Route 22 Nissan

Booked a drop off appointment. Got there, gave my keys to uninterested employee, given tag #355… Waited 20 mins in waiting room, was just trying to leave car and come back later.
Service specialist came out and called 354, finished 5 mins later and called 356, said other person was handling odd numbers. Umm, that’s not how taking a number works.
Walked to my car, backed out, and will never be back there for service or car purchasing. Actually has put me off Nissan altogether.
If employees are apologetic or understanding, i’d have compassion, these guys couldn’t give less of a sh! t.

Great dealership with great service! Marquis Thomas helped me find exactly the car that I was looking for and was extremely friendly and helpful throughout the entire process. I would recommend Route 22 Nissan to anyone looking for a new or used veichle!

I am truly happy to made a deal with them for 2016 Maxima SR Pearl White. I wrote a bad review and officially claimed negative experience from other dealerships, and this is the first time that I am writing a good review! Route22 Nissan is the best in NY & NJ area (Bay Ridge Nissan is the same company but it is totally different. I visited over 10 dealerships and few leasing companies, but Route 22 Nissan was the best and I made a great deal with Elio. He is very energetic and truly took care of me and my girl friend. I bought 2016 Maxima SR and it was on Sat, which means the dealership and finance managers are possibly super busy. To be honest, we waited for a long time to see the finance manager but while we were waiting for it, Elio tried to make us not too boring and gave us some snacks. His Manager was also very nice to us (he actually tried his best he could to for us for pricing and customer service, and the Finance Manager, Devin, was very kind to us. There was NO BUMPING UP (I think it is very important to potential customers who try to read reviews) and he explained in detail and made sure that I understand the contraction. Moreover, my insurance company did not answer the phone to add a new vehicle (weird.), so it seemed like hard to drive out my car, but the dealership provided temp insurance for us! Even thought the car was washed and detailed before we pick up, Elio made 100% sure that the car is clean and ready to go. He cleaned all sticky stuff on the windows and double-​checked whether I was totally satisfied. I will strongly recommend this place if my co-​workers and friends consider to buy a car from Nissan. Now, I know why they achieved over 4 stats and 600 good reviews, and I am so happy to writing one of the good reviews :) Trust me and save your precious time and money at Route 22 Nissan. Strongly Recommended!!!

Spanish speaking sales girl is the biggest liar. She made us put a deposit on a car. And sold the same car to another customer. She didn’t even gave our deposit back. I am sure. She took that illegal money and deposited in her account.

You HAVE to meet Dave Tobar. He seriously made my leasing experience a 5 star rating. He has a great personality… put it this way… I wasn’t planning on releasing a car after 3 years of leasing my Rogue, but after a conversation on the phone with Dave I had a change of heart. I’ve been leasing at Route 22 for over ten years now and every other time I had douche bag salesmen that one time or more times screwed me over. This won’t be the case the Dave… I promise. I drove off yesterday with a 2015 Altima for a great monthly price that we negotiated together for along with they rest of the friendly management team members. Disregard the previous negative reviews and call my guy, you won’t be disappointed.

I teach Language Arts for a living, and words cannot even express how much I loathe this place.
I wasted two hours of my life. Two hours being «wooed» and educated on their policies for absolutely nothing, when all I really wanted to do was get a price breakdown on the car that I wanted. Their «True Price» Service is a load of garbage. They claim they don’t work on commission anymore, but I still got the run around when I wanted to buy a car that I saw online. «Let’s test drive the car and my manager will get you the numbers.» …I came back and there were STILL no numbers! Had to wait ANOTHER hour!
At first, they gave me a set of numbers that seemed somewhat decent. Then, two other managers came out, and informed us that «those weren’t the real numbers.» They also RAN MY CREDIT WITHOUT MY PERMISSION.
I eventually walked out. I really wanted the car that I saw, but looks like that is not going to happen. The price of said car was about $ 3,000 over the Kelly Blue Book price, hence was I was trying to get the price down in general. For being a «True Price» Service provider, they moved the numbers pretty quickly…
The price difference I saw between the used car I was looking at was so close to a new one, that I might as well look into new cars… Sneaky people ended up trying to sell me a new car when I was walking out.
Warning to all those that are unfamiliar with the car process: This may seem like a nice place to do business, decent people, but after learning about their polices your guard is down… always check for a better price!!! It’s out there!!!

Update: 2 hours now still sitting here miserably.
Came for a simple oil change, been sitting here for an hour and half so far. I thought it would be better to go to a Nissan dealer rather than my usual oil change shop who gets me out in 20 min with a lot more added service than this place. Bad move! These guys don’t care about their jobs nor customers. Nissan needs to look into the quality of this location.

