Rite Aid

I do not often write negative reviews but I do not think it is fair to take my business elsewhere without notifying the business in hopes they will correct the problem that’s driving customers to other pharmacies. The pharmacists I’ve spoken to in this store are great. Getting a prescription filled is a nightmare. Apparently need a new system for handling prescriptions. This has happened several times. Can’t figure out the trick to making a smooth transaction. Should not take so long to fill Rx. I won’t return. This store is in my neighborhood and I wanted it to work but isn’t worth the aggravation. Here’s hoping you get your act together for the sake of future customers.

Worst Rite Aid ever! Twice now my Dr has electronically sent over prescriptions for me. Both times I arrived to pick up 6 hrs later and they told me that I still have to wait! I was informed that even though my Dr sends them, the prescriptions will not be started until I arrive! What is the point of the Dr sending them?!? This time I waited in a line of 12 people with one checker for over 20 mins and then was told because they now knew I was here, they would start making them and to wait another 20 mins. Ridiculous!!! Never coming here again. EVER.

It is really hard to write a bad review but this is necessary. My kiddo had a prescription called into the pharmacy at 4:00 and when I arrived to pick it up at 7:15, I was told it would be a 45 minute wait. The whole point of having my prescription called in was so I didn’t have to wait for it. Needless to say I won’t be getting any future prescriptions filled here.

Saw an employee walking out from the back room and politely asked her where the Qtips were? She replied with an annoyed tone that it was in the baby aisle as she stormed off. My 23 yr old daughter came to me saying a bitchy employee rolled her eyes when my daughter asked where the hand held calculators were. Guess what?! Same employee. I complained to another employee and she said «oh it’s because she is a manager.» Really? That gave her a right to be rude? I was so very annoyed. I got to the register and the nice cashier that is always there knew I was pissed. By this time that «manager» tried to act nice by saying oh did you find the dryer?! Umm no we found the Qtips and the calculator. So phony. Attached is a photo of her. (the one in the back). I have told my friends of my experience. One told me of how nice Walgreens is. Well I guess it’s Walgreens for us.

I haven’t even set a foot in the door (neither of the two I was born with, nor the one from the foot of the cane I’m cursed with) and I’m already dissatisfied with the service. Unless whomever is currently working was being robbed, or everyone was to busy playing hide and seek to answer the phone. I called 6 times, to both the pharmacy and the general merchandise and received no answer of being open. The phone just ran continuously before eventually ending back at the main menu. I doubt there’s a line out the door at 1am, and can’t figure any real reason a phone could not be answered, or could go ignored while ringing for 2mins (each call took this long, after hitting the appropriate key and by-​passing the schpiel) though while waiting I thought of many things they could be doing instead of answering the phone, but none of them were work related and all of them were NSFW. So, now I will be going down there, hopefully not as big a waste of my time as these phone calls were (all made from the comfort of my safe 1^st world couch) but with their current track record of bad reviews, I guess I should expect the same service the other reviewers received and should instead just be grateful that the mega-​corporate overlords have tricked people into overnight slave shifts, so that I might have convenience at these ungodly hours. I guess we’ll see how it goes. Maybe I should just drive 30 mins to the 24 Super Deluxe Walmart in Vancouver, but then I’d have to end my not shopping at Walmart streak. We’ll see how this goes. Better do it Rite– Aid!

This place is a HUGE RIP OFF!!! I normaly get my prescription filled at Costco for only $ 7.50, but I got to Costco too late that day. We decided to try Rite Aid on 185^th because they are open 24hrs. I’m a veteran who is covered by the VA, so I don’t have regular insurance. Going to Rite Aid was a HUGE mistake. First they won’t process any prescriptions without proof of insurance first (I guess Rite Aid thinks those without insurance can just die if they need meds). Second, they won’t take my VA medical card as proof that I’m covered. Third, the prescription that only costs $ 7.50 at Costco somehow costs $ 134.00 at Rite Aid. I told the pharmacist at Costco about my experience with Rite Aid and they were shocked that Rite Aid was getting away with doing that to it’s customers. I can understand maybe a $ 10-​$ 20 increase in price, but not $ 126.50!!! That’s criminal!

I worked in pharmacy for a decade, so I know what the job entails and what good service consists of, and this store doesn’t know what they are doing. I’m absolutely appalled at this Rite Aid’s incompetence and lack of concern for doing their job. Recently we requested to transfer a prescription here, and my wife used Rite Aid’s online system, which gave her a confirmation message including date and time it would be ready.
When I arrived to pick it up, surprise, not ready. I called before coming in the next day, and the person who answered the phone was very rude and had no idea what I was even talking about. I gladly gave our business to a different pharmacy, because clearly they aren’t interested.
Edit: No, Rite Aid Corporate Social Media Person, I’m not interested in trying to work it out. You failed. You failed hard, on several attempts. I might have been a little bit placated by a nice scoop of Thrifty ice cream, but you ditched the ice cream counter in all your stores, which is intensely lame.

Constantly understaffed 24×7. Disrespectful. Mistakes. Poor service over the phone, even worse when dealing face-​to-​face. Through direct admission of the pharmacists: when a medical prescription is called in, this Rite Aid does not start working on it until either you a) physically show up, or b) call back additional times to «check-​in» on them to make sure they are doing their job. Waste of time and money on a pharmacy that considers itself the only business in town. Did I mention this pharmacy was sued?

