Women’s Health First

I read the reviews before going to Dr. Anita Iyer but decided to give her and the practice a try and come to my own conclusion. I’m really happy that I did. The entire staff was very professional and helpful. I was worried about having to wait because of the reviews that I had read but was seen right away. Dr. Iyer was friendly, knowledgeable, made me feel very comfortable, and was very professional.

Uncaring and cold. Arrogant. To get records released, they said it’s a 8 — 10 day wait. The office staff wanted to know the reason for changing doctors and said if it wasn’t specific they’d call to find out why. The doctor didn’t care and didn’t take my concerns seriously. She offered medication for headache and when I questioned if it might hurt the baby, she was short and dismissive. She said if it was bad for the baby, we wouldn’t have suggested it. They have 8 doctors and 3 PA, you have to see all of them. You can’t choose one because that one might not be there when you deliver. Horrible, uncaring place!

I wish I had read the reviews before I made my appointment, oh well I’ll never get my time back. I saw Dr. iyer, she was friendly enough but I think it is completely unprofessional to make anyone wait an hour to see them. I arrived 20 minutes early to fill out my paperwork, there was one other person in the waiting room when I arrived. When the doctor finally came into my room I asked her if it was normal for their practice to make patients wait an hour to see a doctor. She said no, she was just running behind. Do you think you could let me know? My time is valuable as well. When I had arrived she was sitting with the staff in the receptionist area chatting. Really busy huh? I would stay away from this practice.

Would not recommend at all — I have switched doctors now that I’m pregnant with Baby #2.
I would habitually schedule an 8am appointment (first appt. of the day) and would always be waiting for 30 – 45 minutes. Most of the time, the doctor hadn’t even shown up to the office yet.
I’m not a person who asks a lot of questions, but I had maybe 1 or 2 simple ones at each appointment as it was my first pregnancy. Any time I tried to ask a question, it seemed like the doc or PA had one foot out the door already and seemed bothered that I would dare ask them something.
Fast forward to when I actually had to deliver… Dr. Iyer shows up in her Grey’s Anatomy-​like pink stiletto heels and would randomly disappear to who-​knows-​where. I was told I had to wait to push until she returned. When she came back, she just walked in with her coffee as if it were nothing and didn’t even seem phased that I was clearly ready to get the whole labor thing done and over with. I should probably also note that getting an epidural was one big mess too. For some reason they didn’t have any of my bloodwork on file. To make sure I wasn’t a carrier of any communicable disease, they had to draw blood from me and process the results before I could even get the epidural. By the time this was done, I was already 7 cm dilated before I got the needle. This practice is clearly unorganized and quite frankly, a total joke.

I like all the doctors especially Dr. Elizabeth M. The receptions Laurie J is incredibly rude. She changes the atmosphere of the appointment when she «greets» you. I would give this place 5 stars because all of the MA’s, PA’s and doctors are excellent but it’s just that one lady with a horrible attitude that’s at the front desk.

I’ve had my vagina inspected here NUMEROUS times and I’ve always had a good experience. I have a chronic illness and have had a number of run-​ins with terrible doctors and long waits and I found this place to be well-​staffed and well-​run and always have my questions answered respectfully and honestly. My wait time was average — maybe twenty minutes but seriously folks, at my previous obgyn’s office I would have an appt at 3 pm and get in around 6:30 — waiting is the nature of the beast! I’m pleased in finding a doc here and plan on returning.

Terrible. I went there for my appointment and ended up waiting almost 2 hours and didn’t even get in to see the doctor! I got fed up after an hour and 45 minutes of waiting and asked to reschedule. If I wasn’t in a bind I would go somewhere else. Let’s hope my rescheduled appointment goes better but I’m not counting on it.

Absolutely terrible clinic. All locations require a ridiculously long wait. Have sometimes had to wait an hour to see the doc. Staff is really rude and not compassionate at all. Warning: do not see Dr. Anita Iyer, she was no focused during my appt at all and misdiagnosed a simple condition. Her answer to everything is birth control. There is no excuse for the lack of time and dedication of the staff, especially when my health is at risk. Do not go here!

I would not recommend this office at all. The facility is not clean. The wait is too long. I stayed with them for about a year and it was a year too long. I always had to wait 45 minutes to 1 hour before I was able to be seen. The staff is not very friendly and the doctors are always out. I remember twice my appointment had to be rescheduled with Dr. Iyers because the secretary said she had an emergency delivery. The secretary told me this after I had to wait for an hour. I didn’t understand why she had to leave on an emergency if it is a rotating doctor’s office which means that each of the doctors are assigned days in which they work at the hospital and days in which they are taking appointments. Maybe she just wanted to leave early. Not professional at all. It is always hard to schedule an appointment. Finally, they always have issues processing my PPO insurance paperwork. I pretty much spent my entire year on the phone doing the billing office’s job. Overall, bad experience. Obviously I am no longer a patient there and I don’t recommend you be either. Run very far away.