Got here at 9:30 and after asking three workman no one saw my car until 12noon. If u do not have a Nissan do not go here and if u do god help u!!!

Sales manager is the rudest person I have ever dealt with at a car dealer. They are terrible to do business with. I wasted two hours of my life I cannot get back. After having bought 5 other nissans here over the last thirteen years, we will be taking our business elsewhere. Avoid this place like the plague!!!

I didnt buy my car here, but this is the closest nissan to where i live where i can go get my car serviced. I have never had a problem, everyone that works there is really nice. I was very happy today when i got my oil change and tire rotation for only $ 10.50 because of the rewards points i had saved up :) something i really like about the service is that the advisors really try to get to know you as a costumer and go over all the services with you. this is specially good for me because i dont know anything about cars. I love my Nissan altima.

I went with my boyfriend today to turn his car in early and lease a new car. Dave Tobar is the one who helped us! Let me just say, we went in there expecting the sleezy car salesmen who try to push you in every which direction that they see fit but, we were definitely pleasantly suprised. Dave did not at all try to «sell» us or manipulate us into getting what was out of our price range. He respected our needs and wants
and didn’t try to go back and fourth with us. Although the whole getting a new car is a very long and annoying process, Dave Tobar’s assistance left us with pockets still full and smiles on our faces!

Find on their website a budget car for job issue. Confirmed twice, jut to be shure they have a car. Next day confirmed before i left one more time — «yes sir, we have it»
Came there all way from Brooklyn — «car sold»
Before they told you car is «sold», they try to push you to complete bunch kind of bullshit papers calls «guest list».
Right after we left, my brother called them again for same car — «yes sir, we have it»
I am in carwash business, i will tell all my customers never ever go there

I wish I can put no stars, because its just that bad! its been 2 weeks since I last posted, and I’m still stuck with a Nissan sentra as my rental car, and I still don’t have my plates. I’m paying monthly for an MX5 so I can enjoy the nice weather with it, and I’m stuck with a Nissan Sentra. Honestly, I feel that this company doesn’t even care for its customers. I feel like they aren’t putting any effort into trying to get my plates. If they cared, they would atleast keep my updated, instead of me waiting by the phone for the past 2 weeks. If they cared, they would I would probably have my plates right now. If they cared they would atleast refund me for the registration fees because well… its been 3 months of waiting and I still don’t have my registration. I’ll be close to 3 month without plates, and on top of that, my car is still not inspected. I call twice a week, and I keep on getting the same answer. Its like no one works there, or doing their job! I am furious with this dealership! I was thinking they should give me an inspection sticker, but at the rate that it takes to just get license plates, i’ll probably wait a year for the sticker. I’m seriously thinking about getting in touch with NJ Consumer Affairs so I can get this taken care of.
STAY AWAY from this dealership at all costs, unless you like to be given the run around and headaches. I’m pretty sure there are other Nissan Dealerships you can go to, like the one in Springfield or the one in North Plainfield.

I wouldn’t even give this dealership one star! They are rude and don’t stick to their word. They tell you one price and then you agree to the deal and when it’s time to sign paperwork they add extra costs that were never mentioned in the beginning. You will wait hours in the waiting area for paperwork to be completed when it could all be done within an hour. I would never come back here even if the car was free!

I recently purchased a beautiful 2008 Denali Xl from Route 22 Nissan in Nj. The night we went to drive off the lot I noticed the navigation DVD was missing. Corey, the salesman, went to the parts department and got an old DVD that would not work. We were promised that night by Corey that the navigation DVD would be ordered the next day and mailed to us the next week. I stressed that I would not drive back to nj (I live on Long Island = $ 13 toll + gas) to pick it up. He PROMISED us he would mail us the DVD and registration together. Well a month later nothing was sent! We had to drive back to jersey to pick up the registration. Again we were told the DVD was on it’s way. Two weeks later, Corey told us it was mailed and so were a few CDs left behind in my trade in. One week later when no package arrived we called to speak to a manager! Howard called back and was appalled at corey’s actions, he promised it would be taken care of. Well tonight, over 2 months later, we were told we have to drive to jersey to pick up the CDs because it is more important to ROUTE 22 Nissan in New Jersey to save $ 8 on shipping than to keep a promise to patient cooperative customers who have been strung along like 2 morons! The level of respect and customer service is disgusting! Do not buy a car here, they promise anything to make a deal and then treat you like a dog!

