USA Airport Shuttle

We hired USA to pick up the photographer for our daughter’s wedding, as she was flying in during the rehearsal dinner. The plane landed early, and the driver had checked the flight and was there early as well. The photographer said the driver was very friendly and service was great. I was able to pre-​pay the bill ahead of time. Seems like a very conscientious shuttle service. I had made calls to several companies who did not even bother to call me back! I was impressed over the phone, and they did not disappoint.

Kochar A., is a great driver. He was 15 mins early, helped us with our bags, knew the quickest route, and we had a great conversation. This is the only way to get to and from the airport. Ask for Kochar next time you book.

*I am posting this review again here because I think there are two different listings for this company on Unilocal.*I used this airport shuttle service for the second time yesterday morning and had another wonderful experience. I found out late Friday evening that I needed a ride to the airport early Saturday morning, so I called to see if it was still possible to make a reservation. The woman who answered was very friendly and helpful. The next morning, the driver called 15 minutes earlier than the scheduled time to let me know exactly where he was parked outside my building and offer his assistance with my bags if I needed it. I was traveling with a 1-​year-​old, a car seat, a stroller, 2 large suitcases, and a diaper bag, and the driver could not have been more helpful loading my bags and even helping install the car seat. The van was spotless. The driver was friendly. He dropped me curbside, helped with my bags, and waited with me and my baby until my bags had been checked. He even helped me put my car seat in its travel bag. He was just awesome, and on a stressful day when I really needed it. The reason I decided to write a review though is that my previous experience with USA Shuttle was just as positive. We had a different driver and were returning home from the airport after the holidays. In addition to the luggage I described above, we had an additional adult and two large suitcases. Our experience then was just as easy, pleasant, and stress free. Our driver that day was waiting right where he had told us at the airport with a sign, quickly helped us load our many bags, was friendly, and didn’t hesitate to follow my directions for a different route to our destination in downtown Portland. I will definitely use this shuttle service again and would wholeheartedly recommend them to a friend.

Very friendly and accommodating. Would like a sign upon arrival on car. Had to text for car description… priced mid range.

I was scheduled to be picked up by the driver at 7:00 a.m. to be taken to PDX. The driver didn’t get to my home until 7:15 a.m. which is just unacceptable when you are going to the airport. He called me twice before arriving, and blamed it on the traffic, but it was his responsibility to leave plenty early to be on time.
When the arrived he attempted to back up into my driveway but was unsuccessful. Instead of being polite and coming to my door to help me with my luggage, he called me on his cell phone and told me to come out. It was raining heavily and I have a long driveway, so I had to pull my own luggage through the pouring rain while holding an umbrella as he watched. When he took my suitcase from me to load it into the van, he dropped it and it fell backward into a puddle.
While the van was nice and the water was a nice touch, I was too stressed to enjoy the ride. Due to the driver being tardy, we were caught in the beginning of rush hour traffic. To try to make up time, he choose to drive up 82^nd avenue for miles where we went through numerous lights only to get back on I 205 again later. While thankfully I did make my flight on time, it was not an experience I intend to repeat again. I did tip the driver, but only because he knows where I live.
I chose to use USA Airport shuttle based on the reviews, but if I need an airport shuttle in the future, I will definitely choose another company.

FANTASTIC. The driver was on time, early actually. He called ahead and was extremely polite and friendly. The shuttle was clean and bottled water was available. Love that!
I always worry on a travel/​airport day, but I could not have been happier with the on time service. I would definitely recommend them and will use them again next time we’re in the PDX area.

Very impressed with the service and will for sure use again. Driver Ali was very friendly and prompt. I would defiantly recommend this services ended up being significantly cheaper than a taxi and saved me quite a bit of money on my trip home for the holidays

We had an excellent experience recently. We booked a shuttle to take us to my family’s home while we were visiting Portland, and when we came out of the building, we were directed to Island 3. When we arrived, there was a minivan with an iPad on the hood that displayed my name in large letters. We walked up to it, and a very friendly and courteous driver helped us. He loaded our luggage into the van, and we climbed into a clean vehicle that wasn’t over-​loaded with air fresheners like so many other cabs. The van was large enough to be comfortable but not one of those huge 15-​passenger vans. He chatted with us about the weather when we asked, but otherwise, he was the picture of professional as he drove us directly to my mother’s home. I would definitely use the company again and hopefully have the same driver. He said that his name was Ali. Nice job!

