Security Self Storage

I have rented a few different trucks from this location and have always gotten first rate service. I dealt with both Kathy and Candice and both were friendly and very helpful! I will definitely rent from this store again. Thank you!

I was a brand-​new customer who called to get an estimate on a U-​Haul rental for the middle of June. The lady who answered the phone was very rude, treated me like I inconvenienced her for calling and actually raised her voice to me in frustration because I did not understand something she said the first time. She never actually gave me an estimate either; she only gave me the daily rate plus the cost per mile but would not calculate a rough estimate even when I asked a second time. She also questioned why I would need the truck for so long and why I wanted such a large truck. I am a paying customer and the only thing she should be concerned with is getting my business and not all of these other things. I will never consider using this place again. Oh, and their rates are higher than other places around anyway. Their slogan should be «Our rates may be higher, but our customer service sucks even more!»

A nice clean facility, but their policies are not customer friendly. They refuse to prorate rent, even for one or 2 days into the month. Prices overall were average to high.
In addition, I found mouse droppings in some of my boxes. Luckily, the mice did not damage my goods. I think the management must have noticed or heard from others, because I found packets of rodent repellant in the corners of the unit when I moved out.
Lastly, I paid quite a premium for a climate controlled unit. In summer, when I rented it, it was fine. A reasonable temperature to protect my archery and musical equipment. In winter, it was too cold. Hopefully none of my things were damaged, but this is not acceptable. Climate controlled means all year.

I came looking for packing supplies, since it’s closer to me than any other store. I was pleasantly surprised by both the variety and price, especially for bubble wrap and packing peanuts. Highly recommended!

STAY AWAY! I moved out on June 21^st, turned in my notice to the lady in the office and was done. On Monay June 23^rd I was charged another months rent. I called to discuss and said that because I wasn’t out on the 20^th I had to pay for another month… would not prorate the one day or discuss further. I would have been fine with it if the charge went through ON the 20^th but it was processed after I’d already given my notice. I went this past weekend and they’d deactivated my gate code AND had a tag on the unit saying it was available for rent. So they bascially took my money, locked me out so I cant use the storage unit that I am paying for until July 20^th and are now trying to rent to someone else to collect double the money… seems a little shady to me.

Highly recommended. Recently made a move from Holly Springs and stored my belongings with S.S.S. Had no issues at all. I also rented a van and car transport trailer from the office and Cathy the manager went out of her way to make sure all the gear arrived on time. She also helped me get my car onto the trailer. Eliminated a lot of hassles which is great when one is under the stress of a move. Highly recommended.

Security self storage worked with me over the phone and made my move to Holly Springs very easy!

We hit up this place after finding an item on Craig’s List and realizing it might rain on our item and so having it in the back bed of a truck wasn’t such a wise idea.
They weren’t stocked with many UHaul’s so I suggest calling them before you go and make a reservation.
They were efficient and helpful. Unfortunately they are no where near to us, so chances of us using them again are slim and none.