TD Bank

Total lack of courtesy. I’ve been a customer for over 20 years and the manager at that location treated me like a bum off the street. Of all the TD Bank’s locations this is by far the worst. Stay away and go to another location.

«Legendary service?» The people working at this branch are the rudest I’ve ever encountered at a bank.

There’s not a heck of a lot to say about this bank as I’m not an account holder. That being said, it has late hours and is my go to spot for laundry quarters. Everyone here is super friendly and the bank itself is in a beautiful building.
The location is a block from the PATH station, so the location is super convenient. Overall, if TD Bank was located in more spots, I might switch based on my experience with the folks in this branch.

Avoid TD BANK at all cost. This place is a total rip-​off. When I opened an account I was misinformed and they wouldn’t take care of the problem caused later. Remember, they wouldn’t inform you fully even when your money is leaking from your account. When I asked them ‘your bank does not send out emails even when there’s a fee occurrence?’, what I got as an answer was ‘We don’t babysit your account’. Well~ Ok, great :)
Oh, one more thing!
It is impossible to be granted an audience with Bryan, the branch manager who is way more busy than the President.

I stopped in here because I needed to get something notarized. The bank is huge, clean, and in a beautiful building. The woman who notarized my form for me was very nice and quick.
The teller who helped me at the front was very sweet and friendly.
I’d say out of all the TD Banks I have been to, this was the most friendly and the nicest looking.

Visited this location even though I live in Jersey city because I needed to see someone at the desk after hours, and because the Jersey City location offers a drive through, they dont have walk-​in hours in the evening.
I saw Marlene to get copies of my banking statements on an account I had with them for almost 7 years, that is now closed. She printed what she could and told me the rest would be need to be researched and would take 3 – 5 business days to arrive. Long story VERY short, two weeks later I still didnt have all the statements I needed and after several messages, I still was not getting any return phone calls (even after leaving a message for the branch manager, Bryan Douglass, and being assured I would receive a call the next morning).
The day after that phone call from Bryan, the branch manager, never came, I left several messages for Marlene and didnt get a call from her either. I was fed up and wasnt going to take no for an answer anymore-​I wanted someone else to help me. Why should I HAVE to speak with her?! This time, luckily, I got a competent employee, Rafael, who actually used to work there when it was Commerce Bank, before it changed to TD Bank and they began pick-​pocketing their customers. Rafael went ABOVE AND BEYOND and had almost all of the missing statements I had been trying to get for almost two weeks to me within a half hour after our conversation,-close to 8 o’clock in the evening! He is the epitome of customer service and employees like him are why I was a member of Commerce Bank. So sad they got picked up by TD Bank-​thieves who need to just disappear.

Beautiful building — what can I say, TD Bank is literally Americas Most Convenient Bank!

I am very disturbed about my occasion at the bank today and have informed my local county’s weights and measures department as well as inquired with the local police.
I am not a customer of the bank and had coins and used the coin counter to cash in my coins. I understood I would be charged 6% and accepted that. I had a huge jars of coins and some of them are foreign.
The machines have a retrieve slot below to kick out any non US coins. I knew I had about $ 40 in foreign money but because of prior dealings with the bank and machines I knew they would be returned.
They were not. Nowhere on the machine does it say my coins may or may not be returned. In fact the only notification you get is on the 3^rd screen after you hit start where it says «remove all valuables». Valuables are your keys and wedding ring, not foreign coins. I asked the bank Mgr to get my coins back and he said he could not. He said the magnet caught them and he had 0 way of getting them back.
When pressed about the issue the bank mgr just started to stutter and gave me a half as* response that meant absolutely nothing. When I asked him where do the coins go? He says «they send them out». I said «you mean you cash them»? He shrugged and I walked off.
The bank is a thief and I will go to the end of the earth to make a point. Hudson County weights and measures has informed me that if my foreigns were not returned then a violation of local law has been broken. I am following up with them and filing a formal complaint. I also intend to take bank to small claims for $ 45. Seriously I don;t need money., I got enough. I need to make a point to protect other consumers and my fellow residents. TD bank will only scam you with these machines. You’ve been warned

One of the worst banks on the planet right. now. They have out rageous fees. They are getting sued over their outlandish fees. Just look up TD Bank Fees Law Suite

This is now a TD Bank, but still, the people there are friendly, open to conversation, and try to help as best as they can. While they’re still integrating the two systems together, some tellers and staff can only do one system or the other.
Lockboxes, notary service (ask to see who’s staffing that side of it), and more services available, all in a big, airy building that reminds me much of a larger bank. Plus treats for doggies and humans alike.
Open 7 days a week, this is ultra-​convenient on the way to the city or back from it, and customer service is always a plus here. Probably the best local bank I’ve been to, though not the best overall TD I’ve ever been at.

Finally, a bank where it’s pleasant and sometimes even fun to bank. After aggravating experiences with Chase, PNC Bank, and various other big banks, Commerce Bank was a breath of fresh air!
Get this — we got a George Foreman grill when we opened an account. My dog gets biscuits every time we go in, and best of all, they seem to always be open. They have great evening and weekend hours with very pleasant employees.
And now, there are loads of branches all over the NYC area. So convenient!