I’m so tired of this pharmacy. They have called me more than once to tell me my prescriptions are ready and when I get there it’s not. This is also true when I have tried to use automatic refill line. I have even waited an hour past the set time to pick up, and it’s still not ready. The pharmacy staff is rude, aloof and don’t seem to care about anyone. Today was the last time I will ever go there.

Worst pharmacy I’ve been to! My prescription was supposed to be ready at 3pm and here it is 10:15 and they still haven’t started it. Don’t go here if you need your meds on time. I’m canceling mine and going to Walgreens.

I’ve never used the pharmacy, but I love this Rite Aid. It is so much better than the Walgreens down the road on Cornell. The employees are extremely friendly and helpful! Everything is well-​organized and I always find my favorite wine at a great price!

Extremely insensitive! Hey made us wait for a half hr and when we returned to pick up the prescription they said it wouldn’t be ready for another half an hr! And had a yr and a half and a 6yr old who was suffering from strep in the car. In spite of letting them know of the conditions of the kids in the car there wasn’t any sense of urgency! Customer service sucks!!!

I have no idea how Rite Aid stays in business:
Every time I’ve ever been in there only one person is working the cash register and doesn’t know what they are doing and literally takes minutes to check out every customer. I once had the checker wait for a huge line before calling for back up and nobody came and she didn’t bother trying again.
They will take from checking out, even when there is a line and they are the only checker, to talk to another employee coming back from break with a Starbucks for the checker and ask how the experience of buying it went.
They are the only store in the universe who can’t look up transactions through their rewards card or a debit/​card information when a receipt is not present for a return.
They have «sale prices» below certain items that aren’t actually on sale. When you go to check they tell you it’s just discounted if you have enough «points» on their reward card. A system which is a complete mystery.
They stubbornly defend their archaic policies with a stubborn indifference that would make any bureaucrat proud.

If there is a zero, I would definitely rate this pharmacy ZERO! We waited for 2 hrs for our prescription to be filled!!!

What is wrong with this pharmacy? Even if you refill a prescription over the phone or your doctors office sends it in, they will not process it until you get there, and it takes 2 hours. My infant’s pediatrician sent over a prescription at 1pm, I got there at 6pm and they had not even looked at it yet. My baby is hooked up to an oxygen tank and heart monitors yet they still told me it would be a 2 hour wait. She really needed the medicine so I waited in the store with her, and when I finally get called back, the pharmacist tells me they don’t have her medicine in stock. I have never in my life lost my cool and gone off on a retail employee in such a manner, I apologize to those around me for making a scene, but surely everyone understands why I became so red with rage. The pharmacist never even apologized. I will never come back.

Renewed my prescription over the phone on Tuesday night and scheduled a Wednesday morning pickup. Couldn’t get out there until Thursday an found out it wasn’t ready yet. UNACCEPTABLE!!! Told me I had to wait 30 minutes. BOO. Great for 24 needs but find another pharmacy for your other needs.
Yup. And that half hour was actually 2 hrs. These guys suck.

This place has the absolute worst pharmacy I have ever been to! It’s close to my house and I use rite aid to fill my prescription. Every single time I’ve been here it is a nightmare. Terrible customer service and there is usually at least 6 people working behind the counter. I understand it can get very busy here, but how hard is it to fill a prescription? They are rude and can’t seem to get even the smallest of tasks completed correctly! I’ve had enough of this pharmacy and will be going to walgreens to try my luck. Anything is better than this place. I’m only giving one star and that’s because Unilocal makes you. Do not use this pharmacy! You’ll be sorry!

I was told a prescription would be ready at 1 PM. I show up at 5 PM, and clerk 1 checks with clerk 2 and I am told they are backed up and it will take 45 more minutes.
Me: «So if I come back in 45 minutes, it’ll be ready?»
Clerk 1: «I don’t know I don’t even work here. I’d say one and a half hours.»
I come back at 10 PM, and I am told sorry it’ll be an hour and a half…
If I could give negative stars, I would.

I learned this weekend that this is the only Rite-​Aid that is open 24hrs which also includes their pharmacy. Its nice when you’re seen at the urgent care across the street and instructed to start your meds immediately. It was a 2 hour wait and even when I arrived at 2hr, my prescription wasn’t even filled. They hadn’t even started on it and made it sound like they were doing me a huge favor by filling it then and there. Besides that, I was just glad that they were open to fill my prescription.
They also had a 50% sale on beer that night which is a great deal! We did take advantage of that

If you’re interested in customer service stay far away from this place! I’d called my prescription in the night before and was told it would be available by 2:00 PM the next day. So I arrived at 7:00 PM the next night and gave my name & DOB at the pickup window. I was then informed it would be an hour and a half. Incredulous, I asked Mr «Hey Check Out My Arm Tats» why there would be a wait since I called it in the previous day. I could barely understand his mumbled reply of, «I dunno what happened.» I emphasized the fact that I’d been told it would be ready by 2:00 that day which earned me a «Go ahead and mess with me man» look from tat boy who shrugged and said,“They just didn’t fill it.” Apparently this is a fairly regular occurrence at this store. I’ll be finding another pharmacy.