Safelite AutoGlass

True professionals. Had no issues. Amazing customer service. They even swapped my service/​park pass stickers. Thank you so much. A couple months down the road, my windshield is better than ever.

Yesterday driving on 25N a rock from 25S flew onto my windshield and for the first time I witnessed an instantaneous chip appear. The sheer noise and sudden impact made me almost duck!
Fast forward to this morning. I drove to the nearest Safelite after talking to my insurance and a Safelite person on the phone yesterday.
I learned that the mobile service for Safelite is a lot busier than if you just drop in at a mortar and brick location nearest you. They open at 8am. Although when I got there three people were already being helped.
The staff were very professional but warm. The initial contact was very nice. They are genuinely concerned for you and before they start any work they explained that while working the windshield that there is a very rare chance that the chip could get bigger and therefore break. For this they are not responsible. Meh! I said yes and hope that this is not one of those rare occurrence.
They said 20 – 45 minutes. When they were done the very nice guy that worked on the windshield explained to me what he did and walked with me outside. Love their work.
From this experience I learned that it’s not going to look perfect but if you didn’t know there was a chip there I bet you you won’t be able to tell! Resins were filled in and any further spider legs were avoided.
This location is super clean. Coffee and cold water provided. Best part? I paid nothing! They bill insurance directly and they guarantee their work 100%!

Roughly around 8÷6÷15 I when into the Safelite @ 7880 W Quincy Ave, Denver, CO 80 123 and got a rock chip replace. This has always been the place I’ve taken my vehicles in for any auto glass repairs/​replaces. Even before Safelite bought out the previous company. I came in with a chip on the lower corner front passenger windshield. The size of the chip was half the size of a dime. After an hour. I return to pick up my car. The technician walked me out to my car to show me the result and what I saw was a 2 Inch crack on each side of the original chip. He was very quick to insure me that it’s not a big deal and that the high quality resin that Safelite use will not allow the crack to spread any further. I’ve trust this place for many years so I didn’t make a fussed about it and being Amerca’s #1 Auto Glass Company. I didn’t think they would be this shady. 8÷20÷15 I try calling to Quincy Safelite Store local number, but was annoyingly transferred to their hotline. I talked to one of their representative. Told him my story and experience hoping they would stand behind their workmanship. What he told was unbelievably idiotic. Not apologetic in anyway. He immediately refer to Safelite unreasonable guaranteed «fine print». (Must Read Before Choosing Safelite!!!) Safelite will refund me my repair cost of $ 65 and credit it toward my brand spanking new windshield that I didn’t need for only $ 442 not including taxes and who knows what else they will add on. Their technician turn a small chip into a foot long CRACK and I have to pay for their incompetents. Final the representative transferred me over to the Quincy Store. I was hopping my experience would be different, but ooooh man. They were singing the exact same tune. Scott the Store manager offer me a $ 100 off. It amazing how in this day and age with so much communication technology that company like this are still getting away with ripping customers off. I hope you think twice about using their services. If anyone out there is interested in investing in a new auto glass company with me, please let me know. We would make a killing. My business plan would be extremely profitable. Instead of using (Super High Quality) resin, we will fix every chips with a hammer. Then refund the customer they $ 65 repair cost. Then finally charge them a health $ 400-​$ 800 for their New Windshield they didn’t want. LOL

We took my son’s car in to get his windshield replaced based on the positive experience we had when we had a ding fixed on another cars windshield. The prior experience when they came to our house was a 5 star experience. We did use them earlier because of USAA. Great the first time, not so on the windshield replacement. We originally scheduled the windshield replacement to be at our home between 8 – 12. They were scheduling 2 weeks out for mobile repairs. The tech called that day and said he hoped he’d be there by 12:30 but he was busy and it would be 2 hours until the car could be driven. Didn’t honor the scheduled time and son had to go to work so we rescheduled. The second at home visit (another 2 weeks out) was a day with bad weather. The technician called the morning of the replacement and asked if the car was garaged. No, it wasn’t. He said it would be 2+ weeks until they could come back. Hmmm. not a good answer. We told him forget it, we will take it in to the shop to get it replaced sooner. Today, we went in for our scheduled appointment. We were told when we scheduled it would be 2 hours. When we arrived, we were told ’ at least 2 ½ hours since we are busy’. Hmm. We went back 3 hours later. Walked in and both people working were on the phone with other customers. I stood at the counter for 20 minutes (no kidding, literally 20 minutes) until one got off the phone. No manager in the back who could have come to help us? When the fellow got off the phone, he said sorry you had to wait (not a brief wait, 20 minutes!) and I told him we were there to pick up the car. The woman on the other phone, tossed the paperwork to him and told him which car was ours. He took my credit card, scanned it and didn’t tell me who much he was charging or have me sign anything. I wanted to verify that it was the same amount I arranged with the reservation. Not good experience at all…

Horrible customer service and they waste your time. I called to get an estimate on a winshield and they couldn’t give me one without me coming down there physically. Made the trip on my lunch hour, they looked at it and told me they took all my info and put it into their system. I called my insurance and then called them back to schedule. they said they had no info on me and asked what type of winshield I needed. I said I had no idea as you said you had all the info on that? the person I talked to could care less and was super unhelpful and told me I would have to come back down there again for them to look at. I wasn’t going to waste my time once again. I called another place and they took the time locating a winshield for me and I never had to physically make a trip to see them. I would never recommend this place based on how much time they wasted and their lack of customer service.