My family and I have been using USA shuttle for several years.
Every time they are very prompt, have nice perks like bottled water for you, and very kind locally based family!
Would recommend booking with them if you need the convenience of having a hassle free ride to airport.
Amazing!

I always use USA shuttle when I travel to Portland on business! They operate the most professional and nicest shuttle from the airport. They always give me a courtesy call to confirm my reservations and are always timely picking me up.
Kochar has been the best driver yet!

Third time using USA Shuttle for airport travel. Used this company for work and vacation with the family. Very professional, courteous and timely. My family and I had a long flight back home, USA Shuttle made the car ride home stress free and so simple. Car seat was provided for my daughter and luggage was handled so we could relax in the luxury van.
The van is very well kept: clean, comfortable leather seats, smooth driving. The rates are very reasonable and I would not hesitate to use for personal travel again with my family.
Mr. Algaff is highly recommended and is my choice with each shuttle ride.

Smells terrible! Don’t use this service!
We used this service twice, and both times the driver showed up doused in so much cologne, I quite literally smelled the van before I saw it! It was like being in a perfume shop… after an 9.0 earthquake… during a french prostitute convention. It billows outward from the driver in a noxious cloud, and is SOAKED into the vans fabric seats. I am not exaggerating in the slightest when I say that I could smell the driver from over 40 feet away, as soon as I exited my home.
For me, it was simply horrible to put up with and gave me a headache, but for my wife – whom has allergies to fragrances – it was dangerous to her health (she was sick for days afterwords).
Worst of all, we had TOLD the company beforehand that my wife was allergic to perfumes, and the second time they had PROMISED to send us a driver who wasn’t wearing perfume! They lied, and my wife got sick.
I called twice and asked to speak to a manager, and was told both times that there wasn’t one there I could speak to.
Never again.

Second trip with these guys.
Excellent communications, both last minute as well as their pre-​booking system. This time I got stuck, ended up I came back a day late, no problems.
Super-​clean, courteous, and water bottles for you to re-​hydrate when you come off the plane. Way better than the cab & from SW PDX it’s more economical, too!
Thanks guys!
–pleased repeat customer

My husband and I have used USA Airport Shuttle three times to get to PDX, and have been satisfied — we intend to keep using them. We live in Forest Grove, so getting to the airport is a major schlep. This company had the lowest price — that’s why we chose them, and that’s why we’ve stuck with them. Based on the negative review here on Unilocal,we always call the company, rather than book online. If we call at least 48 hours in advance, we get a call the night before the flight confirming the pickup. The customer service on the phone is always super friendly. The van is roomy, comfy and clean. My only two cautions: the driver is on time, but RIGHT on time — not, say, five minutes early, which might give me a little more peace of mind. Also, the driver follows the speed limit, absolutely, and that can be **really** frustrating when it’s 5 in the morning and the few other cars on the highway blowing by — it makes you feel like you’re moving at a crawl — but it’s probably inappropriate to ask that they break the law.

