Holland Properties, Inc.

My boyfriend and I rented from Holland Properties for just over a year. My one gripe is that the condition upon move in was less than mediocre — Refrigerator was broken, fireplace was broken (which we knew but they ensured us within 2 weeks it would be fixed and 2 weeks turned into 5 months), baseboards, closet doors, screen doors — all broken. Yes — we did a walk through before and noted all of this but it just seemed weird that they didn’t check these things before putting it up for rent. Especially that the fire place vent was FILLED with sticks and leaves which could potentially turn into a serious fire hazard if we didn’t notice it.
We had many many conversations with Jill in maintenance — because there were tons of maintenance issues. Jill was in fact great! However — we called on a Friday because our refrigerator had gone out… I understand it was on a Friday and they don’t work on weekends. We were ensured that someone would be in contact with us that night or the next morning at the very latest. We didn’t even receive a call on Monday morning asking if anyone HAD contacted us, which no one had, and a refrigerator seems like a preeettyyy major thing to not have working in a home. Needless to say we had to throw out tons of food.
I understand they don’t really have control over things that go wrong in a house they are renting out however the sense of urgency was not there to resolve these things.

We were tenants of Holland Properties for one year and it was a good experience. All our maintenance calls were promptly handled quickly and the team was always a pleasure to speak with. Upon move out we were charged for carpet cleaning and replacement of drip pans for a very reasonable cost for living in a nice townhome. I always found Debbie and Mark very fair and professional. I wished we could have continued renting from them but the townhome we were renting was being sold. Thank you!

I am a remote investor with a home in Portland and have been a client of Holland Properties since 2007. They are not only great with screening and placing tenants but also keep aware of market conditions for recommending when rental rates should be adjusted. I had a pipe burst in the rental home and Holland Properties exceeded my expectations in managing the clean up, repair – even coordinating with the insurance adjuster. I have several other properties elsewhere and wish all companies were as good as Holland is.

I almost forget that I have a rental property until I receive a rental deposit in my account each month. Holland Properties does a great job selecting tenants and taking care of everything! They make having a rental property very easy!
I strongly recommend them!

Our experience with Holland Properties, Inc. has been amazing! Our leasing agent Cheri went above and beyond to help us in our move from California to Oregon. Moving to a new state is always a daunting task, but Cheri and the Holland Properties staff were extremely accommodating and helpful before we even arrived in town. We have now been living in our townhouse for four months and we absolutely love it! I would highly recommend this property management company.

Avoid this property management business if you want to save yourself a headache upon move out. They are crooks and liars.
We rented a townhome from them for 4 years. The process before our move out was flawless.
We were not late on rent and left the property cleaner than when we moved in. The week we moved in we filled out a «move in» report which indicated the things that were damaged before we moved in. ie large stain on carpet master bedroom, warped bathroom drawers, to give a few examples. All of which they tried to charge us for after our move-​out, saying they did not have paperwork on our move– in or the report. And they refused to do a walk with us, he indicated «he didn’t have time for that.» We contacted him the day after move out to make sure the key was received and he indicated then (at aprox. 8am) he didn’t think the carpet had been cleaned… he also indicated he already had a house cleaning service there to clean since they had already rented the house. They also charged us for hours of professional cleaning… we moved EVERY major appliance and cleaned behind them. as well as cleaned the entire house.
I should also mention that we had an inspection 2 months prior to move-​out that stated the house was being well maintained and he saw not one issue (including carpets) and was very complementary. They not only kept our $ 1000 deposit but tried to charge us for replacing all the carpet in the entire house. Stating how bad of shape they were in… we had had them professionally cleaned throughout our stay in the house. Let me also say the carpet at our move-​in was 6 years old, add the four we lived there and the fact the carpet itself was of poor quality. A 10 year old cheap carpet in a rental was not in great shape. It was clean but not new and in great shape.. The fact that they had the nerve to try and charge us for replacing the entire house is unethical at best. They said we did not have the carpets professionally cleaned on move-​out and that they had to have them cleaned. We contacted the carpet cleaning company and they sent them a receipt. We wrote a letter to Holland properties disputing there claims (all of which we proved were false) indicated to them we took pictures before we left, and had witnesses that helped us move and clean. They sent a few pictures and a letter threatening to send us to small claims court, to which we told them to go ahead and proceed. They have our new address (the reason we moved was we bought a house) and both phone numbers, as we received their 2 letters. Fast forward 4 years and we just received a letter from a collection agency for almost $ 800. They are dishonest and liars. And to both forms, move-​in report and inspection they claimed to not have that paperwork. Convenient? Luckily we have both.
Avoid this dishonest business.
note: It is illegal and unethical to charge a tenant for repairs and cleaning over the normal wear and tear on a rental property, or to charge for repairs and cleaning for the purpose of re-​renting property. Most landlords and property management companies plan on keeping your deposit from the beginning. Its just a matter of listing as much as possible so they do not have to give your money back. And they think you will be scared into paying so they don’t ruin your credit.

