Hiram Center for Family Dentistry

Went back again around last month… And this has totally confirmed my decision to go elsewhere. I will not go back or recommend anyone to them.

At Hiram Family Dentistry they are always nice and friendly and they work hard to get you in and out quickly. I highly recommend them!

The staff at Hiram Family Dentistry was very friendly and helpful. Getting an appointment for extra dental work needed in the same week was available so I don’t have to wait several weeks for another appointment. I would highly recommend this dental practice.
Ann Marie Hunt

Good luck getting anyone from the billing office to call you back. After 3 attempts my call was returned with a very nasty attitude.
I was over charged by $ 79 and it took 3 months before I got a refund. The DMD was ok but the billing office was HORRIBLE.

I have been here twice and I absolutely love this dentist! They are very good people and care about your needs and how you feel. I am in the process of getting a root canal and they completely take the worry away. Thank you Hiram center for family dentistry for making me like the dentist again.

After you get through signing a million legal documents releasing them or their dentists from any liability whatsoever, you will sit in the waiting room for over three hours for single tooth extraction. Staff is concerned only about money, standard dental mill, treat and street

My husband and I are fairly new to this particular dentist office and already over whelmed with how great of an environment it is in that office. We are also very satisfied that their are multiple doctors in their for all sorts of reasons which is good because no other dentist office offers oral surgeons, orthos, and dentist in the same office. Overall, the office is nice and the staff has been nothing but wonderful and helpful to us since we have become a member there. –Kara and Josh

I have mixed reviews. I never had many cavities until I came to this office. This may be because they have the latest and greatest equipment. For this may be to pay for the latest and greatest equipment.
It is a very nice office with great staff and great dentist. They have all been really nice and I’ve had no other issues.
It always seems to be clean on the inside and I like the refrigerator with complimentary bottled water.

One of the BEST dentist office in West GA. Very professional, super friendly and relaxing atmosphere and also wonderful with kids. Since I’ve found this place my family and I will not go anywhere else for our dental needs. They have everything in one office and open on Saturdays, can’t get more convenient than that.

3 visits in 3 days. Cleaning, front tooth cap replaced & Zoom whitening. On day 2 I was to get my cap replaced. I told the tech that tomorrow I’m scheduled for Zoom which will not whiten my cap leaving me with the same problem a discolored front tooth. She assured me that if needed I could come back and they would fix the color. Day 3 Zoom went pretty well although I felt like they forgot about me at one point.
Now for the cap! I broke my front tooth in the 1^st grade. I’m 40 now. My tooth was perfect until I tripped and fell in the 5^th grade and cracked it. Needless to say it remained fine ever since. I got a wild hair and decided to have it replaced. Big step for me bc my «cap» was like a little part of who I am. The tech replaced it and low and behold 3wks later it broke (while eating a grilled cheese) after I finally got through to make another appointment I had switched jobs. I needed to ask to leave early to make it to my appt on time. I got there promptly at 4pm and fell asleep in the lobby. I woke up around 5pm and realized the crowd looked different and they were being called back but I wasn’t. I asked the receptionist if I had missed my name. She apologized saying they were running behind. I was almost immediately called back. The tech took a look at my tooth, confirmed it was broken and put the paper bib around my neck. She then came back and said we are so far behind today the dentist has asked if there’s any way you can come back Friday at noon (the following day). I explained again (I had to explain SEVERAL times to the girl making my appt over the phone that I was only available after 4pm Monday thru Friday!)
They accommodated me with an appt for today ⁵⁄₁ at 4pm. Well here I sit… It’s 432pm and no one has acknowledged that I’m still waiting or let me know how much longer it will be.
Not complaining but keep these things in mind when youre looking for a dentist !!

Not impressed, went in to have a broken tooth looked at. I already knew going in that it would need to be extracted. Their oral surgeon couldn’t do the work for 20 days. That’s all fine, I can find my own oral surgeon.
My complaint is that the dentist blew me off. She came in, put a mirror in my mouth and said it needs to be extracted, then walked away. It was very short, rude, and didn’t even give me a chance to ask questions. I will not be returning to this office in the future for such poor service!

