Hoboken Pediatrics

The main problem with former Hoboken Pediatrics was — as others mentioned — a) record wait times (I had to go feed the parking meter on several occasions because the 2-​HR slot wasn’t enough) and b) very rude and unprofessional receptionists. We have been seeing Dr Klos who we don’t really have any issues with. But the office staff is a real pain and don’t even get me started on the wait time and lack of parking. Hoboken Pediatrics no longer exists — Dr Klos is now with Carepoint Health in Hoboken (5 Marine View Plaza) and Dr Oko is with Carepoint Heath in Jersey City (Newport). I haven’t been to the new office to report if anything has changed with the staff… But the lady on the phone was rude and kept calling me Honey so I’m thinking nothing has changed… We’ll see.

While I cannot say anything bad about Dr. Oko, the staff in the old Hoboken office (who have since moved to Jersey city) are absolutely useless and rude. They have lost my son’s vaccine records and instead of trying to fix the issue, they gave me attitude and told me to wait for 2 weeks while they retrieve paper records. Needless to say I have switched to a different pediatrician.

My name is maribel, both my daughters have been with dr klos since they were born n now my grandson too. Dr klos is the best pediatric dr in nj. I wouldnt change him for any other dr. The waitting period is not bad at all. Never had a problem, staff is wonderful. i give dr klos 2 thumbs up he is by far one of the best pediatricians.

Awful. Prior bad reviews are spot on. Hour plus waits are the norm for booked appointments. Doctors blame it on Carepoint. They overbook ridiculously.
Was waiting an hour today and ranted and raved to get doctor in. Otherwise, I am sure I would have waited much, much longer.

It is with great sadness that after 7 years of bringing both of my children to this office that we are going to leave and find another Dr. with a more efficient and compassionate front desk staff. I do think that Dr’s Klos and Oko are very good and we have been very happy with their service but we have reached our limit in terms of waiting and waiting and waiting… we have NEVER been seen anywhere near our appointment time… today my husband got so frustrated he left after an hour with our son who was still sick. we made an appointment elsewhere and will try a new practice in town. It is greed the makes the wait so long… trying to pack in as many appointments as possible in order to get as many patients through and billed :(…

I have been going to HP for years, since my youngest was born 6years ago. As someone with experience in the medical field, I think Dr Oko and Dr Klos are excellent in diagnosing and prescribing what is needed. I personally don’t care for the other doctors in the facility, and it always ends up that I need to go back because they (the other doctors) would fail to diagnose my child properly. I now ask to see only Dr Klos or Dr Oko, and that problem is solved. These two do take their time and do listen, and recently things have changed and walk ins are not allowed any longer. My waiting time this last time was about 15 minutes. Still, if you so happen to have a longer waiting time, remember that they do see a lot of patients and as a mom, I know that children have a tendency to get very ill in a blink of an eye and I am comforted of the fact that they make the time to see my child, rather than have me go to the emergency room.

My son has been going to Hoboken Pediatrics ever since he was born!
I’ve moved out of Hoboken and have kept them as his primary dr.
The staff knows my son on a first name basis which makes me feel good! Great staff and great doctors.
No complaints here!

There’s a reason you wait for three hours. It’s called greedy doctoring. They have, someone told me, around 10,000 patients, with usually two doctors in the office (they doctors rotate now, I never had the same one twice in three years). And they are so happy about all those patients! Klos once bragged to me (years ago) that he had 7,000 patients, when it was just him and Oko. Awesome.
My two kids went here until my older one was 7 and the younger was 5. There was never once a moment when Dr. Oko, who we saw most often because he was the only one who was ever free (there is a reason for that), recognized either me or them or acknowledged that he had ever met us before – after coming in for the seemingly hundreds of visits that we did.
The office staff is super nice but the wait time is insane and there was a chemical spill in the basement of the building after one of the storms last year, and it still stinks throughout the office.
In terms of the care… sigh…I agree with the reviewer who said they prescribe ridiculous and unnecessary tests. When Dr. Oko told us to go to a sleep observation center overnight, right off the bat, when I told him I thought my son had ADD, that was when I finally decided to leave… Yes, it turned out son had ADD, no, I did not take the prescription and spend days and nights torturing my son watching him sleep, thank God.
Last thing. We switched to another pediatrician and Hoboken Pediatrics absolutely did not want to give us my kid’s records. I called, I came to the office, and every time they told me to come back later or they would fax it or whatever. Finally months later, went there and stood in front of the girl at the desk and said I was not leaving until they gave me the records. They said they couldn’t find them, etc… an hour later I left, victorious! Don’t ask me why they were clutching onto those things, but I got them. Goodbye forever, Hoboken Pediatrics!
ps I’m just waiting for the day when Klos and Oko decide they’ve made enough money on the thousands of new families who don’t know where else to go when the baby is born (do notice there are no older kids there, because everyone leaves) and reveal their true greedy faces, ditching their practice and moving to Hawaii, but first driving down Washington Street in their new Rolls Royces. Just what I imagine they’ll do, of course. It’s definitely not about helping care for kids here, it’s a farm for your cash, and they are good at getting it out of you at every turn.

Longest wait time WORLD RECORD. I have been there 5 times with my infant and have never been seen in shorter than TWO hours. This past time is the straw that broke the camels back: THREE HOUR wait. I actually got the FLU waiting 3 hours amongst all of the ill children also waiting for hours and hours.
They have 3 Polish Doctors and I have seen them all and find them ALL to be condescending, rude and pushy. One time I saw a fill in of Indian descent and he was the ONLY honest and polite one of the bunch.
Every time we go there (for immunizations, to check out some thrush or a cold, the Polish Doctors try to «SELL» other bullshit to us «oh, your Son needs a helmet, his head is too flat» or «your Son needs a helmet, or a ridge in forehead will appear»). It is very clear to me these Doctors are paid by OTHER Doctors to send hordes of worried Mothers (which they manipulate) to them for extremely expensive tests.
I went once to check out thrush and a clicking noise in his hips and sure enough, he found another «problem» and told us «I hear a heart murmur» which is impossible because my kid was screaming as loud as a jet taking off when he held his stethoscope to his chest for ONE SECOND. We obeyed and wen to the heart specialist and I asked if it is normal that a one month old baby has to undergo such tests and she said «oh of course, they has already been about 20 infants here so far today» and it was only 1pm.
So you see, in and around NYC, the cost of living drives even Doctors to do crazy things like accepting bribes from other Doctors to send traffic of patients back and forth so they can MILK your Health insurance (or God help those who don’t have any) for every f*cking penny they can get.
These «helmets» are absolute BULLSHIT. I have done so much research on them and I am telling you, 50 years ago and before that, NO ONE ever used one and now suddenly EVERY baby needs one? NOT BUYING IT DOC!
These helmets are painful for baby and you WILL be stuck with a $ 3,000 fee as your insurance will NOT cover the whole cost as it is really a vanity thing here. AVOID THIS PLACE.
I haven’t even dug into the staff yet. The women behind the counter that greet you (or rather, DON’T greet you) are as rude in person as they are over the phone. You will get rolled eyes, dirty looks and apathetic replies when you speak to them AND they will always TRY to charge you a co-​pay even if it is a well-​visit. I have called them out on this 2 times so far and they suddenly say «oh yes, you are right» without any apology.
Dirty Rotten Scoundrels comes to mind. PFFFFFT!!!
ONLY positive about this place is there is parking all around and they have a tiny nook where you can breast feed (no door but they have a nook).
ps. they keep waiting room so F-​ING hot we almost passed out waiting. So you will get the FULL effect of being in HELL here.