Jake’s Wayback Burgers

Waited 30 minutes for a takeout order for 3 people. We walked in to place a to-​go order, thinking it would not be a long wait because the line was very short… we sure were wrong. Their excuse was that they got a single order for 20 burgers just before us. I only wish they would have informed us of this when we ordered or idk, maybe prioritized the smaller order (for a party who was actually waiting in the restaurant because I can tell you that no party of 20 ppl were waiting there on site and it must have been a call-​in order), but the staff was very young and inexperienced and most of them didn’t really seem to know what they were doing. No apology offered when I complained, just the excuses about the big order. Also, like other reviewers mentioned, I agree that it’s not very clean in here. Employees were wearing flip flops while manning the fryer and grill which is a huge safety hazard and my advice to them would be to enforce a no-​slip shoe rule if they want to avoid a problem in the future. The food was definitely overpriced for what you get. We had grilled chicken sandwiches which were ok. Not great, but edible. The drink station was out of ice, out of sweet tea, out of drink lids and in the 30 min we were waiting, no one came to refill these. The fries were good. But I definitely won’t go back.

Hotdogs warm, not hot; Bun cold, chili greasy. Fries ok. A lot of money for poor food. Having been in the restaurant business serving great hot dogs this was a disappointment. Likewise the prep area is not set up to be functional, no way to be fast.

Burgers were typical burgers. Hit the spot. The milkshake I got was the strawberry banana one. It was okay, but I definitely wouldn’t get it again. The prices were extremely overpriced as well. It cost us $ 48 for 3 people to have burgers and shakes.

We went here for lunch. It was delicious. I am not a burger person seeing as I do not eat red meat. They have many options: Chicken Sandwiches, Chicken tenders, turkey sandwiches, and of course burgers. The service was pretty good my only complaint is that it could have been a tad faster. But all in all very good. If you go be sure to get a milkshake!!!

The burgers are good for the price. The staff was outstanding. Selena H., Mykeithia J., and
Kewanna K told me what their favorite burgers were and how they liked it. They recommended the chili.

I only had the strawberry milkshake here but overall, I think this place could benefit from my review/​feedback because I found it really unkept. The glass is greasy and should be cleaned much more regularly. I get that it’s sorta like a diner but it should at least have a clean and kept appearance.

Not sure how this place is going to make it here. Went in a Friday night at 6:00 pm. We were the only ones there besides a couple sitting outside. There were at least 6 employees there but not one had a clue. We had to give our simple order to the girl working the cash register three times because «it wasn’t entering.» I had a coupon for a dollar off and she had to go outside to get the manager who was smoking at a table with two other employees to show her how to process it. Oh, I also asked her if I could get my turkey burger on a pretzel bun and she said it only comes with the current burger of the month. But what if I paid more for it? Nope! Can’t do it. Nice customer service. So then we waited 15 minutes for two burgers and a fry. It was painful for less than average and overpriced fast food. Then two other people came in and they had to bring in a second line cook. But it didn’t speed up the process. There are too many other great places on this Island that make burgers. Geez, I could’ve made a better/​faster/​cheaper one if I had just ran into Kroger right there and bought what I needed and ran home to cook it. I would’ve gotten my pretzel bun as well. Never ever again.

I had the turkey burgers with no mayo and curly fries. It was delicious. The girl at the counter was attentive and knowledgeable of the food choices. I went out on limb and order a turkey burger, it was alittle pricey but thats ok if the food matches the price. I was on vacay in 9÷11÷15 when i stopped at this eatery.

Had the Carolina burger, prepared and cooked well, definitely tasty. The owner was very nice and provided us a free size upgrade on the strawberry shake because of a limited number of cups, and the shake tasted exactly as you hope a summer shake would taste. A good burgers and shakes spot for Hilton Head.

I usually eat here 3 – 4 times a week and love the food! The staff is welcoming and friendly, I always enjoy my visits here. Can’t forget to mention their shakes are amazing!

Walked in at lunch on a Saturday looked like 3 whole people working. Stood in line 5 minutes with several people in front of us. The person was still waiting on the person in front of us. Not sure what was going on. Did not see anything on the grill cooking at all. Their was one employee taking sliced cheese and restacking it. Cannot rate the food because we didn’t see any hope of ordering within 20 – 30 minutes while standing in line with 3 employees.

Maybe not a fair review but had to put it out there. Ordered French fries, drinks, and some dipping sauces. The place was almost empty. I stood next to the counter for nearly 10 minutes… so I asked about the order… drum roll please… they forgot to make it!!!
The fries were ok. Not at all worth the price.

Not a bad burger. Reminds me of Steak n Shake burger but with larger patties. I like the crispy edges they get from the griddle. The fries are fresh cut but could be more crispy. I ordered a full size and it would have been enough for the whole table. My wife had the garden salad with grilled chicken and said it was fresh and the chicken good.