Gymboree Play & Music

We love Gymboree and really hope no employees were actually fired due to Marissa’s misunderstanding with how a gift certificate for a local business works. The teachers are wonderful, the place is always immaculately clean, and the kids have a blast.

Marissa, I am very sorry we were not able to resolve the issue with the FREE gift certificate that was donated for charity better. I did speak to both Tammy and Brianne about their conversations and I believe there was some miscommunication at play. I reviewed our call log and notes again unfortunately all notes state that we were waiting on you to call us back to tell us more details about the gift certificate you won. We donate to a lot of charitable organizations and since you were unclearn about the gift certificate we needed more information before being able to answer your questions. We donated the gift certificate, bubble oodles, play ball and bag to the to the Manville VFW as a charitable donation to help the organization and made it clear that the month of classes that were being donated could only be used in the Hillsborough, NJ site. We are more than happy to honor the gift certificate as it was issued but we are not able to provide you with gas money or tolls as you requested of us.

I won a gift certificate to here. I wanted to use it where i live and thats staten island. I was looking for direction on how to do that! So i called this place about 6 times for a week and tammy who originally talked to me said the owner liz would get back to me. Never did! So i called the si one and they called liz today to see what they can help me with. They said they would honor the certificate if Hillsborough would pay them for the cost of the certificate ($ 84) and i would have to pay the difference ($ 34) i was fine with that!
Anyway this is where it got bad the owner of Hillsborough was so rude i never was talked to the way she talk to me this is some of the stuff she said «i cant help you with your personal problems» «i am not supplying you with transportation» now briann (one the the employees said the certificate can be used anywhere (well liz told me that she is firing briann if i tell her that briann told me that) tired to make me feel guilty about her lossing her job (which was true). She was the nastiest most unprofessional person i have ever delt with. I wouldnt recommend going here to my worst enemy!

My son and I have been going here for nearly a year, I love the friends he and I have both made there. The owner is very accommodating. A great way to network with other moms in the area and let your kids burn off some steam!