If only our government was this efficient…
They processed the insurance minutia immediately upon my arrival. I only had to pay deductible. Replaced my windshield and hooked me up with a new E470 toll tag.
Takes 2 hours because of required time for glue to set. But, free wifi and water makes for an OK wait.

They put a huge windshield on my 39 foot RV and did a great job. I was concerned as the last safelite who tried couldn’t do it. They also replaced a windshield on my Honda Pilot. Both times they exceeded my expectations.
Great customer service and great technical service.

Awesome service. Had Charlie Huff. Came to my work, fixed the chip on glass, clean all windows, vacuumed my car, gave me a can of glass cleaner. All done within 20 minutes. Only if all service providers were that way.

Safelite is the volume vendor of USAA insurance. They have a dedicated call center that handles claims and guarantees warranty work. You can make online appointments but I recommend calling the store directly and set an appointment with a technician to look at the damage and tell you to fix the crack or replace the windshield.
Cracks smaller than a dollar bill can be fixed for $ 50-​$ 75 (USAA usually pays for it so it’s free for the member). They offer mobile service where they drive out to your house but I like in-​store service and it only takes couple hours to replace a windshield. Walk to Big Bill’s NY Pizza for some lunch while you wait.

Great service and very fast! I got referred by my insurance company who set the appointment up for me. When I arrived they started working on my car right away and now it does not even look like I had a chip in the first place! Great work!

Loved this place. Rolled in for a new windshield that was covered by my insurance. Nice big waiting room with some drinks, mags, and a TV. The guy working on my windshield was an absolute champion, he came in once or twice to update me and I even walked out there with him so that he could show me some of the internal mechanics behind the process which was cool. He was a total down to earth regular dude and gave me his card which I lost, but I’m pretty sure it was either Tim, Sean, or Bryan, lol. I’ll try to update letter to get him the credit he deserves. The process took an hour plus a second hour to let the adhesive set. Only con is the fact that I never could have come here if it wasn’t covered by insurance. The tab would have run me almost $ 300 for just the windshield, and I know there are far cheaper places to get it done. But I was happy to have come nonetheless as I’m sure they set the industry standard in quality/​warranty, and if its what the insurance recommends then why not?

We just had James Amador from the Highlands Ranch office come out and fix a silver dollar size rock chip in our 2015 motorhome, only 3 weeks old.: (
He did a superior job and was incredibly nice and very professional!
Thank you very much Safelite and James!!!

First off, I called Safelite on a Sunday (not business hours), and I did, in fact, receive a call back within an hour to schedule my appointment. I was thrilled — thank you! I arrived to my appointment a few minutes early and was greeted immediately. On top of that, my car was done in less than thirty minutes. We all know how irritating and time consuming car maintenance can be, and I was so pleased with the expeditious and kind service, AND my car is fixed and fabulous! Thank you Safelite!

I have been unfortunate and I haven’t had the same experience as everyone else. I had an appointment for them to fix my windshield on Monday. The tech called and said he would be there shortly and then called back about ten minutes later and said he had to reschedule me. I wasn’t happy but went ahead and rescheduled for Wednesday afternoon. I got a call that day saying he’d be there at 3:45. 4:30 comes and he said 5. Five comes around and he said 5:15. He arrived at six in the evening to fix my window. I wasn’t going to reschedule again so I put my evening plans on hold. After being told it would take 45 minutes I go about my business. I get a call at 7:15 at night telling me that he broke my new windshield and that the shop was closed and couldn’t fix it tonight, but would be ok with doing it on Friday. (Mind you the window was totally shattered and the car was not safe to drive). After calling Safelite, I got an appointment the next «morning» to fix my windshield. At 10 am they said they’d be right there. They show up at 11:15 and tell me they’re taking my car to the shop and that it’d take THREE HOURS. In the meantime I’ve lost out on a days work (since I didn’t have a safe car to drive). Needless to say, I’m never using these people again. Very unprofessional and they couldn’t care less about anyone else’s valuable time.

Very impressed with the service. Just had my windshield replaced by Safelite. The job was finished in 20 minutes. They used the correct Jeep glass with the decals on it and even vacuumed inside. The tech was also friendly and explained what I should and should not do for the first 24 hours or so.

I just got a new windshield with them. Staff was super friendly and the waiting area was quiet and stocked with water, coffee and that sort of thing. They were great about going through my insurance for payment too. They even cleaned the rest of my windows and vacuumed out the car. I wouldn’t hesitate to have them fix my windshield again if it needs it (and given that this is Colorado, it probably will). My only recommendation would be for them to get wifi and a few power outlets for their waiting area so it’s more laptop friendly.

Replaced my daughter’s Toyota’s windshield and repaired some rust. Very nice and helpful people working there. It took a while to fix everything but, they did a wonderful job and the price was very reasonable.

So I was one of the unlucky individuals who had my passenger window broken and robbed. :(But luckily Safelite was able to make the experience a little better.
I called on Sunday evening, to get my passenger window and front window replaced. Lucky me, it wasn’t covered by my deductible. Now it is true that out of all the quotes I got safelite was the most expensive, but after having the work done, they were definitely worth it!
They were able to get me in the next day and they said they could replace them both in 2 hours! Yay that mean’t I didn’t have to stay in the waiting room all day! The only thing that the receptionist did wrong was he ordered the wrong window (it was an upgrade) and he asked for a credit card, even though I can pay at the center. Normally, I wouldn’t mind, but he asked me what happened and I had earlier told him that my wallet was stolen, so where would I get a credit card. Silly silly!
The work was spot on, and they vacuumed my car. Overall a solid job, but they still left shards of glass in my suv. And the waiting room wasn’t bad either.