This is the real life nightmare that is sketchy car dealerships. Think overly aggressive sales people who don’t believe their own lines of BS. We went, test drove a car and were hit with automated follow up sales calls until we came back. We did our research and knew what we would pay, so we went back with a plan. When we told the salesman what we were willing to pay he went back to his manager and came back with a price $ 1000 higher than we asked for. We got up to leave. He chased us and went back to work. He brought us upstairs and we showed him where we found our prices online. He came up with bogus excuses. Then he quoted us information that was in direct conflict of Nissan’s website. I showed the information to him and he told me that was wrong. WHAT?! I read it to him and explained that this is Nissan talking, yep still wrong, that’s not what they meant. In the end, we drove down the street to another Nissan dealership and scored the same car we wanted $ 2000 cheaper with all the same features, along with a free 2 year care package.
Do not stop here, just keep on driving west.

I wish I read Denise C.‘s review before taking my truck to the Route 22 Nissan service dept., because it would’ve saved me some aggravation.
I brought my Nissan here to get a recalled part fixed. I picked this spot over other Nissan dealers because they had a special deal going for $ 39.99 for: oil change, tire rotation, replace wiper blades, brakes and battery check, 55 point inspection, nitrogen-​fill in the tires, and a free car wash/​interior vacuuming. Seemed like a really good deal. So I figured I’d save my time and get everything done all together on the same day.
When I got there, the «driveway» to get to the service dept is so tight and narrow, I felt like I was gonna bump into the other cars there. They definitely need to expand the lot or put the new cars elsewhere. The dealership building itself looks alot older/​dirtier than other ones I’ve been to.
Next, when I went inside, the service advisor was trying to be too friendly, and came across to me as unprofessional. He ended every question and sentence with «bro». C’mon, a middle-​aged man shouldn’t be calling me «bro» that much. More importantly, when I asked him about a specific service to be done to the truck, I had to remind him 3x to do it because he was so focused on «bro-​ing» me to death.
I went to the McDonald’s across the street while I waited for the service to be done. The service time was actually not that bad, but I saw my truck in the lot for a good 45 min before I decided to call them and ask if it was ready to be picked up. The guy, once again, said «Yeah bro, it just got done. Come when you’re ready». I’m thinking. why didn’t you call me 45 min ago and let me know it was ready?
So when I went to pick it up, the advisor gives me my receipt and service report to sign and tells me some things I need to fix on the vehicle soon. I checked the receipt, and it said nothing of these suggestions. I asked him to have it typed on the report, so I don’t forget, and he hand-​writes it in this hieroglyphics/​chicken scratch language I can’t even read.
Safe to say, I probably won’t be coming here again anytime soon.

This review is for the service department.
Bought a pre-​owned car from here, and had no problems with the sale, other than the process was insanely slow. Our dealer was nice and attentive.
Upon driving it, I noticed three minor problems: the passenger’s side window did not go up from the driver’s side, the charger/​cigarette lighter in the console was burnt out, and the aux cable did not work. I immediately called my sales rep to see what to do. One day passed, and I did not hear back from him after leaving a message, so I had to call him back, and he assured me the parts would be ordered. I came in and sat around for TWO HOURS, only to find nothing had been fixed and the parts still needed to be ordered. I was told it would take two or three days and they would call. I told them (yet AGAIN) what was wrong, they made notes, and they said they would order everything.
I finally called back today, two weeks later, after not hearing from anyone, and they told me only the window switch was ordered. They mysteriously do not have any idea about the charger and the aux cable (and the charger, they say, is not under warranty, which is fine, but what happened to the paper where they wrote it down and said it needed to be fixed?). It seems as though communication, skills, or overall competence is lacking somewhere in this department. I am still waiting to hear back yet again about the charger and the aux cable. It has been frustrating, to say the least. If the parts were under warranty with my usual mechanic, I would have saved myself the trouble by going there.
Don’t waste your time and save your sanity somewhere else. If it is possible to take care of warranty and repair issues with another Nissan dealer, do it.

Nastiest criminals, liars, and sociopaths this side of a prison line-​up. We were berated and spoken to abusively during normal sales discussions. Lied to us about status of simple repairs a pre-​owned car needed, kept me like a yo-​yo on a string for almost two weeks. I saw another couple, furious, confront the receptionist that they were lied to and had driven an hour to get there for a car that didn’t exist. One salesman dumped me mid-​sentence to approach another customer who had just walked in the door.

Don’t go here to buy a car. They are sketchy and rude. They made no effort to make us want to stay.