Let me start by saying that I am shocked by the other reviews of this office! I double checked that I had the correct name because my experience was so completely different. I also find that I am picky and have higher standards because I am a nursing student. Therefore, I am crazy about cleanliness and proper procedures! The person that complained about the doctor asking you questions that you answered on a piece of paper, that is her being thorough and doing what she should. Some patients may misunderstand questions or answer them differently on the questionnaire. I too saw Dr. Amy Klienklaus-​Lee and felt that she was wonderful. She spent time with me, answered my questions and was not in a hurry. Trust me, I’ve had that doctor. My first pregnancy was with a doctor that was difficult to understand and basically had one foot out the door as she was performing the exam!;) Might I also add that these doctors came recommended by my primary physician. Dr. Kleinklaus-​Lee almost made it extremely clear that I would not here from the office if my results came back normal. This may explain why one reviewer had not received a call regarding her results.
Last, I had an extremely pleasant experience with the office staff. They all seemed very friendly and tolerant. I say that because I had to bring my 2 and 4 year old boys who happen to be in trying moods. Just my luck on the day of a visit to the doctor! I had called a few times because I had to cancel an appointment and reschedule. Only one time did I get a receptionist that seemed a little less than friendly. Probably that older lady that was mentioned;) I hope that you give the office a try and that your experience is as good as mine.
P.S– Some people might get really offended that I say this and I have been in this position but I am going to say it… Keep in mind that things are worse when the hormones are off due to pregnancy. I tried to put it as gently as possible and like I said, I’ve been there too!

I delivered my first baby with them…
Dr Mlynarczyk was good and nice to me all the time, but oh my where do I begin regarding the office staff. Most of staff there are dumb dumb dumb, rude, not orginized, i drove an hour to get checked and they told me they have no appoitment for me, when the night before they calle me to confirm, constant problems with paperwork, not friendly staff. They always double book, long long waits. Im switching doctors now, will no longer go to that practice because of the dumb and rude women who work there.

This was my first experience with Women’s Health First LLC. I would say it was the WORST experience so far in my life. Staff at the reception is totally irresponsible and they don’t know what their jobs are.
1. At my first prenetal care visit, the receptionist did not specify that I should be coming for Pregancy confirmation so that when I went inside the room, they said, you should reschedule because we have not put you down for Preganancy. I spent my 1 hour waiting and then they sent me back and rescheduled after 2 weeks.
2. When I went after 2 weeks, the receptionist said, we don’t have any Dr. in today. They all are gone for the training so we will not see you and you need to reschedule again.
This is the rediculas system I have even seen where Staff does not inform you well in advance that Dr. will not be available and we will reschedule you. I requested so much as it was my 9^th week going on and I need to see the dr., they did not help me at all and talked to me very rudely.
They were totally unprofessional, rude, un-​welcoming and irresponsible for their work. Then I never went back again to this center and changed my OBGYN. I would never recommend Women’s Health First where they never care about patients and show their rough attitudes.
Please think twice before choosing this health care provider as they don’t care about your health at all.

I don’t even know where to start with this place. I am so upset and disgusted with the way this business runs. No business should ever run like this.
As a first time parent-​to-​be you have NO IDEA WHAT TO EXPECT. I searched for doctors that work with the hospital I would like to deliver at. I found this practice who raves about one doctor specifically.
The first appointment I had was two months ago. I arrived early as they asked to fill out paperwork. I arrived to be greeted by the most sourpuss faced old lady I’ve ever met. She was so rude that I actually almost walked out of there. I mean I had to physically walk out to control myself from asking her what her problem was. I’m not a confrontational person but I also will speak my mind if necessary.
After waiting ONE HOUR to be seen by a doctor I was taken in for an ultrasound. The ultrasound tech was OK. I’ve experienced better people but I assumed she was just cranky because of the amount of people in the waiting room.
Waiting another 20 minutes, the doctor finally walks in. She too was OK. I found out more about her in the 10 minutes I was seen then she knew about me. I can tell you all about her husband, her two kids, her delivery, and everything else in between. Oh the doctor’s nurse can suck it too because she was rude. I don’t care about how many kids you have or how tired you are… let’s talk about my issue and why I’m here.
The lab techs were GREAT! Those ladies were so sweet. I guess they have to be when drawing blood but nonetheless, I have no complaints about them.
The checkout was much more pleasant than check-​in. However, it was the same old lady at the counter except this time she smiled. Probably because the doctor stood right next to her.
You would think that this would set the tone for me and make me want to leave this practice but I sucked it up and assumed it was because everyone in that office was having a bad day.
Fast forward a few weeks later for a last minute appointment. By last minute I mean 3 days prior. I felt sick and didn’t know what to do to feel better. I called doctor’s office to make an appointment. I described my symptoms and asked if I needed to see them or my primary doctor. They insisted I come see them or go to the ER. Really, the ER? For an ear infection??? I hung up on the unintelligent physician’s assistant only to receive a call back at work asking me if I was sure I didn’t want to come in. I told her I would take my chances. I also then reconsidered and scheduled an appointment.
The lady I spoke with was probably the DUMBEST person there. She kept getting me mixed up with someone else. After giving her my date of birth AND name (twice) she asked «you have public aid, right»? I asked her again, «are you sure you have the right person? I have PPO». OMG this place.
I REALLY hate waiting. This time I arrived only 10 minutes early and had to 55 minutes before being seen by this doctor.
I hate to put her on blast but she really takes the cake.
Dr. De La Cruz is the worst doctor I have ever met. She had no answers for me, told me she doesn’t know why I was there since they don’t have a machine to even check for ear infections. She stressed to me that they only deal with pregnancies there. Really? Because your assistant had thought otherwise. I waited 3 days to be treated for an ear infection only to be told she can’t do anything for me. When I started to ask other questions she kept saying we will discuss that at the appropriate time. WHAT? I’m asking now though.
I asked her to refer me to a nutritionist as I am having difficulty finding things to cook or eat as I have an aversion to meat and bread now. She said «no, I’d rather wait until you are 28 weeks or so because we have an order of how we do things here». I’m 24 weeks now just FYI. And the best part of the words that came out of her mouth were… because you’re a bigger lady…
If I can see correctly, she is as big as I am and I’m freakin’ pregnant! I also have only gained 14 pounds in 6 months of pregnancy.
Upon checking out, this other lady was just as bad as the first one. What is wrong with this place? Does anyone know how to smile? Or say «thank you», «good-​bye» or anything nice???
This place overbooks all appointments and waiting is not an option for me. I don’t get paid to sit around in a waiting room.
Needless to say, it sounds like I am venting but I am only describing the horrible experiences I’ve had with this practice. If you have the choice to go elsewhere… by all means, go elsewhere.
I will be leaving this practice and finding a practice with doctors who actually have a bedside manner and care about their patients.

