Gerber Collision & Glass

This was my first ever experience with a Body Shop, and my insurance company recommended Hansen’s. My car dealership also recommended I go to Hansen’s, so off I went.
I have nothing else to compare it to, but there were a few issues with scheduling & re-​scheduling and then we brought the completed vehicle home to find we still had scratches and we now had grease on our interior after the work was completed. We were asked to bring it back in to address these issues, and they were successful in getting the grease off the interior. However there are still multiple minor scratches that did not get fixed per the work order, and we now have to bring it back in, yet again, for another two days of repair. We have not scheduled that yet.
Overall a good first experience, but not perfect. They are very busy this time of year due to snow, and my appointment was pushed back a week, and then the completion date was pushed back another day. They had the car from Tuesday to the following Wednesday. I am told this is not uncommon, though. We have have issues with the car rental place that they set us up with though.
Kara works at the front desk, and therefore is the face of Hansen Collision. Kara is very helpful, empathetic, and polite with good customer service skills. She kept me updated via email on all the progress with my car, and helped when things did not go as expected. That was very appreciated. Of course this is a standard exception of any business, but it is sadly missing at many companies I deal with today.
Thanks Kara for your wonderful customer service.