Chase Bank

Chase sold the servicing of my mortgage to Nationstar. This is the review I wrote about Nationstar but it goes for Chase too for not caring enough about their customers, when selling the servicing, to go with a good provider.
«They are very annoying and I also blame J.P. Morgan Chase for selling the servicing of my mortgage to them. Did Chase not do their homework first or are they just showing that they don’t care about their customers?
Now back to Nationstar. Like all loans there is a grace period but even if you are within that grace period the call and pester constantly. I always pay my mortgage within the grace period but I don’t pay it on the first of the month because of when I receive my pay checks. I’ve asked them not to call. They will get their payment. Doesn’t matter they call every month multiple times. They are horrible and now I think poorly of Chase as well.

This is not the branch I would normally visit, but today it worked out very well.
I mean really, an employee named Elvis. Made me smile from the moment I walked in. Elvis was very knowledgeable, efficient, and assisted us with our business in an appropriate length of time, no rushing.
The building is clean, bright and the line for tellers is not long, actually just about nonexistent. Ample parking and the employees do not take the close parking spaces. There is a light right at the corner which is a great help, especially if you are turning left onto Ogden.
If it were closer to my home, I would frequent it often.

I lost my wallet from running an errand and became quite concerned when I couldn’t find it since it contained account numbers and a lot of cash. This Chase branch was close by when I made the realization. Honestly, I didn’t know what precautions needed to be taken. Banker Aaron Bass took care of me and advised me on what steps I needed to take. He also assured me that I’ll be protected in case of any fraudulent activity. Excellent customer service!
(Needless to say, my wallet was retrieved just a few hours after the visit!)

I love my bank here at this location! Every time I come in, the customer service is exceptional! Most of the regulars know my name coming in and gives me courtesy calls for any important matters that I may have forgotten.
There are two drive up tellers, a drive up ATM and an indoor ATM. As far as this location, the staff here are great! Can’t speak of other locations though.