Here’s a message I recieved from one of the folks that work at this denistry a couple of weeks ago in responce to my review:
«Thank you for feedback. I am sorry that you have this impression of our office. When we work patients in to our schedule on an emergency basis we expect a certain level of patience. That said, your tooth as explained was hurting you and in cases like this we recommend antibiotics generally. In certain cases where the level of difficulty is high for an extraction we refer you to an oral surgeon. In this case the oral surgeon can see you in our office and that is what was recommended to you. Ultimately to have your infection under control and have a dentist who is trained to extract difficult teeth is in your best interest. I am sorry that your expectations were not met and I hope that you tooth has been since extracted.»
I do thank said person for sending the message and yes I’ve since had the tooth extracted, but there are a few things that I need to make clear to them and everyone who’s read my review.
First off, when we called we knew that I was more than likely going to have to see an oral surgeon to have said tooth removed; and we asked the person from this office on the phone numerous times before we made the appointment if the oral surgeon was in that day and if said surgeon had an open appointment. That person told us yes (as a matter of fact, they told us said surgeon had 2 open appointments) and that’s when we made the appointment only to be told later by the lady dentist who came in to see me that the oral surgeon WASN’T IN and wouldn’t be back in the office for TWO WEEKS! I’m a very patient person, but to be as mislead as we were and to end up wasting over 2 hours and $ 100 is enough to make anyone a little miffed.
Secondly, antibiotics were recommended and we were told by the same lady dentist that saw me that she would send in the percription later that day. We called the Walgreens (that we told the folks at this office to send the perscription to) numerous times over the next 5 days (and went to the store in person) and asked if said perscription was sent in; they told us every time that there was no perscription sent to them from this office for me.
Oh, and speaking of the extraction, I went to Dr. Richard Walls (an oral surgeon that my family has been going to for many years) the following week and was in and out of his office (tooth extracted without any pain) in under 45 minutes. Combine this with the lackluster service I recieved from this office and anyone could see why I, or anyone else for that matter, would be upset.

My daughters and i go here. We like it alot… Very kid friendly. The only downfall is that their oral surgeon is in certain days of the week every couple of weeks so if you really need some work done you cant always get it when you want it. They also charged me more than they orginally proposed. Overall nice place with nice employees. Its also always pretty crowded.

Last time I went to this dentist was during my pregnancy for cleaning. I had went to them before my pregnancy and didn’t love them, but my stubborn husband who normally refused to go to the dentist loved them since they were all high tech and had televisions everywhere. So I made them our regular dentist.
I am sure I am not the first pregnant patient who has gotten her teeth cleaned. When I went the office, the staff was amazed that I didn’t say I was pregnant when I made the appointment (which I wasn’t 6 months ago). No one asked me when I confirmed my appointment so I didn’t bring it up.
I shouldn’t have to defend my position on NO X-​RAYS (even if you call my OBGYN for verification). The doctor and hygenists were not sympathetic and if I felt uncomfortable about the effect on my baby… shouldn’t that be enough? Showing me verification and pressuring wasn’t nice when I already had said nicely NO.
The blood pressure cuff didn’t fit correctly so that wasn’t taken care of either. Not impressed with service!
I included their response to my concern:
Comments from the practice
Dear patient — As a practice that is treated hundreds of pregnant patients it is ultimately your decision to receive xrays or not — This is a diagnostic tool used to assess disease in the mouth. We are sorry that you felt pressured to take xrays as this is not our policy. That said, if there was a oral problem we generally want an xray to address the problem so there is no complication with the pregnancy. Dr. Nia
***SIDE NOT***
Still dealing with a billing issue from 2011. They double billed for a consultation and unnecessary service that they thought I wouldn’t catch. My insurance company has been playing paper tag with them to get the issue resolved, but as of yet… no such luck.