Frank Zanotti Tile & Stone Co, Inc

Selecting a contractor is a difficult task and I spent a lot of time up front deciding who to hire for 2 bathroom renovations. I got bids and did extensive homework on 4 contractors including personal recommendations and visiting their completed work. My goal was a first rate job. I selected a Zanotti and couldn’t imagine a more beautiful finished product. Frank’s craftsman were helpful, professional, easy to work with and each one impressively talented. The tile work is the best I have ever seen. I had a clear idea of what I wanted done but got some excellent suggestions from Frank and his crew. If I wanted something done that was labor intensive it was never too much trouble. All of the work was done carefully and they
didn’t rush through the job. Frank has been in business for a long time and has a good reputation that I found is well earned. Frank is a lovable character who was enjoyable to work with and was good to his word. If there was one concern it is difficult to get Frank to put things in writing. I was not willing to do the job without a contract so Frank said that i could write my own contract, I did and then we agreed upon a price. The end price was close to what we had agreed upon. Construction projects are stressful and there are many horror stories to be told. I feel very fortunate to have worked with such a great professional and a great guy.

Great job with tub/​tile repair – they ran into an unforeseen plumbing issue, and were great about coming back as soon as that was resolved. Made fixing up the bathroom really easy!

Washed the tile in my bathroom instead of replacing grout as agreed. Replaced a few loose tiles at the corner of the bathtub that fell off within the year. For this I paid $ 600.00. Zanotti is a conman.

Frank Zanotti’s men just finished my kitchen today. They spent two long days putting in granite that I picked from his Waukegan warehouse. They added a backsplash of mosaic marble and a marble pencil that Frank recommended from his showroom in Highwood. I am thrilled with the completed work.
They first laid down floor coverings, before getting to work. They were so meticulous paying attention to every detail when laying the granite countertops and tiling the backsplash. They left the kitchen clean, including taking away the old countertops and anything else that needed to be taken away. This operation is top notch keeping the customer in mind and making sure the customer is happy. It was such a great experience from beginning to finish. I cannot say enough good things about Frank and his crew; Joe, Pete, Carlos and Hobo. I am over the top happy with everything. My husband and I used Frank 21 years ago and his work held up for the 21 years. I would do this all over again. I am so happy I chose Frank to do the job, I would not want anyone else. They are old fashioned in that they want to please the customer! No need to look further for this type of work.

We just had a beautiful porcelain floor installed by Frank Zanotti Tile and Stone. Frank’s advice was invaluable and his expertise and patience was truly appreciated during the selection process. The crew was professional, courteous and extremely neat and they worked long hours. They took care when it came to my walls and baseboards in the demo process and did an exemplary job laying down the new flooring. It was a pleasure having them in our home. We so appreciate working with a true craftsman vs what you get at the big box stores. We will continue to work with Frank Zanotti Tile and Stone and to recommend them to family and friends.

We recently tiled our kitchen with Frank’s help. We told him a little about what we were looking for, and he pointed us to a few tiles. We found a couple more on our own, but ended up loving the first thing he showed us once we brought everything home. His installers are great — very nice and they left my kitchen so clean (floor, counters, everything). He also made a marble ledge for our entry which was very nice.
I can see some of what the first review complained about, it is a pretty informal process at the showroom, but it did not bother us. I found the prices to be very good. I also really like that he stocks the tile, so the samples you see are the actual lot you are going to get (there is a big difference between lots. The blue/​grey tint I loved in our tile was totally not there in the other lot of the same tile). You can take home actual tiles, rather than those huge boards with a tiny bit of the color you are looking at.
We were very pleased with the workmanship, selection, staff and pricing.

Not great customer assistance. This place does not offer a true showroom display environment — it requires a salesperson to guide you through your options. The person I worked with was friendly & talkative but when I went through the showroom and made selections of items I was interested in (for a full house remodel) he was not able to provide on the spot pricing or great options of stocked goods, or well priced alternatives. I pulled things to get priced (per his recommendation) but once I went through that exercise he was not really willing to get my information and work on a quote. The «rough» prices he threw out at the end of my visit were not that great.
I left feeling like I wasted my time. I did not see other clients getting good assistance of follow up either. In any economy why deal with this kind of service?