Chem-Dry of Chapel Hill-Durham

If you can help it, avoid using Chem-Dry’s services. I’m sure there are other cleaning businesses around, or honestly you could probably buy all the machinery and do a better job yourself for cheaper.
Unfortunately, my landlord required my roommates and I get our carpets cleaned by Chem-​Dry when we moved out, at risk of not getting our security deposit back. For our small three bedroom house, they quoted $ 190, which was steep enough as it is.
They eventually charged us $ 305 because our carpet had «intense stains» that required extra attention. There were a few areas of our carpet with stains, but not nearly in every room like they claimed. What gets me is that they claimed they tried to contact us to get permission before they put in $ 115 of extra work, but couldn’t reach us. My roommate was IN THE HOUSE the entire time they were there, and heard nothing of this.
We checked the stains we knew about after the service, and they were still there, unsightly as ever. For all we know, they may not have even tried to clean those areas.
Add in to all this that our correspondence with Chem-​Dry after this experience was probably the most blatantly disrespectful customer service I’ve ever seen, and I hope you see why Chem-​Dry should be avoided. I’m not sure if the company is truly as incompetent as their work made them seem, or if they’re just a corrupt company that stays in business by exploiting college kids who they know won’t take legal action, but I was shocked by my experience.