TD Bank

I don’t know what the D stands for but the T stands for TERRIBLE! We took out a loan for some renovations we are doing on our home. It was a small loan but you would have thought it was for several million dollars. We spent over 100 days under review for this measly loan. They ran hard inquiries on our credit 2x because they took so long that the first inquiry was considered invalid after 60 days — NOT OUR FAULT. The people were useless to deal with from top to bottom. We had to ask to be reassigned to a new loan processor since the first one could not communicate with the branch contact as well as underwriting. Turns out that neither could the second processor. The local branch contact was always several light years away from the real information she needed. When it came time for us to finally close, they forgot about our meeting and some substitute rep had to sit in but as he told us «we’re all a bit busy because we just got back from our colleagues retirement party» AS IF… we really cared what the reason was for yet another screw up. What a waste of time and energy. We have no intentions of ever banking with this circus again. Ps, our credit is impeccable and our financials speak for themselves — what would treatment be for anyone less credit worthy?!

There are two TD banks in Hoboken and I am not a fan of this one. I waited in line for over 15 minutes when there was only 2 people in front of me. I will definitely be going to the other one from here on out.

Simply awful, they never know what they are doing. I opened an account here a few years ago and it was a huge mistake. I’ve had nothing but bad experiences. I should have known from the beginning when it took a week longer than expected to get my account set up, and they overcharged me for my checks that were supposed to be discounted.
They are not very service oriented. One time I waited in line for a teller when two of their employees were sweeping the mat in front of the ATM. I’m sorry, but when there’s a line of customers waiting, get back behind the desk to help… the ATM mat can wait.
One time I used the penny arcade and it said the bag was full and to get a service representative to come empty it. The machine was saying this out loud, and there was a customer service person sitting there by himself a few feet away. I was the only customer in the bank and there is no way he did not hear the machine, yet I stood there looking at him and he did not acknowledge me until I asked him to come help.
Then one time I had to go in to make a wire payment, that was an excruciating experience, and the service rep made me feel like I was bothering her.
I’ve had accounts with other banks in the past and have never experienced such awful customer service on a consistent basis.
This was originally a TD Banknorth before they merged with Commerce, and I’ve found that all the former Commerce Bank’s still have good service, but everything that used to be TD Banknorth is just terrible. For that reason, I try to stay away from this branch and do my banking at any of the former Commerce locations. Since that is an inconvenience for me, I will be closing my account soon to go with a bank that has it’s act together.