Ronnie’s Hot Bagels and Cafe

Stopped at Ronnie’s in Hillsdale to pick up breakfast before going on a bus trip to PA. We decided to drive to NY where the bus was departing and eat breakfast in the parking lot. When we opened our order we were shocked to see this pathetic burnt Taylor Ham, Egg & Cheese sandwich. I immediately called Ronnie’s to let them know what had happened. I was told to bring in the burnt sandwich. I explained I was 25 minutes away and headed on a bus trip to PA. The man said to save the burnt sandwich and bring it in the next day. No apology, and I am certainly not keeping a burnt sandwich in my hot car call day to stink up my car. We then moved on to opening the crumb cake and rugelach, both were highly disappointing. The sign stated that crumb cake is made fresh daily. The crumb cake was hard and dry. Well, I did not return the burnt sandwich on the following day and I won’t be returning either. Many years ago I used to visit Ronnie’s on a regular basis and never had a bad experience. I then looked up reviews and discovered there was a change of ownership. This is very sad that a once successful business has deteriorated like this. Honestly, I don’t know how they can still be in business serving this type of food.

Bagels good, but no WIFI and unfriendly service.
I made the mistake of mixing up with the Unilocal listing for Ronnie’s in Norwood, so thought Hillsdale location had WIFI. They don’t. Was meeting friend for breakfast, and needed to do some brief work on laptop. Asked a nice young man working there if they had WIFI, he said yes but didn’t know passcode. Owner was right next to him, said grumpily that they didn’t have WIFI. It would probably do them good with Starbucks only on the next corner to keep up with that as an offering. Just saying… I normally don’t need it, but today I did ;)
I think the owner sets an unfriendly, unhappy tone. On another occasion, my kids forgot their school lunches, so stopped in there to grab some bagels, fruit salad, etc. Asked them to split a pre-​made fruit salad into a separate container so I could turn one serving into two smaller servings (it was only packed in a plastic cup with lid). They said they were not allowed to give me an extra cup. I offered to pay her for it. Woman was nervously looking over her shoulder to see if owner was watching as he prepared coffee. She finally relented. Not sure whether she charged me for it. All I know is that I was made to feel uncomfortable. I mean come on… I was buying food, not walking off the street looking for free cups to stock my kitchen. It’s little the little things like that which are so easy to accommodate, yet the poor customer service sticks in a customer’s mind… I blame the owner.

I used to really like Ronnie’s but times have changed. The most miserable people work there. Take this any way you want but all the people there are illegal. I run a restaurant, staffed with all Latinos so this is not a race thing. This is the owner being cheap and paying employees under the table to avoid taxes. I really don’t care where Someone is from, if their friendly, fast and efficient, that’s all that matters.
Now back to the owner being cheap. A. They are overpriced B. They give you skimpy portions. I ordered a egg and cheese bagel and I swear it wasn’t even a whole egg. All you taste is the bagel. Pretty pathetic!!!
Reading all these reviews makes me think that the owner has his head up his ass. Why in gods name does he not find new employees.
Not a smart business strategy. Not a big fan of Goldbergs because service isn’t too good. I’d say go to Kalamata Bagels in River Vale. At least you get what you pay for.

Picked out a corn muffin from the glass case at 8:00 am this morning, expecting it to be fresh. It was stale. It felt like it was either several days old, or recently taken out of the freezer. When I got home I tossed it.

The amount of meat on the egg sandwich on a bagel was terrible. I saw the making the sandwich for the person in front of me and had maybe 2 to 3 pieces of bacon on your sandwich. So I thought that I would order extra Taylor ham on my sandwich to offset their cheapness. The sandwich was still skinny. The bagel was delicious but the amount of meat was terrible. I ordered an iced coffee with it medium and it still came to $ 10. Very overpriced and very cheap. I don’t mind ever paying more as long as you give me a very good sandwich.

The most over priced bagel in the area. Walk in their on a football Sunday there will be no music, and the tvs will be playing a replay from a Friday night highschool sports game. They are just out of touch with the times. Everyone that works there acts super depressed. It’s a crappy experience just to overpay for a good bagel. Go elsewhere. They tried to charge me 50cents extra when I asked for lettuce in a bacon egg and cheese. They tried to charge me extra 25cents for ketchup! Hell no. It’s a good place for people who don’t care about their money or service.

The service at this place is horrendous! After 3 visits they messed up my order ever single time. I went back thinking it was a fluke but apparently this is common for this place. The «fresh» very expensive orange juice was rancid and I told the guy behind the counter and he just ignored me. I can go on and on. Do yourself a favor and go anywhere else.

