The Terrace Apartments

Awful experience living here! Management was rude and condescending. The floor plan for the two bedroom, was awful and did not hold heat in the winter months! Mold problems in the master bathroom that were not correctly taken care of. The amount of parking for visitors or those that don’t wish to pay for parking, was extremely limited! Two to three hundred dollar rent increases, upon lease extension. Buildings and parking lot were always under construction. Complained out upstairs neighbors being too noisy or running utilities after quiet hrs, with little to no help management. The only plus to this place, is the location. Close to multiple stores, restaurants, and a movie theater.

To update this I am now going to small claims court, as they have they not followed up with me to resolve this issue.
On the poor service from the Terrace staff, my daughter who is has a 4.20 GPA and member of the French honor society goes to pick up a package from the office. She returns very upset from how inconsiderately the staff treated her. Caitlyn who has an issue with for the heated debate we had a day early, doesn’t acknowledge my daughter except to throw our package on the desk and say that’s yours. I walked back with my daughter to support her as she wanted to speak to the manager. The manager is BFF’s with Caitlyn as she brought here with her from another property. After we spoke to Shauna the manager, the two of them stand behind a frosted glass wall, we can hear them talk about the incident, whisper, then laugh before coming back around the wall. They both denied, made excuses, and then talked in a very condescending manner to her, all the while still denying any poor service and bad attitude. While we sat there waiting prior to the meeting Caitlyn greeted the white tenants, handed them their packages, and wished them a happy holiday, as opposed to her actions to my daughter. Why did I say (white tenants) you ask? My daughter and fiancée are both African American Females.

Bedroom Size — Huge (French Windows –awesome and with a good patio)
Sunlight — Extremely poor
Insulation — Pathetic (Expect electricity bill of 90 $ even during Summer)
Management — Rude
Move out charge — They will charge for every small thing they can without any proper reason
Even if the rent is cheap, your electricity bill will be too high so its better to stay somewhere else.
I will not recommend this community

There is no Zero rating and so i give 1 Star. This has been the worst community i have ever lived. Hear lots of noise from neighbour upstairs and they take action only if they have it filed by their security patrol service and by the time they arrive neighbours are quite and could not get it to their attention because i could not have the patrol here while they make noise. However, they are making horrible noise everyday every night 24/​7, it sounds like a night club. The management dont take action in spite of 5 complaints i have made. The walls are too thin also that you can hear what your neighbours talk also. They take in ur money and u need to live here with all these inconveniences and they dont intervene. I am badly waiting for my lease to get over.
Also, you see bugs during summer and infrastructure is bad that the heater, doors and windows break often.
Dont ever make the mistake of coming here… HORRIBLE management and worst residents…

Love this place! Neighbors are super friendly. Beautiful complex all around. They take very good care of it which i was shocked. They have poop bags for your dog. Its close to just about everything.
They moved us in so quick on a short notice. Which was very awesome.
We have had a couple small maintenance problems and they solved it very quickly loved that within 24hrs i believe it was. I was not
that quickly. Maybe i got lucky!
Then just recently i injured myself and am on crutches they said they dont normally do this but they could see i was in a bind and i have a 63lb dog they sent someone. e over to walk him. They def went above and beyond and i will recommend this place to others. Just a good place to live. The apartment office girls are amazing too!

First of all, they don’t answer phone calls nor emails to provide information. After screening, made several mistakes and tried to charge security deposit twice. They admitted their mistake but refused to update the welcome letters arguing they are not allowed by the system, not providing payment evidence. When I went to review numbers on behalf of two teachers I hired (and with the proper documentation to do so), at first they refused to do it and when confronted with documents, talked to me reluctantly and with attitude. One of my employees needed a rescrining, which is free every where, and they said they would charge the application fee again for it.
In general, Misty Ward, Assistant Manager, does not show any customer service skills, not willingness to facilitate the moving process, leaving clients with a very negative experience.
My employees preferred to lose the 42 dollars per adult application fee and 250 dollars security hold fee. If that happened before moving when they are supposed to be nice, what could we expect after moving?
Better save than sorry.

I lived in these apt for 6 years and it was a nightmare for the last 4 years. What they don’t tell you is your power bill will be higher then any other complex. My bill in the summer time was $ 200 and winter $ 350. Plus paying the high rent because of intel. I paid a $ 1,300 when I moved in and when you move out they will rob you of your deposit. I paid a pet deposit for a apt that was already damaged before I moved in. For the last 8 months I was told I would get a $ 500 deposit back. I got a statement that said I was getting $ 257 they lied to me. They are remolding apts so why would you take more money from the tenants moving out. The management team never Made us feel comfortable in the office. There is a negative demeanor in the office that they don’t care about there attendants. I had to get a lawyer in 2011 to get my bathroom remodeled due to black mold and being sick all the time. Just beware your rent will go up every year along with your power bill. I will never rent from a riverstone property. They will charge you for things to keep your deposits. And they will lie to you.

I live here (just moved in from Chicago)! The apartments are clean and the grounds are nicely kept. The unit layouts are interesting – it was refreshing to see these after seeing about 20 other complexes that were all very similar. The service from the front office is attentive – we work with Kathleen a lot and she is particularly on the ball.
We like having a hot tub right outside our door. The pools are decent and there are a few saunas as well. The fitness center is nothing to write home about, but it saves on a monthly gym charge.
The hardest adjustment for me is not living in the downtown area… but there is anything you could want or need within walking distance from groceries, banking, movies, and restaurants… so it is a good compromise.