I’ve been working with Debbie Mundell at Holland Properties for about 10years now. I’ve worked with many management companies over a 20year period and Debbie has been the best — AMAZING! She is super professional yet personable. With her real estate knowledge, she gives us excellent advice when we ask and most importantly has the common Bussiness sense. Her communication and assistance has been superb. It’s like having a good friend or family member you can trust making sure you have the right tenants and making sure you are making the best decision. She is a business savvy and very intelligent woman who I’ve had the privilege to work with.

Mark and Debbie of Holland Properties are great! They help us set up our rental property, do renovations, and get a tenant in no time. They are really knowledgeable regarding their rental market area and they have taken care of all of the management needs of our property. As an out-​of-​state landlord, it is comforting to know that Holland Properties will take care of any issues regarding our rental going forward. We know that we are in good hands!

My husband and I have a place we rent out through Holland Properties. We have experience in the rental market from both sides – as both tenants and landlords.
In reading these other reviews, I realize it can sting when money is taken from a security department to pay for cleaning or painting. When it becomes difficult for the management company, though, is when a tenant has stayed for only a short period and a lot needs to be done to make the place ready for a new tenant.
Debbie and Mark are ethical people and they run an ethical company. To prove that, we have a comparison.
The CA real estate market is prohibitively expensive, but my husband and I were able to find two solid markets where we’d be able to afford a down payment. One was Portland and the other a city in TX.
Over six years, our TX property turned over five times.. . and it cost us thousands each time it happened. Guess who made the majority of that money? The management company’s OWN maintenance company. They were motivated for the property to turnover quickly, not only because they made money on the «make ready services,» but because they took a FULL month’s rent as commission.
Holland Properties, on the other hand, takes less than half of what we paid in commissions in TX. And with Holland Properties, our house has turned over only 3 times in 8 years. While those may be better than average occupancy rates — we have had tenants who’ve remained in the Portland area — it also indicates something important about Holland Properties. They are not out to find the shortest lease possible, like many companies are.
The TX management company told us they’d installed a new microwave in our house. When it broke down less than a year later, we said, ‘Well it was brand new and it’s been less than a year, so just go ahead and use the warranty.’ They couldn’t do that because it turns out they’d just ‘fixed’ the microwave instead of putting in a new one. And while they said it was just a miscommunication (instead of something they were trying to hide), it was very telling. We completely lost faith after that and let them go soon after.
After I told the TX company I was terminating their services, the owner tried contacting my husband. My husband was like, «Wow. This guy really doesn’t want to let go.» They certainly didn’t. And then they refused to give us a phone number for our own tenants! Luckily, it was easy enough to find the tenant through an internet search. When I contacted her, she said she’d asked the management company multiple times whether she could get in touch us, but the management company had said no. It’s really all very unbelievable, now that we look back on it. And they’re lucky that we hate giving bad Unilocal reviews.
With Holland Properties, on the other hand, communication with the tenants has been much more open. We let Debbie know we may be interested in selling the property in the future, and Debbie immediately communicated with the tenants. Turns out the tenants may be interested in buying the property. Obviously Debbie, Mark and Holland Properties don’t operate from the selfish perspective other companies do. And we certainly haven’t had the crazy, unexpected fees we did in TX. Rest assured that with Holland Properties, you’re working with very good people. We highly recommend them.

I am an out-​of-​state owner and Holland Properties was excellent to work with. They oversaw every aspect of the property management, including repairs, advertising and showing the property, collecting rent and relating to the tenants with efficiency, professionalism and great integrity. They responded quickly to any of my questions or expressed needs. They are trustworthy, took excellent care of the property and I’d recommend them without hesitation!

Fantastic to work with. Trustworthy and they take good care of your property. People can be sketchy and they have been in the business long enough to avoid weirdos.
We got bids from a number of people in town to manage a duplex and not only were they the most reasonable, but they are the most professional. They took over control for us, got the rental up to code, made minor repairs and screened thoroughly. They advertised, showed the property and got us more in rent with a longer contract than expected. Now they send us a check every month. Couldn’t be easier. Booyah!
They communicate clearly and timely, have trustworthy vendors to handle any tenant situation (we don’t want OUR phone ringing when someone’s dishwasher leaks).
Debbie especially has been great to work with.
As far as the reviews from the former tenants, all i can say is Mark and Debbie don’t cut corners, they aren’t slumlords and they don’t mess around — which I sure appreciate.

AVOID AVOID AVOID!!!
I’m also a former tenant, and I completely agree with Sarah G’s review. Mark and Debbie Mundell worked extremely hard to keep a big chunk of our deposit. This includes charging us $ 127 to «clean» the upstairs that has been professionally shampooed TWICE, and $ 64 to clean and replace 3 (yes, three) strips of blinds, to name a few. The total they kept amounts to $ 716!
The story doesn’t end there but that’s all the time I have for today, so if you’re looking for a place to rent… save yourself the headache you’re bound to face down the road (not to mention the $$ they’ll rob from you), and DON’T CALL HOLLAND!