Best bagels I have had, to bad a bull dog serves you and acts as if your wasting her time for just buying a couple bagels. I have never seen her smile. It seems other reviewers agree. Ronnies would do better if they payed some kid 12 dollars a hour to do her job and she stayed at home. I’ll keep going here because I love the bagels.
I’ll stay going to West Hills Bagel from now on.
95. CENT BAGELS
NO WIFI
MISERABLE WOMAN SERVING YOU

Ordered an onion bagel (toasted)with chive cream cheese, lox, and tomato. The sandwich was fresh and tasty. Nothing really special, sandwich was just as good as any other bagel shop around town. **Thumbs Up**

Cash only under $ 10 but the ATM is out of order 365 days a year. Bagels are good but the staff is either rude or completely clueless. Goldberg’s down the street is a much more pleasant experience!

Recently diagnosed Celiac so I have to have gluten free foods. They advertise gluten free bagels but actually only have plain. The big problem is that they don’t separate gluten from gluten free. When I asked if they would they said no this was how they do it. Never again Ronnie’s. My health is more important than your ignorance.

I came in today as I did yesterday. I had a good sandwich made for me yesterday and it filled me but it came with a high price tag. I didn’t complain because it was a filling meal. I can back in today to get the same sandwich and when I open it up there was nearly nothing in it that was in it yesterday. it was like having a bagel with American cheese on it. I threw it out and they said they wouldn’t do anything about it. I will never come back.

2 years later and I try to order and get food delivered (I tried placing a lunch order for noon before 10am so there’s plenty of time) and they say no not today. So Ronnie’s picks and chooses when they feel like providing services that they say they offer. Again, don’t waste your time!

I went into Ronnie’s on the spur of the moment to get a bagel. I was miles away from my regular morning stop. I was pleasantly surprise when I was handle a very hot mini bagel. Usually when you get to a bagel place around lunch time you can give up any hope on a warm fresh bagel. But they promise on their sign, «always hot» and it was. It wasn’t the best bagel I’ve eaten, that honor still goes to my favorite regular morning stop but if I’m heading in this direction again, I’d go back!

The food has always been good. It’s the experience that is absolutely awful. They have a $ 10 card minimum which is fine, but they also have a broken ATM that you cannot use. So you must come prepared with cash or the creepy employee won’t let you purchase your food. TFOH

Petty… they refuse to give out their password for internet access. The bagels and food was just OK. Sad — I grew up in this town, and it used to be wonderful… now it has gotten commercial and downhill. We used to love this place!

Ronnie’s Bagels used to be alot better 10 – 15 years ago. Today they seem to strive in being a more modernized café. The food is fresh, but the prices are a bit overkill for what you are getting. The place is clean, and has friendly staff but I dont know if that is enough to justify high prices on standard meals and portions.

This place can’t get an order right to save a life. I order the same sandwich for my wife once a week. I never get the same thing twice. The deli, Starbucks, and butcher shop next door can all hire english speaking counter staff. I don’t see why this place can’t.

When Ronnie owned this place was it was great. I used to go all the time.(even stood in line) Now it’s at the opposite end. Although I was told my decaf coffee refill was free if I ordered food, when I went back for the refill they argued to charge me for it.
When they topped up my cup which had about an inch of decaf that I had left I confirmed with the server that it was decaf. She said it wasn’t and poured it back into the regular coffee pot and then poured my decaf. She poured the coffee I had been drinking back into the pot to serve the next customer. I wonder what else goes on in the prep area. Yuc! I will NEVER return to Ronnie’s.
This was a visit after my previous review where they overcharged me.
I will try Goldbergs in Westwood next. It’s only a few minutes away.
June 2015
Ronnies had turned around and was quite good for a while. Why are bagels now so small and fillings so meager? Sorry Ronnies, Goldbergs is 5 minutes away. Need to compete with a better product to win back my business. Need to be consistently good because one bad visit sends me back to Goldbergs in Westwood. Hope you can turn things around.

Being new to the area I decided to check this place out this morning. I was the second person in line behind the cash register Then two other people walk in an go to a different area to look at the bagels.
After the woman in front of me, paid for her order, the manager guy walks away over to the people that just walked in, and says what can I get you. I was floored, the place wasn’t even busy. WTF !!
I turned around and walked out, so sorry this is a pet peeve of mine. But they have to remember I am here to give you money for their services, if you don’t want it I’ll find another establishment that will appreciate the business.
SO to make a long story short, this place FAILS, just on costumer service alone. I don’t even know what the food was like, and I never will.