Orkin Pest & Termite Control

Had a big problem with pests in my home office and had to get rid of them ASAP! Lucky for me the staff at Orkin were very friendly and cooperative and I was able to get back to work in my office within the week.

Had a great first visit in Jan. 2015. Two Techs did a thorough job, and then it all fell apart. I signed up for a year of service with monthly scheduled visits. Each visit was from a different tech… One tech did not even do the main house and was here for about 3 minutes. I had to call him back to show him the rest of the 4500 sq ft house… really? Since Orkin has come to my house, we have had 3 spider bites which I don’t wish on anybody. I spoke with the manager, Joe Bragga and I communicated I was very unhappy with the service and I canceled service in June. I continue to be billed for the last visit which in my opinion it was not worth a nickel since I ended up in the ER with a Wolf Spider bite from my bedroom.

Frustratingly inconsistent customer service. One representative (who was actually quite nice) asked about my needs, set up my visit, took my credit card info, etc. But when I called back because I had to reschedule the visit, I was told that I (the person on the account, whose card they charged!) didn’t have the authority to move the appointment and that my landlord had to call instead, which would’ve been a huge hassle. Even if speaking directly with the homeowner were required for their company’s policy, why didn’t that come up during my first 25 minute phone call? Took my business elsewhere.