The folks with Holland Properties are excellent to work with. I’m consistently impressed with their attention to detail and speedy responses. Its very helpful to have partners that are there when you need them and take care of every detail, quickly and thoroughly — I couldn’t recommend them more!

As former tenants, we want to issue words of caution and warning to prospective tenants. We moved into a property that had extensive damage to the flooring throughout the house that we thoroughly documented when we took control of the property for our lease. Upon move out Mark and Debbie worked very hard to keep most of our security deposit to restore the unit to a like new condition (a condition that was disparately better than the condition of the unit we rented). The kitchen linoleum had multiple holes to the sub floor. The carpets had a large red stains, exposed tack strips, holes fraying. There were multiple cracked tiles in the kitchen, around the fireplace and the garage door barely worked because of a badly damaged track. These issues and more were documented on our move in accounting sheet and gone over in person with Mark who said they weren’t that big of a deal to restore the property before we moved in because it was just a rental and it would be too cost prohibitive. We resided in the unit for 18 months, paid our rent on early, fixed things that broke and we were told by Debbie that we left the unit in «immaculate condition», that it was cleaner when we left than before we moved. When the microwave broke they asked us to find the part to fix it. We did and they reimbursed us for the cost of the part. It was an added hassle to our busy lives to find, order, pick up & fix. When the garage door finally broke due to the severely damaged track that was brought to their attention upon move in, it took them over a week to fix it so we could use our garage again. The real warning is upon move out. Prospective tenants be use caution! Debbie stated we left the property in «immaculate condition». Upon move in, we thoroughly documented extensive damage including holes in doors and flooring. Mark told us it was too cost prohibitive to repair the floors before we moved in and he did not think it would pose a problem to me as a handicapped individual with trouble walking even though I said the holes could pose a tripping hazard. We asked Mark about the move out instructions that included us paying to have carpets professionally cleaned and hand wiping every blind in the unit. Mark told us not to worry, he was used to wiping out drawers here and there & it would be cheaper to allow them to do the carpet cleaning because they get a discount. Mark said leave the carpets, they can deduct the cost from our security deposit upon move out. We had a dining room table in the dining room (it covered some holes in the floor). We put floor protectors under the table legs to prevent damage. When we moved out, the table left two circular red marks on the linoleum floor. The red marks were each smaller than a quarter on over 300 square feet of linoleum that was documented as damaged upon move in. There was a small white stain on the tan carpet in the bedroom that was also listed as damaged upon move in. We performed all move out instructions as per the standards listed on the three pages (including hand wiping and cleaning every blind, even those that were damaged upon move in) and left the floors to be cleaned by «bargain» prices Mark told us about. We first heard from Debbie saying everything was great, the unit was left in immaculate condition and thank you for your hard work, but she didn’t see a receipt for the carpet cleaning. We told her Mark said HP got great deals on carpet cleaning so we were supposed to leave it for them to arrange. She said okay. A week later Mark called saying there was a problem with how the unit was left. He said the two red dots in the dining room were «too bright» so ALL the linoleum needed to be replaced. He informed us that we would need to pay to have ALL of the documented damaged, builder grade carpet in the bedroom dyed because of the small «bleach spot». We argued that the floorings were all documented as damaged upon move in. That we should not have to pay to replace over 300 square feet of linoleum with holes in it because of less than 2 square inches of red spot damage that came from floor protectors. He said it was going to cost us $ 1000 just for the linoleum. We sent many emails fighting the outrageous charges because we realized Mark and Debbie were retaining our security deposit to restore the unit to a brand new condition. A condition that was better than the condition of the property that we moved in to. After multiple correspondences & over 20 days, Mark responded that he was charging us for 10% of the $ 1000 to replace all of the linoleum, $ 295 to clean and repair all of the carpets (Sears had a special for $ 99) and $ 25 dollars in blind cleaning fees. We asked what blinds and he could not answer so he finally refunded the $ 25 charge. They kept $ 400 of our deposit to replace floors that had been damaged before we moved in despite our thorough documentation on their forms & protests. They had the last say and we felt used.

Debbie and Mark are fantastic to work with. As a property owner it can be rather unsettling to leave it in control of someone else but I would recommend Holland Properties again and again. They took great care in managing my property, they were able to find wonderful tenants within two weeks! Debbie is incredibly responsive and helpful with any needs. I ended up selling the home and Debbie helped me secure a contractor and helped with some other things I needed to do before I sold. Very reasonable price for incredible service. I would highly recommend using Holldand Properties to any home owner.

Owners, Mark and Debbie, are wonderful to work with, upfront, patient, and put a lot of effort and care in managing our property. We had mortgage issues to deal with and they were very understanding while we brought closure to it. Once we were ready to put it on the market and notified Mark, he was able to rent out it out in 1 DAY!!! Absolutely insane! High quality service, for a highly competitive price. Can’t be beat!
Thank you for taking care of our property! Hillsboro, OR