Volvo Village of Hingham

I recently purchased a 2016 Volvo CX90 through Michelle MacNeil at Volvo Village of Hingham. The experience was smooth and stress free. She was very knowledgeable & helpful throughout the process. I was treated very fairly & honestly by her and the whole business office team. I would definitely recommend Michelle.
I am constantly asked about my new vehicle and can’t say enough positive things about it. I enjoy all it’s new styling & features.

Really bad service experience but work quality is amazing. I almost feel bad for the service technicians because the quality of their work is so grossly overshadowed by the clear lack of customer service by the front-​desk staff. I have to say that after three paid service experiences I’ve finally decided that the quality is just not worth having to ever talk to Tim again. I have so many funny stories about how bad I’ve been treated here by Tim that it’s hard to just pick one story to review.
How about the time that I was called and told my car was ready so I drove to pick it up. I got to the service desk and was told that it was not ready and no one should have called me. I was told that it would take «a while» to get my car. I was then told that someone had called me later to determine if I wanted additional preventative maintenance to be done. [I discovered later that this additional maintenance was just an oil change.] «Um, but no one ever actually called.» I explained, bewildered, while showing them my call log, then playing them the voicemail which was left, saying that my car was ready for pick-​up. To which Tim replied with a dirty look, never once responding verbally as he processed my paperwork for more than five minutes and tossed my keys across the desk. Classic Tim. That guy’s hilarious.

New to the south shore, I have used Volvo Village twice in the past 3 months for repairs to my 7 year old Volvo. The customer service from the service department is above and beyond what I have experienced at other «well known» Volvo dealerships. I had the pleasure of working with Mary both times. She is professional, thorough, and friendly. She kept me updated and informed throughout the repair process, especially when additional issues were found. She was able to explain to me what needed to be done and what could wait and her knowledge was apparent!
The loaner program is a plus as I live on the south shore and work in the city, my car is a necessity. The pick up and drop off option was flexible.
As far as the price, you are definitely not going to work done cheap. But I am more than willing to spend more money on reliable, professional work! They have earned my repeat business for both service and hopefully sales in the near future!

I haven’t bought a vehicle yet but our sales person was superb so I feel the need to leave him a positive review.
Yesterday my husband and I went to test drive the XC60 — we were very impressed, not only with all the safety features in the car, but the knowledge and pleasant personality of Joe Smith. My husband and I went to a total of 5 dealers… and Joe is the best salesperson, by far. He greets us promptly, very friendly, very knowledgeable and showed us everything on the XC60… I mean every little features. He took his time letting both of us test drove the car — both highway and local.
We were very honest with Joe that we are still shopping around, hence, test drivings. Joe wasn’t pushy, not aggressive. He just gently explain Volvo are great cars and he lastly mentioned that Volvo use Regular gas instead of Premium (that…MIGHT be a game changer for me… since I’d been looking at all other European cars where they all have higher MPG but take premium gas only… but, as comfy and safe is Volvo… it’s interior looks more like my grandfather’s living room… still beautiful and comfy. hence, I’m still debating)
Just beware… I almost bought the car on the spot because Joe was so pleasant to deal with! =)
PS. Joe did not call me 3 – 4 times A DAY like all the other dealers did either (Lexus called me 7 times in a day… SEVEN)…Joe just sent me an e-​mail to say Thank for my visit. I hate phone calls… so THANK YOU Joe… for NOT being a typical annoying salesperson.