to be at work by 11am and they don’t wanna open the doors they said they’re open at 10:00am and its 10:20. I just called and they said they’re gonna be opening @ 11 due to the marathon (which is not an excuse at all, there has been signs all thru the streets all week to find an alternate route) they could have at least came to the door when I’ve been waiting outside since 9:45 !! and I’m upset Sunday is the only morning I can eat pollo loco before work cause of the time now I have to go to gross McDonalds. this is the second bad experience I’ve had with them I’ve ordered for delivery and it took 3 hours to get to me. The food is amazing but the customer service is poop

I have enjoyed El Pollo Loco food for years– sometimes as take-​out, sometime delivery. Today, I had a crew of men working here, and I promised them lunch. Called thte local Pollo Loco and ordered food. I was quoted a one hour turn around. When that didn’t happen, I called again. «20 minutes, tops», they said. After 25 minutes, I called again. «5 minutes, no really». After 2 hours, the food did finally arrive. Cold.
Unacceptable. I can only assume that I was subjected to a series of lies. I spoke to the store manager– she was one of the people either lying, or incompetent.
I understand, Things happen. Traffic, useless employees or something else more arcane. I don’t care. If you can’t deliver as promised, don’t take the order. If there is a problem, tell me, don’t give me «any minute now» excuses. Of course, this ends my association with your business, and I’ll tell the world how your staff screwed up.

Worst place to go for lunch every time i go over for lunch at 4p always takes 10mins to get helped and funny part is that no one is in front of me in line and theres always 5 team members behind the counter and not doing anything and the person on register always acting as if they are doing something anyways like the food but service sucks real bad.

My food literally never came. I also would like to mention that I live less than two blocks away from the restaurant. When I called the first time, they said the delivery guy was scheduled to be in at 11am. So I waited, and after another 50 minutes I called back and they said «orders aren’t going out right now because we don’t have a delivery driver in.» Like what the hell! Shouldn’t you call a customer or cancel the order? Absolutely ridiculous.

Last night I was about to visit Zankou Chicken but decided to try El Pollo Loco again after my bad experience last time.
As I approached the door, I was greeted with the wonderful view of greasy bacteria infested windows and doors. If your first impression of a dirty door is present, walk away because it’s a sure sign the place is not managed properly and they just don’t care. I used to eat here frequently throughout the years until I had a bad experience. My experience last night left me with the wish that Pollo Tropical sets up shop in LA.
I was placing my order with an employee that seemed to not enjoy his job or just wanted to rush the process. I almost walked out because the employee had a cut on his elbow with BLOOD present!!! I mean seriously? The most unreal thing is the manager was present and didn’t notice his front of the line employee had an exposed cut WORKING IN A RESTAURANT??? I ordered a meal and asked for the chicken to have the skin and extra crispy with tortilla etc.
Although I received my food in record speed, it was sloppy. I noticed my chicken wasn’t crispy like I had asked for; the to-​go bag had bean juice all over the outside– I needed to leave ASAP! I was upset with myself for changing my mind on Zankou.
I got home and realized they didn’t have the tortilla. Lesson learned last night.

Nice selection of sides that are actually pretty good. Chicken was impossible to get anything off the bone. Side salad was disgusting. I might try it again, but stick to something that has boneless chicken.

Been stopping in here every so often to grab a combo meal and share with the fam when we’re feeling cheap and lazy; $ 25 gives a family of 4 two meals, so it’s majorly worth it to pick up some chicken, sides, tortillas, and that damned avocado sauce that haunts my dreams (with tasties!). I can easily down half the chicken myself using that sauce as a dip. MMM. And those dreamy flour tortillas! Warm and waiting to be made into soft tacos. YES YES OH YES.
The mac and cheese is a big hit with me and I’m surprisingly a fan of their gravy, despite being lukewarm about their potatoes. The coleslaw is a major pass and so is the rice – the coleslaw has bland dressing and the rice is just a waste of carbs. Load up on tortillas instead. I like beans, and you can’t really fuck up beans… so if you are down with frijoles negros, get some! The guy almost talked me into getting churros today by saying they’re made fresh… dunno about that, but it smelled really damn good.
It may be «fast food,» but it’s tasty as fuck and inexpensive to boot. It’s not really a «dine in» experience, mostly because there ambiance is majorly a «get in, get out» vibe – I always get mine to go. But the place is clean and the workers are friendly, and that’s really all I’m looking for in a restaurant like this one. There’s also plenty of FREE parking in the lot, so don’t sweat the situation.

This isn’t a review of the food at El Pollo Loco in general (which is quite good). This is a review of this particular location — which is just the worst. The worst part is the delivery. Don’t get it.
We have been dumb enough to order delivery from here THREE times before learning our lesson — it takes almost TWO HOURS for them to get chicken the ten blocks we live away from them.
The last time I actually begged them ‘can you PLEASE tell me if it will be over an hour to get food? I have hungry kids’. They said ‘sure — 45 minutes no problem’. Almost two hours later they were telling me ‘the driver is on the way.’ Result — I had a near riot on my hands.
No more delivery from these guys. I’ll just drive down to Zanku and be back in half the time with better food.

This is the absolute worst El Pollo Loco, my poor boyfriend orders delivery from here and the food is consistently horrible, I think he’s finally going to retire from El Pollo Loco.
The chicken is super dry, we ask for gravy on the side and never get it, we are lucky if there is gravy at all, they almost always forget our drink, and delivery is always over an hour which is insane, this is a fast food place, it takes 5 minutes to make the order. This is the absolute worst location avoid it if you can.

$ 5 combos where can you go wrong there — uh if you’re too hungry and add extra sides :(
This place reminds me of Pollo Tropical — I got the chicken salad came with a sauce and as I write this I cannot for the life of me remember it (sorry) it was decent I should have went with my fiancé dish chicken rice and beans ooOOoo boy that chicken was fanTAStic! The rice & beans was yum yum yummy! As you can tell I dropped my salad and jumped on the other dish ;)
BUT I did have a side of sweet potato fries and those were delicious! I ordered another !
The service was great — fast — kind
The place was clean and parking wasn’t a problem because it’s in a lot.