Valley Pediatric Associates, P.A.

I am writing in regards to the Ramsey office.
The doctors are great. The front desk receptionist however, is extremely rude & seems to enjoy hanging up on patients apparently when they attempt to make an appointment.
I read a post here where someone experienced the same thing. I too have been hung up on after having waited after being placed on hold.
I do believe that this office would be better off with a different receptionist. Possibly someone who actually enjoys doing their job and does it politely.
Aside from that, I would rate the doctors a ⁵⁄₅ for the Ramsey office.
The customer service in regards to the front desk receptionist is however very poor.

This review is for the Ramsey office. LOVE the doctors. Can not stand the front desk receptionist. If she even bothers to acknowledge that you’re in the waiting room, she’s incredibly dismissive. And I wish it were just in person but she’s even worse over the phone. Walked in and she’s gossiping in the phone. 15 minutes and 4 other patients later she decides to hang up and pay us some attention. It’s so incredibly frustrating and if these doctors were smart they’d give her a brush up on client service.

I must say that I am disgusted at the fact that Unilocal has gone and removed my recent review and changed the number of stars given to Valley Pediatrics. Just because I spoke the truth about the practice and how amazing Dr. Shevelev is! I truly don’t where I would be without her guidance.
If you want an amazing practice where your child will always be treated as a priority, Valley pediatrics is the place. Below is my original comment that was removed without my permission.
I have been with Valley Pediatrics for over 12 years now, and I’m so grateful to the practice. I have seen doctors at both locations; since one of the many advantages of the practice is the size — you can always see someone.
I have been extremely happy with the skills of the doctors and nurses. The education of the doctors was VERY important to me. This practice had the educational credentials across the board to make me and my family very comfortable. They are also up to date on the latest research, and able to speak in an intelligent way about current medical issues out there.
I have to say, that Dr. Shevelev gives me the best relief. I know every time I see her she treats my family like her own. She cares so much for her patients and it is shown with the way she treats us. Gives us so much attention and educates us on what to do. She is very personable and knows how to make girls feel comfortable; especially teenage years. I am forever greatful to Dr. Shevelev and Valley Pediatric staff for always being there for me and my family, no matter what day or time! Valley pediatrics is a 5 star in my book!

I have been with Valley Pediatrics for over 12 years now, and I’m so grateful to the practice. I have seen doctors at both locations; since one of the many advantages of the practice is the size — you can always see someone.
I have been extremely happy with the skills of the doctors and nurses. The education of the doctors was VERY important to me. This practice had the educational credentials across the board to make me and my family very comfortable. They are also up to date on the latest research, and able to speak in an intelligent way about current medical issues out there.
I have to say, that Dr. Shevelev gives me the best relief. I know every time I see her she treats my family like her own. She cares so much for her patients and it is shown with the way she treats us. Gives us so much attention and educates us on what to do. She is very personable and knows how to make girls feel comfortable; especially teenage years. I am forever greatful to Dr. Shevelev and Valley Pediatric staff for always being there for me and my family, no matter what day or time!

I liked it here until my daughter turned 1. Then everything changed Dr. Shevelev would have the vitamin Rx written in her hand when she entered the exam room. Then rushed through a physical exam and was ready to run out the door before I could ask her any questions. Our most recent visits we were there every week for three weeks. The first visit Dr. Kim wrote a Rx. The second visit Dr. shevelev told us to try many different things and refilled the same RX but never ran any diagnostics to see what was the cause off the issue was. Only the symptoms were being treated they were not looking for the cause of the symptoms. We went to urgent care on a weekend for the same issue unfortunately they could not run the diagnostic testing in there office and said it is your pediatricians job to do so. The urgent care Dr. told me to start looking into a different practice. The third visit to valley pediatrics was with Dr. Leifer she was willing to run diagnostics because she saw how annoyed I was that my daughter was still not well after 3 weeks and 3 visits. The morning of the third visit I sent a fax requesting my daughters records. I requested my daughter’s records during the third visit. Valley pediatrics told me that it could take up to 30 days to get her records and that it will cost $ 25 to get 30 photocopied pages. So we found another pediatricians office where they ran diagnostics the first time she was seen. I do not recommend valley pediatrics!

Ok, I have to write a review because the one that’s on here is completely ridiculous. How can you give a doctor’s office 3 stars based on the fact they wouldn’t open early one day? I have been using Valley Pediatrics for 12 years for all three of my children, and they have been nothing but wonderful. There is one snarky nurse, but there always has to be one, right? Everyone there has been there for what seems like forever — and being a nurse myself, I know that is a sign of job satisfaction in a doctor’s office. A great environment with great people, very little turnover. The doctors are all very caring, great with kids, and very experienced. If I have anything negative to say, maybe it’s that there has been some overcaution taken on a few occasions — yet at the same time, Dr. Kim caught RSV in my son when he was 5 months old. It was 8 o’clock at night and he told me to come right over. Within minutes he knew my son needed to go to the hospital, and he was right, although it wasn’t terribly obvious yet. We’ve been happy there, and so have our kids.

Would never open 5 min earlier. It’s like a post office.