Stanley Steemer of Hillsboro, OR

I would give Stanley Steemer an F. I hired them because I’m an extremely busy mom of three and thought they would make things a little easier as we move into a new home. I was suspicious after they only took about 45 minutes to clean 4 large rooms and the stairs. Not only that, but they talked me into a deodorizer and the carpet still smelled really bad after the «cleaning» from the previous owners dog. I have dark brown carpets that don’t show any vacuum markings so perhaps they thought they could get away with doing nothing and think I wouldn’t notice. After they left I took my own carpet cleaner up to one of the rooms and cleaned it. It was unbelievable how much dirt and filth was in my carpet after they had supposedly cleaned it. They didn’t clean a thing! I would bet that they just sprayed the carpet with water and nothing else because it was still disgusting.
**I changed my review to two stars because they finally returned my phone calls after a week and came back to redo the job.

They arrived on time and cleaned 3000 square feet of our house (carpet). They were polite, friendly, and did a great job. Our carpet feels and smells great — we will definitely use them again!

My landlord called this company up and I recommended them. I used Stanley Steemer in Denver Colorado. And they have always done a great job. They were very detailed and articulate and made sure they did the best job possible. Now here in Hillsboro 23 758 NW Clarendon Lane, Stanley Steemer. Are not detailed oriented. And are always pushing to sell extra products before doing a good job. I don’t think they’re worth the extra money. So don’t go for the high priced carpet cleaners. A company’s name doesn’t mean anything anymore. You need to just know that you have good people who have pride in their work coming out. I had them come out twice and didn’t do a good job. The edges of the carpet and corner of the stairs were left dirty they didn’t even pretreat. And the office didn’t seem to care much. If they can’t get it right by the second time. I’m not going to bother a third time. Don’t use this company they’re all about juicing you out of your money. And not doing quality work. Pride these days is very hard to find in people. I’m putting in laminate floors so that way I don’t have to deal with carpet cleaners again. Plus in the long run It’ll save more money. Laminate floors, no special cleaning required just mopping. And I had him give me an estimate to clean my laminate floor, which does not require any special cleaning. The estimated charge was $ 216 for two rooms and a hall. They also tried to charge me 20 dollars for a rug I paid $ 20 for brand new. Laminate floor doesn’t need any special cleaning process. It just needs mopping. I just wanted to see if they were trying to rip me off. I feel like I got ripped off because all they did was spray water and extracted water and leave and they spread deodorizer on top of the carpet. Landlord paid a lot of money for it. More people should get laminate flooring. It will save you money and a lot of Dust and Germs and a headache in the long run. Carpets collect a lot of germs bacteria. Just being honest. I just moved here. So when I get ready to buy my next house. I am pulling up all the carpet and putting in laminate floors, except in the bedrooms. I put up a couple of pictures to prove it.

Things went ok once I got the right crew here.
At first Samir and another man showed up. When they pulled the equipment in the house, I noticed a very foul odor. Then, when he started pre-​treating the carpet the odor got stronger. I expressed concern and he told me it was my own pets I was smelling. Hmmm, I don’t think my pets were inside the hose he brought in — that is when the smell started. Anyway, Samir was very condescending, disrespectful, and unfriendly. At one point he even told me I needed to «listen to him». Now, I’m not going to be disrespected in my own home, so I sent him and his assistant on their way and requested a new team.
Jay and Hans arrived and did an excellent job. They were considerate and courteous. And their equipment and spray didn’t smell.
1 star for Samir and his lack of courtesy and respect and his smelly equipment. 5 stars for Jay and Hans.

Awesome customer service. I called at 3 o’clock to have the carpets in an apartment I had moved into the day before cleaned as there was cat hair everywhere (on top of it being disgusting I’m very allergic) and the apartment complex office was closed (Saturday).
They were at my apartment by four! JT and Jacob were their names. They were super helpful, polite, fast, and efficient.
Would absolutely recommend them and use them again!

Daniel and Jair were the BOMB (do people still say that?) Anyway, my bedroom carpet was thrashed to the point I thought I’d have to just bite the bullet and say goodbye to my deposit, but those two guys did an AMAZING job! I thought I had asked for the «2 Rooms and a Hallway 99 $ speical» but I had checked the wrong box and was looking at a $ 151 bill! They quickly and professionally corrected my stupidity and THEN offered me a discount for deodorizing! Best Service. Ask for those guys, you won’t be disappointed.
(Sears just lost a customer. Maybe next time get an appointment setter that is quite so rude and inflexible about appointments.)

this business did not do an even grade f job on my carpets. made a lot of excuses for why the work was shoddy. and of course tried to sell me everything under the son. got the $ 99.00 special for 2 rooms… maybe you get what you pay for…

White carpets and an unwillingness to remove our shoes very often means dark traffic patterns. Samir (and Alex this visit) has been our cleaner every time Stanley Steemer has come to our home and really made a difference. He is efficient, pleasant, knowledgeable and professional. Our carpets seem to come back to life every time they are cleaned by SS. Same on this visit. If you have SS clean your carpets ask for Samir!

