Gamestop

in the past year in a half i’ve purchased a wii u, ps4, xbox one, and two new 3DS xl’s –clearly i have a heart for games! granted i upgraded a couple systems to get those babies but i always found myself traveling to this location for impeccable customer service. the manager jake is top notch! i’ve been his walk-​in customer and phone customer plenty and every time despite how busy he is, the smile and the genuine enthusiasm he has about his job is such a sight for sore eyes in the retail industry. i probably visit here at least twice a month with the kiddos. i come from a background of nearly a decade in retail and property management and my entire life as a shopaholic so i understand service needs on both sides of the counter –jake has nailed this like Mario with star power. :)
i can admittedly confess 3 visits where i was a that «one crazy lady» who had terrible timing to bring issues to the store during their busy hour, but it didn’t matter to jake he was always ready to help. not to say my issues were his team’s fault, just crazy one off mistakes that just happens like tonight’s. i had a voided transaction that didn’t actually void and took the money from my visa gift card. i called and discussed this over the phone and jake was so immediate to realize the problem and quick to offer a remedy same day if i just swung into the store. i brought my email and proof from the card’s customer service that the transaction didn’t void, and voila cash back with a friendly pat on the back and comment to say see me next time from jake! but the real chaos comes with the fact that i was trying to shop with that gift card the day after xmas when it was voided.
i was trying to purchase a few games for my kid sister who was going to use partial payments with my visa, her new gamestop gift card, and cash. my visa worked, then next up was sliding the gamestop card –no bueno, didn’t work! couldn’t get a hold of the uncle who purchased it from home depot who had messed up with properly loading the card, so transaction was voided until we could get our crazy together. left and came back that same day couple hours later (still insanely busy but of course! day after xmas, to be expected!) and decided what the heck i’ll just pay extra money for my kid sister in lieu of her gamestop card.
WELP, that’s when we realized the money was gone on my visa gift card. quickly jake’s assistant kai offered to have me pay alternative methods and offered to fix the payment methods after both my visa and my sister’s gamestop card was fixed. there was dozen’s of people in this store and it was a quick amicable solution at this time. kai said i could ask for her when all was ready to be fixed in the future or just ask for jake because he would be onboard with a customer issue such as this, no problem. –turns out that was true statement, despite it being a couple of months after this event too.
i feel i have a great sense on reading behaviors. i can tell when a worker is getting slightly agitated, nervous, confused, or upset. i don’t sense any of that kind of behavior with jake or kai even when their under pressure or facing an unusual issue. did i mention travel wise the tanasbourne location is closer to my house but i will travel farther just to get the service from this team. kudos jake and team! keep up the great work :)
PS, the fact that you can purchase preowned games and take them home to either love it, or hate it and get money back with receipt is AMAZING.

I went in today to buy a game. I found a used one that was marked at $ 27.99. I took it up and waited in line until I got to the counter. When the clerk rang it up it was priced at $ 39.99. A $ 12.00 hike! I told him that it was priced at $ 27.99 and he said that, that was the old price. The new price is $ 39.99. It went up from the time that I picked it up off the shelf and tried to pay for it. He said that they need to change the sticker.
I believe that «Bait and Switch» is illegal, and I’m not going to shop anywhere who has those business practices.
I went back to the store today and spoke with the manager. He was apologetic from the start. Even though the game had the new sticker price of $ 39.99 he sold it to me for the price that was on it when I saw it yesterday. He said that it wasn’t my fault that they had not switched the stickers to reflect the increase before I cam into the store.
I did a little more shopping and bought a second game while I was in there. Both he and the cashier apologized to me several times.
They turned my negative experience into a positive one and I thank them for that.

Employees basically lying to customers about getting a shipment that day combined with marketing 3 day deals that really only have enough stock to last one day make for an aggrivating experience

Three associates, one with a customer, and still had to wait awkwardly in line for a while just to ask a question. Um. other two associates, why didn’t you help us?

This location is great if your looking for games. I have been coming here shopping for x-​mas gifts and they always seem to have what i need. Location is great and staff very helpful.

Wow. The slowest customer experience I’ve EVER had. Ever. At least half of the reason I pre-​order game for my kids is the fact that I should be able to zip in and zip out to pick it up. Not so much with this Gamestop. I waited in line for 45 minutes during a weekday while the staff chatted and chatted and chatted and chatted and chatted with one customer who couldn’t make up her mind. Really? You have 20 people in line, about ready to stick a fork in their own eyeballs while you ignore them.
I have an idea for CUSTOMERS (this will go nowhere, I know this, humor me).
DO YOUR RESEARCH ON LINE, then come in for what you want. You don’t stand in the grocery checkout line to ask about 30 types of apples and what the store manager’s favorite kind for canning is. DON’T DO IT at the counter anywhere else! Otherwise, angry hordes of people — who know how to maneuver through angry hordes in their games — are going to finally one day lose it and pull Mortal Kombat moves on you. It’s just rude.
Here’s my idea for Gamestop (also, pretty sure this will go absolutely nowhere but I need to say it):
Get like the TSA and give the dawdlers their own line so the experienced consumers — people who are actually ready to spend money or claim their pre-​orders can get in and get out.
And don’t ignore them.
Never coming to this store again. Not. Ever.

I am about fed up with Game Stop in general and here is why. I was super busy with work so I had my wife take my game back to the store for me. They refused to do the return stating they needed me to be there in person with photo ID and the credit card. Excuse me? Its a return not a purchase and it was clearly done on the card I gave to my wife for the return. So why does it matter if someone else gets my money put back on my card for me? SECOND MAJOR ISSUE: Stop trying to sell me the stupid upgrade for the power-​ups reward card. I DONT WANT IT. I am sick and tired of being treated poorly when I tell the CSR that I dont have or want it. Tired of being lectured about all the great benefits even AFTER I SAY NO NO NO NO NO. Lloyd center does not know how to take NO for an answer. Once I find an alternative to Game Stop I will never shop here again. I purchased all 6 of my game systems here and over 600 games during my lifetime. I would like to think I am a customer they would hate to see go. But alas they are just another money grubbing corporation who does not care about their clientele. SEE YAH! The Hillsboro store is one of the top five WORST locations. They are rude and obnoxious to me, my wife, and my roomates. We have decided to boycott this store permanently.

I really have no basis to rate a video game store. All I know is I wanted to get my husband a wii for Christmas. Neither one of us is really much of a «gamer» but this is different. I swear. Anyway, gamestop had «rain checks» and swears I’ll have it by Jan 25. All four stars go to Cody, who is a super guy to buy a wii from.