City Paint & Ace Hardware Co

Rip off city!
Last year, I was told they charge $ 5 to rescreen a window screen. Yesterday it was $ 16.99! They also wanted to charge me $ 6.99 for a paint sample.
I would not buy anything there again unless it has a price tag on it. Definitely got the feeling, as have others, that they’re making up prices as they go along.

Constant disappointment and they have awful customer service. «We forgot» is something they are very fond of saying!

Super slow, inattentive service. Charged me wrong amounts for parts. Not the best hardware store, to say the least.

Really best for emergencies only, but not on Sunday because they’re closed. The space is ridiculously cramped and when it’s busy it is an exercise in futility to get anything. And their hours really aren’t great.
They are usually fairly helpful but not always. Because of the «convenience factor» everything is pretty overpriced. And when I say convenient, I mean if you if you live below 6^th street because it’s a bit of a walk for overpriced stuff from uptown. I got a quart of paint the other day because I didn’t have my car and it was $ 19.99 quite literally double what you’d pay at Home Depot/​Lowes, etc. I am happy to support a local place, but it’s ACE and the pricing is over the top. So unless I absolutely have a honey-​do fix it emergency I’d rather walk or drive to Home Depot to save a bunch of money.

Great service, friendly, and super fast.
They did not have a certain colot plasti dip in stock. The gentleman ordered it for me and I got the item the same week.

I’ve been in here a few times, and I’ve always found the staff to be very friendly and helpful, and their selection is excellent. When they don’t have something, they are happy to order it.

I am really surprised about all these negative reviews. I have been going there for a year now. Almost exclusively for my hardware needs. They have been nothing but nice and attentive with me on every visit. Although I have to agree with Tyler about those «boing boing» noises :-). They always have what I need, I ask for it as the store is filled with stuff and it is nearly impossible to see everything. But it’s ok as long as they know where their own merchandise is located.

Been here several times, and each time I felt like I was bothering them.
Ask for advice, if you dare, and you’ll most likely be treated like you are an inferior human being.
Ask someone where to find a product, and they’ll tell you where to find it, and maybe even point in the direction, if you’re lucky. Come on people, it’s not that big of a store, can you take 10 seconds to walk me over and find the product and make sure I am getting what I needed?
Trying to get answers or information from them is like pulling teeth.
The most recent time I came in, I stood there looking at the guy behind the counter for a minute before he would acknowledge my presence. I needed some paint (Benjamin Moore) to touch up my walls, and I had the original can with the label on it showing the exact color mixture. Here is how the conversation went down:
Me: «Hi, can I get a small container of this paint?»
Him: «They don’t make that paint anymore»
Me: «Oh…Do you happen to have any left, or know where I can get it?»
Him: «We only carry it in the gallon size, but it is $ 45»
Me: «Oh…so they do still make it.»
Him: «Yes, but only the gallon.»
Me: «Ok…well that’s way more than I need anyway. Do you have any more of the smaller size?» (which I am holding in my hand)
Him: «No»
Me: «Ok…so what are my options? Is there any way I can still get the smaller size?»
Him: «I would have to do a special order for you.»
Me: «Ok thanks bye!» (under my breath: «So…you CAN get it, it is just too much trouble for you.»)
Service without a smile.
All he needed to do was say: «We do have that paint, but only in the gallon size. However, if you want the smaller size, I’d be happy to special order it for you and it will be here next week. There is a shipping charge of $X. Would you like me to place the order for you?» (That’s how you provide *service* to a customer.)
I’d rather take my business somewhere that actually acts like they want my business. (BTW — I went somewhere else and got what I needed without a problem)