So I am an avid Unilocaler. I don’t review very often, cause lets be honest I am lazy, but I always check out a business’ Unilocal rating before doing business with them.
I checked out USA Shuttles reviews before booking with them. Not sure why all their reviews are filtered, but not to worry I read filtered reviews and even though some of those are recent only the 1 star review from 6 months ago is the one showing. Unilocal must hate these folks or something.
For short domestic trips we generally park at the PDX airport. Since moving here we haven’t found it to be cost effective to take a cab, shuttle or car service from the West Side. However, we recently took a two and a half week trip to England. We were lucky enough that some friends dropped us off at the airport, but because we came back on Memorial day they were not able to pick us up on our return. Cut to the end of our trip in England and searching for a shuttle servce via google. I was actually looking for another service who I had seen their van in the parking lot of the Safeway on Murray and came across USA Airport Shuttle.
Called and spoke with a women Sunday evening to book a pick up Monday at 7.15 pm to be dropped off in Beaverton. She was extremely polite and didn’t even get upset when I didn’t have my flight number ready and had to login to email to retrive it. She gave me directions of exactly where to go when we arrived, what the van looked like, who to speak to etc.
After our 10 hours flight from England I considered calling to confirm our pick up during our 4 hour layover in San Francisco (based upon Khona’s review) But I didn’t (again note lazy) instead we met friends for a bite to eat.
Our plane landed early in Portland Monday evening, we got our luggage and headed out to the location we were instructed, I got out my phone to call and see where the driver was and again the women was gracious and couteous and told me the driver was already at the airport and she would call and ger him to our location ASAP. I hung up looked at my phone and realised it was 7.10 not even time for our pick up yet. By 7.16 we were comeplely loaded into the van and on our way. The gentleman was great made light conversation and asked us about our trip and our daughter. We were able to pay with our card, BONUS! By 7.45 we were home and the world was right again.
I realized later while cleaning out the diaper bag that we lost a sippy cup I thought we lost it on our international flight, but my husband said he saw it after that and we must have lost it in the shuttle. Lost sippy cups are a fact of motherhood. But two days later there was a knock at the door and it was USA Airport Shuttle kindly returning the lost sippy cup. These guys rock, score one with the Mommies of the world!
We like USA Airport Shuttle and will certainly use them again. I wholeheartedly reccomend using their shuttle service.

After buying a Living Social deal for another shuttle service that went bankrupt shortly thereafter, I was left to look for another service. Decided upon USA Airport shuttle. The driver picked us up at our residence on time. I 84 was completely backed up, so the driver took a shortcut which got us to the airport with ample time. I was a little nervous about our return trip, since our plane got into PDX at 12:30 am NEW YEARS EVE/​Day. After a call to the shuttle office when we arrived, we were told to go to the appropriate island. We did just that and the driver was waiting for us. Very impressed with the service and we will be using them again.

FAIL! Major FAIL!!!
Admittedly, I made an online reservation to be picked up and taken to PDX (Portland Int’l Airport) last minute. But I’ve made the same online reservations for hotels, rental cars, even flights last minute and never had a problem before. Why now?
I used USA Airport Shuttle’s online reservation system @ 8 PM one night requesting to be picked up at my house at 4:15 AM the next morning. All went well on the net. When I was finished filling in all their requested info, I clicked «submit.» I was greeted with a thank you confirmation of reservation webpage. So, I went to bed.
I got up early the next morning and had my bags and myself outside waiting in the rain (with protection) from 4 until 4:15 AM. At 4:15, I decided to call their listed number (971) 506‑9979 and get an ETA for the shuttle. The guy on the other end of the phone said, slurring his speech sufficiently that I had to worry that he might be my driver, that no shuttle was coming.
Of course, he SAW that I had made the reservation, confirming that he saw I had ordered a shuttle, but he insisted that it was MY FAULT no driver was coming because I didn’t call him to confirm WHAT I HAD ALREADY RESERVED!
What???
Since when have you ever made reservations at a nice restaurant and then called again to confirm that you were coming?
When you have an expensive flight to something important to you, do NOT count on USA Airport Shuttle. You just might find yourself having to hitchhike to the airport at 5 in the morning instead. But that sure gave me lots of time to plan what I was going to say in my Unilocal review about this «service.»

Used USA Airport Shuttle from Salem Oregon to Portland Airport and Back. Haider was our driver both ways. He arrived at 3am to pick us up, was super courteous and loaded all of our luggage in, I was so thankful I did this, with all the last minute rushing, I practically got little or no sleep within the last 48 hours before he picked us up. On the return he was waiting for us as soon as our flight came in, which was 15 minutes early. He told me where he was outside, Drove us straight to our door. It was worth every penny. THANK YOU THANK YOU THANK YOU. Their number is 800−997−4599.