Ben’s Rental & Sales

This place has terrible customer service and they block all of the parking to the brewery next door which proves they are bad people.

I wish I had seen the other awful reviews before I got taken at Ben’s.
They said I needed a new carburator on my Toro snow blower so I had them fix it and they charged $ 200.00. The first snow it started once and when I tried the next day it would not start. I live one block from Ben’s and was told it would be a service charge to come over and check it out, that I probably didn’t know how to start. I have had this machine for 5 years and know how to start so they are just now going to back up their work. I try to support business in my neighborhood, but, NOT THIS ONE.

What’s that smell when you walk in here… gasoline? No… motor oil or exhaust? No, and no. Wait… I GOT IT! It’s the unmistakable stench of incompetence and ambivalence. And after reading the other reviews, it looks like I’m not alone in my disdain for this place! I took my pressure washer in for a simple warranty repair and was surprised to be immediately insulted regarding the quality of my ‘cheap piece of crap’(or something similar that I maybe don’t remember exactly because of my shock) power equipment. Additionally, what he told me in person was exactly the opposite of what I was told on the phone regarding the availability of parts in stock. And the guy wanted to charge me to make a phone call to confirm my part was under warranty (of course, if it was under warranty, then he’s presumably bill Briggs & Stratton for the call). I felt like I had to explain to this clown how to make a warranty claim. In the end, I decided to pay $ 15 directly to Briggs & Stratton for the part I needed instead of possibly $ 20 for Ben’s to call on the warranty for me and maybe get me my repaired machine «maybe in 2 – 3 weeks, or more». It was ABSOLUTELY worth the $ 15 to not have to deal with these guys ever again.
Hey, Dick (I think that’s the guy’s name, at least), if you don’t want to be an authorized warranty repair shop for Briggs & Stratton, then I’m sure there’s a way you can get off the list.
Avoid this place.

I am a self admitted «harry home owner» Do it your selfer. I like to do try everything myself before paying people to do things for me. Which is what brought me into this place. The guy behind the counter kinda mocked me when I asked for a hilti to core the foundation of my house. He told me this was out of my league. I walked out. I have since gone to a rental place near my house and have drilled 2 10inch holes in my foundation to plumb a 4 seasons out door shower. Go to H E CK Bens.

For the second time now I have walked out of bens rentals frustrated and angered. I decided to give this place another shot after my first bad experience. Unfortunately I was met with the same unhelpful and rude employee. Bens is a convenient location for me, but now with Sunbelt just across the same town, I don’t see how Bens will last with their lousy service. I have always been treated well and satisfied with butrey rentals in downers grove, and will be going there now and in the future