I specifically signed up for Unilocal to warn others about Women’s Health First.
I was glad to see the review from Sarah E.
I’ve unfortunately been going there 2 years now. In my busy world, I forgot to schedule my annual Pap last year. I called to set an appointment and asked when my last Pap was. The woman said 2 years ago. I asked why they don’t send postcards or make phone calls to remind women, and she responded with «well, that’s not our job.» «Women’s Health FIRST??» I think not.
Every time I’ve been there, I have waited. And I don’t mean wait for a half hour. This recent visit, I waited for AN HOUR AND A HALF just to get into the exam room. The nurse seemed ticked that I was ticked about taking off work to sit in their disgusting waiting room.
My impression from the doctor that I have as well as the rest of the staff is that they do not give an ounce of concern for your well-​being. I am trying to plan for a baby, and their advice could have been given by anyone. My doctor asked me the same questions over and over again, which clearly meant she wasn’t listening. My exam, like Sarah’s, was a quick 2 minutes. And any questions asked may as well be poison to their ears! They all seem so annoyed when I ask a question.
My exam room was dirty as well. Dust bunnies on the floor, wet drips on the floor (who knows what from), dust hanging from the exhaust fans in the ceiling, and more. Sad.
I’d rather pay out of pocket than get a discounted rate to go here. It is really unfortunate that an establishment that needs to be very detailed, thorough, and caring is the absolute opposite. I would never recommend anyone to go here. I don’t know about the other locations, but I’m sure they run the same way.
I am not one to get enraged and complain about businesses. I like to give the benefit of the doubt. But enough is enough. This place is just sad — and NO woman should be treated the way they are at Women’s Health First. The title of their establishment is the polar opposite of what they strive for.

I am still in shock about the incompetency of this practice. A bulleted list is the only way to do this:
–My husband and I arrived 15 minutes early with our forms printed and completed. We were still called back 15 minutes after our appointment time.
–We were there for a pre-​pregnancy exam. I’m glad I made a list of the tests I needed because I had to ask to be tested for all of them (including toxoplasmosis and hep b immunity, two very important issues for a pregnant woman!)
–The doctor (Amy Kleinklaus-​Lee) asked the same questions we’d already answered in our paperwork and failed to address a few issues I had brought up, including a referral for internal medicine doc (which I never received). While she was courteous, she seemed annoyed that we came with questions. I was concerned about serious medical issues I’ve had and she brushed them off without too much concern.
–The exam took a grand total of three minutes and then I never saw the doc after that (I’m planning on growing another person here… I’d like to know I’m not being rushed through!)
–The nurse had stringy wet hair hanging down everywhere and she was EATING as she drew my blood.
–It’s been two weeks since I had my tests and I never received the results by phone. I looked online and only one result out of 10 had come back. I called and the person on the line snottily informed me that I would «get them when I get them.» I called again today to find out what was going on. The nurse said the single result I received was meant to cover ALL the tests. Interesting since the message only read:
«Your doctor has reviewed your cystic fibrosis test results. You are NOT a carrier of cystic fibrosis.»
I guess I’m supposed to draw conclusions about diabetes, hep b and MMR immunity, STDs, etc., because they were never mentioned to me EVER.
The bottom line: having a baby is serious business and it is imperative to find a healthcare provider to help ensure your safety and the safety of your baby. It’s not unrealistic to expect a doctor to care — it’s essential. I found this place to be disorganized, uncaring, rushed, and completely uninterested in following up. We’ll be making the longer trip to Northwest Community in Arlington Heights. Our future kids’ lives are too valuable to risk.