I’m very pleased with the overall service. They called and asked if they could come an hour early (appt was scheduled between 11 – 2). Semir and Victor came at 10:00 and helped me move some of the little stuff since I wasn’t total ready for them. Very courteous, professional and knowledgeable. After cleaning the carpet, Semir explained that we would see a difference in the carpet pattern in heavy traffic areas due to use and age of carpet (13 yrs old), It was good to get this explanation since I have had the carpet done many times and felt that they didn’t do a good job on these areas. All stains were removed, except two, and the explanation for not getting them out was acceptable (hair dye!). They cleaned and applied protectant to my very large sectional. They gave me a demonstration of their tile/​grout cleaning which was amazing. I had requested this when I made the appt. They did not try to sell me any additional services. No sales pressure. Semir took me from room to room to make sure I was happy with the results. I did not see any issues. Their set up was very smooth. They had a foam tube that they put around the open front door to keep the heat in as much as possible. They also placed foam protectors around the corners and furniture to ensure their hoses did not damage anything. I hadn’t seen that before. Price: I had five rooms and a very small hallway cleaned for $ 231.00 which seemed fair. The sectional cleaning and guard was $ 256.00. Yikes! That seemed high but I’ve never done such a large sectional before. I had them give me a price on doing my 4 area rugs. I opted not to do them because of the price. These are inexpensive rugs and the large one (7′ x 10′) was quoted at $ 80.00. I also decided not to have my kitchen counters and island tile and grout cleaned due to price. They quoted $ 250.00 which seemed very high to me. Again, no pressure to get the service done (except by doing the demonstration since they looked SO clean). I would not hesitate to use Stanley Steemer-​Portland again, but I would make sure that I got Semir Saric and Victor Meza. These two were outstanding!

Terrible. The carpet looks worse than before so I will have to have it redone (by a different cleaner). They couldn’t even clean the tile. Plus, despite my specific instructions that I am in a high rise building, they came without the portable unit so I had to wait an hour.

I have used this company for 40 years. Between Colorado and Oregon. The crew I had today was the best I have ever had. High Five to Jose and Victor. It is so nice to see the company I have been with for so many years, be blessed with employees that care enough about the company and the client to let it show in the quality of their work.
THANK YOU!

The guys from Stanley Steamer did a great job on my carpets! With 2 big dogs running around the house, my carpets were pretty dirty! They did such a great job and were so polite and courteous I am going to have them back to clean my hardwood floors :-)

Very pleased with service.
We had Stanley Steemer clean the carpets in our new home before we moved furniture in. They did a great job and we will use them again. The two employees were very friendly and courteous and they took their time.

Just want to say that I’ve used Stanley Steemer for over 6 years and each time I think they do a great job. Friendly workers and quality job on WHITE carpet — it is amazing how «new» my carpet looks after they clean it. I have dogs and kids so that is saying something!

Was very pleased with the thorough, careful job done by Stanley Steem on the cleaning and put protectant on my carpet in 4 rooms and 3 flights of stairs in my home. In addition, I had them clean the grout and put clear sealer in a half bathroom and my laundry room. The crew arrive on time and was polite and professional throughout. Would use them again.

I’ve never had to professionally clean my carpets before so I wasn’t sure what to expect. The entire process was seamless from start to finish. I went online to check out pricing and received a quote and an online special. There was a disclaimer with reasons why the final price may be higher which made me very skeptical so I called and was informed of what those scenarios were and since they didn’t fit my situation I confirmed the appointment. My techs Jose and David were great! When they couldn’t find the water supply outside of my condo, they said they would come back with a portable machine which is an additional $ 50. Not what I wanted to hear. They came back in an hour with extra hosing and was able to use my bathtub as a water supply! They did an amazing job and I’m so happy with the results!!! Best of all, I wasn’t charged extra and paid exactly what the quote online said I would which was under $ 120 for 2 rooms, a hallway, and my entry way. Would definitely recommend their service and to call if you have any questions.

I’m delighted! Coffee stain? What coffee stain? Not only did Stanley Steemer get here on time, they worked quickly and efficiently and got out ALL the stains in my carpet, including the coffee stain that had resisted all my previous efforts. My house smells clean, but not like disinfectant, they took care with my furniture and got all the corners & under the beds. I will absolutely call them again.

I have used Stanley Steemer of Hillsboro for annual cleanings for 5 years, and their service has been excellent. We had a stain of unknown origin appear a few days after their service, and they came out to remove it at no charge. Their supervisor came by to review their work. Their service has been consistently professional, courteous, timely, and thorough. They certainly offer their other services at the time of cleaning, but they are not pushy about it.

I have been using Stanley for about 10 years now, I have my carpets and furniture cleaned regularly, carpet twice a year, furniture once a year.
From my research their method seems the best, there is no residual odor and the carpets are dry within one day. I am satisfied with their service most of the time.
Last year, one of the technicians knocked a very heavy vase off an entry way table and it damaged my hardwood floors. I fought with the owner for months to get my floor repaired (with solid hardwood there are no spot repairs the entire floor had to be re-​finished), and finally got him to shell out about ²⁄₃ of the cost of the re-​finish of my floor. One thing I can say is if he had not been such an ass about it, I probably would have let it go, but he acted like a total weasel, not returning calls, loosing quotes I had to provide, etc.
One of the recent drawbacks is that you have no way to contact the office in your neighborhood (which is how I used to book), all numbers go to their call center. Last time I asked for my favorite technician (the gal taking the appointment made sure he was working that day) the day of the clean they called and said he was not available. I asked why they said they did not know. That did not make me happy, but at least they called. I ended up with two guys who did a good job and also talked me into cleaning my furniture as it had been year.
They do pressure you to add more items onto your clean, so beware. I have tried the Carpet Protector add on and I don’t think it does one bit of good! I think their prices are fairly reasonable for the carpets and not so much for the furniture but it is convenient to have it all done at the same time.

I received a quote for $ 307.00 and when the guys were done I only paid $ 275.00. It turns out the closets were part of the room (I didn’t know). However, if you have a «walk-​in closet» there is a separate charge for it. The soap they used didn’t have a strong scent. The guys were great, fast and efficient. They arrived at 4:30 and left at 6:00 pm. I’ll definitely call them again in the future for carpet cleaning and you should too.