Enterprise Rent-A-Car

Whatever I spoke to the staff they were super friendly aplicar reprinted I realized I needed the car an extra day so I called back to the store and explain to one of the representatives that I need to the car an extra day she located and told me that they closed at 12 that day and then I need to have the car back so once the car was returned I received my check back in the mail which was supposed to be $ 150 but instead it was for $ 7.95 when I call to find out what was going on they told me that I was being charged for two extra days because it was a weekend that they couldn’t rent the car out even though the car was back on the lot the weekend

The most amazing staff. So attentive to your needs and amazing service. I would love to give them 5 stars but I called for 2 straight days and no one answered the phone. I finally drove down there and the compensated me for the inconvenience, but the car low pressure light was on. They couldn’t fix it and I was sure it would go off. It never did and the car was fine. The staff is AWESOME!!! Let’s say 4.9 stars

Every time I have rented from the Hinesville location, I have had the best experience, compared to the other rental company in town. The employees are always cheerful, knowledgable and helpful. The manager is always on site and is always professional and courteous. I feel welcome and valued each time I have rented a car here. The level of customer service I have consistently received from this location is great. I don’t ever want to go anywhere else to rent a car.

Nice professional place. Only use credit. It’s just way easier. Enterprise must have had some bad experiences because they have a lot of trust issues with there customers on a whole, all Of there rental car places. But this place was good. Only one promblem there alittle slow .I got a car at 12 and didn’t get it till 1. But it is much better then the one in Savannah air port they wouldn’t take my ATM/​credit card and they left me there with no way home from air port.

They came and picked us up pretty quickly despite a last minute car rental request and helped us out a lot. We had issues with our insurance switching from European to American insurances and they were very patient while we worked it out with usaa. I think the representative who helped us was Melissa Burton. she was so friendly and helpful and we appreciate her excellent customer service and patience with our jet lag selves!

I am a cooperate renter who was renting cars from this location very regularly. The last two cars I was given had sticky drinks that had been spilled in the console. Both times went back into the office and someone came out and cleaned them, the last time this happened they left the bottle of cleaner on the front seat. As a business renter it is very important to get an accurate receipt, both rentals had problems getting an accurate receipt. I spent 3 to 5 days calling trying to get adjustments made to the receipts so that they were accurate enough to submit to our travel department. the last receipt I never did get a correct mileage it showed 4 miles instead of the 500 that I actually put on the car. I finally gave up ever getting an accurate receipt and attempted to call cooperate office. My call was re routed back to this location and I spoke with the manager again. I specifically asked not to be contacted by this manager because I had exhausted my efforts. I have cancelled all my reservations because I will not get reimbursed by my company without an accurate receipt. I will have to go to another location to try to rent because this one is not capable of a smooth transaction and I do not have a week and 10 calls to get a receipt and a clean car.

I have rented vehicles from enterprise for the last 5 years, at least 5 or 6 times a year. Each time, I have used the exact same payment method (a re-​loadable visa card) and had no problem with getting a car. I placed an online reservation a week ago to pick up a card yesterday and put my personal car in the shop for repairs. When I tried to pick up my rental, I was told that I had to have 2 bills with my name and address on them because the card was now considered a money order. I live in Savannah, which is an hour drive from Hinesville and no vehicle to go and get them. The manager had absolutely no compassion for the fact that I now had a 6 hour walk ahead of me.
I will no longer use enterprise for my rental needs and I suggest that you find another company to rent from.

Horrible, Horrible, Horrible! We waited around over an hour, only to find out by me interrupting another upset customer, that they had no vehicles available despite the fact that I was able to reserve a vehicle online! They wasted my time and had me fill out useless paperwork for nothing!
I think I would rather pay the extra fees that come with reserving a vehicle at an airport location than ever deal with this location again!
I would like to add, as requested in Enterprise’s response found below, I followed their directions and accomplished nothing. They are so unorganized that they must not know their left from their right; one response that I received was under the understanding that I was trying to make a new reservation! WTF?!