Boing. Boing. Boing. Boing. Groooo Grooooo… Boing. Boing.
What is with the noises at the register?
Boing. Boing. Boing. Grooo. Grooo.
I came here the other day for a copy of my house key. Key SC9. Left it to the professionals while I watched my illegally parked car.
Walked out, home, key, door, nope. They gave me SC8. Really?
Ok, fine. I went back — returned the crappy keys. They didn’t have SC9 on the shelf… but their inventory system indicted a shipment came in today and they had 20 on hand. I waited 15 minutes, and the guy couldn’t find them. He came back and kept looking through the keys on the rack… and just started making two different ones without saying anything to me.
Meanwhile — Boing. Boing. Boing. Grooo. Grooo.
When he was done, I asked him, «so key guy, what am I getting?» He said that SC20 is the same as SC9, and «the book says it is a suitable replacement when SC9 is unavailable.»
Boing. Boing. Ok, I suppose that might be a thing.
Filled out way too much paperwork for a $ 5 transaction, got $ 1.07 in credit, went to the gym. Went home, the keys DID NOT WORK.
That’s it. I’m done, you are all insane.
I will be back to get my money, and i’m getting my key copied tomorrow in the city somewhere close to my office.
You have managed to take this seemingly routine task and boing boing boing it to a frustration level only attainable by being professionally bad at doing simple tasks.
Sorry. I’m patient, but this is stupid. I should have just gone to Home Depot.
BOING BOING GROO.

Great experience!!! I ordered and paid on line. 3 days later I got a call that the order was ready to be picked up. I showed them the receipt and they pulled everything really quickly and I was out in a flash! I will definitely do this again in the future!

When I moved to Hoboken, I was able to buy what I needed to settle in my new place. When I had a car I went to Home Depot (Yes, it is a bit more affordable) but I am just happy I have somewhere to go for these things in this small town. People are very friendly also.

It is so claustrophobic in there. I understand you want to maximize your space and all but damn. My guess is that unless you’ve been in there before and know where your items are already, you’re going to need to ask someone where things are.

Wait too expensive!

they have most everything you need for a house or apartment and are very helpful. i shop here instead of home depot. For volume Home Depot has better prices, but by the time you factor in driving and parking and then trying to find someone there to help you City Paint is waaaaayy faster. Yes the folks who run it speak spanish, but i’ve never had a problem communicating with them. And I am glad for them they are closed Sundays. If they were open 7 days then that other hardware store on Washington probably would not exist… and those are nice guys too!

Save yourself TIME MONEY AND ANNOYANCE, go to Home Depot.
They are rude and not experts by any means.

I just walked out this morning when they refused to sell me the Super Spec paint. The man tells me they don’t sell that — well, you sold me two gallons of it two weeks ago, so when I come back today to buy six gallons of paint you say you don’t sell it? They will do anything to rip you off at this place — never clear on prices, and then just flat out lied to me that they don’t sell the cheaper version. I half wanted to come home, get the paint and reciept and go back to call them out. But instead I’ll drive to another benjamin moore dealer to have someone honest sell me some paint. Agree with the other posters, avoid this place. And if you need a key, go to Hoboken Lock. Six keys for $ 4 and they all work!

We were moving my sister into Hoboken and needed an Allen Wrench… Bad. We saw this place opened at 9am so we went there and both the guys working in the store were very helpful. We found what we needed and bought it. A little pricey at $ 20 for the set but not totally terrible.
Ultimately, we needed the wrench to take the bottoms off a couch to attempt to get it in the apartment. The bottoms came off but we still couldn’t get the couch in. Oh well but certainly not this place’s fault. I would use this place again.

I got to agree with Ronald on this one. I went in there to pick up some wall putty, a paint brush and some nails and almost the same thing happened. Neither people working the cashier desk spoke one piece of English while I was there and the only way I knew they were trying to rip me off was because I could understand some of what they were saying in Spanish. I suggest avoiding this place at all costs. There are much better hardware stores in Hoboken.

This place is con.
I went there to make a key duplicate.
1. NO staff, and I mean no staff, was talking English in this store. Right in the middle of Hoboken! They were busy chatting about the shoppers making comments about them (I took high school and college Spanish to know enough about what they are saying).
2. They gouged me for a key duplication. They charged me $ 4 to make ONE key duplicate where it should have been less than a dollar. The guy was talking to the cashier in Spanish in front of me telling the girl to charge me the higher price and to just do it.
I would never come back here ever again. I don’t think this place will survive that long …