Ooo La La Nails

My daughter and I waited an hour for mani’s. When we walked in with no appointment he said it would be just a minute. We were pretty patient but after an hour we realized we don’t have the same definition of a minute. Mani Pedis have priority over just manicures obviously. Note to owner — be honest with your customers — if it’s going to be an hour wait tell us — this is just not good customer service.

I am very disappointed in my recent experience here. I’ve lived in Highlands Ranch for many years and have loved coming here but this time we walked in and were told we would be helped in a minute. 45 minutes later a few women who had walked in behind us were being seated. Unfortunately we walked out and will not be going back. If they would have been honest about the time, they might still have our business.

Great little place. Can always walk in and have had some great deluxe pedicures here for $ 40. Color lasted for weeks in between. Massage and paraffin wax included with deluxe.

I’ve been coming here for about 5 years. Even when I lived in Chicago, I would visit Denver and come here. I’ve seen Lisa for about 3 years and I love her work.
I know there’s no perfect salon and we’ve all had some weird experience at every nail place, but I keep coming back here and having a great result. I get pedicures here regularly, shellac manicures and brow waxes. I’m super loyal to Lisa, but my mom has had great pedicures from other people who work there too.
It’s definitely the best place in Highlands Ranch, and it will be my spot as long as I live here.

I haven’t tried their nail services yet but I got a brow and lip wax here. Some places I end up getting scabs from the lip wax. Thank goodness that wasn’t the case here! Thao did a wonderful job all around. She was knowledgeable and very efficient. No pain and definite gain. So happy with less hair and no scabs on my face, making me very happy!

I just started coming here full time for my gel manicures. Everyone is always so friendly and knows clients by name. Theo (pronounced tao as in taos) is awesome. I usually call ahead to make sure Theo is there, but they do take walk-​ins and the wait never seems that bad.

I made an appointment for myself and my boyfriend (his first time) for «Regular“pedicures. I was also getting a full set. My pedicure finished first so I went over to the nail chair to begin my nails.
I turned around to see my boyfriends nail tech doing all of these different add ons to his «regular» pedicure. She had hot stones, paraffin wax, the whole deluxe package. She never asked him, she just did it after I left. He had no idea what I ordered for him, so he said nothing. When asked about it, she said she asked him, not true! Then the owner said he heard her ask him, which would be hard to hear because he was outside or in the back most of the time. She played my boyfriend, thinking I wouldn’t say anything. So they were basically calling my boyfriend a liar.
Also, if you make a later appointment and it gets to be 5:30 and they close at 6:00, they will start vacuuming and cleaning around you. This has happened to me twice now. I also told the manager that I come to the salon to relax, and don’t think that vacuuming while guests are still in the salon is very polite.
Also, I was trying to take my pedicure sandals off, and in doing so messed up one of my nails. My nail tech was very perturbed with me, and let me know it. I felt like a child who was being scolded. Except I’m 53, and she was at least half my age.
What was suppose to be a relaxing, fun evening turned out to be a very expensive, frustrating evening.
I will never go back, and will never recommend to anyone.

My friend and I just got mani/pedi’s ($ 35 each). Very good, staff was very nice and the price was good. Pedi was so relaxing. I will definitely be going back on a regular basis.

I stopped here on route back from Littleton. The place is very clean and the staff friendly. Good options for colors and reasonable prices are also perks. I appreciated the speed and offer of drink. The pedicure chairs are a little uncomfortable for those of us that don’t like massages, but nothing too bad. Also, the magazines were rather outdated. Otherwise though, great place!

My soon-​to-​be sister in law came here (by appointment) to get our nails done for my bachelorette party. At first, everyone seemed very nice and the place is cute and clean. We both went in to get full sets of pink and white done. The woman that my sis in law was paired with started covering her whole nail with the pink part-​no white. When my sis spoke up to say she wanted a pink and white, her nail tech rolled her eyes, put her elbow on the table, and scoffed. So my sister wanted to work with someone else; the owner came over to help her and she told him to just put polish over everything and be done with it. He asked her several times if she just wanted polish… I still don’t know how that is so hard to understand. Finally the third person that was helping her jumped in at the last minute to try and salvage the situation, painted her nails with a French tip. Still not what she wanted.
I had asked to get a set of pink and white as well. They asked me if I wanted colored tips so I said yes and picked out a color. When I left, they pulled the old «bait and switch» and charged me for a full set of gel nails, when I was under the impression I was getting a pink and white. The owner said it was because «the colored tips were the gel nails.»
I will NEVER go back! Go spend your money elsewhere! You can get a pretty decent manicure anywhere for $ 50!

The owner is super nice and knows all the regulars well. On the couple occasions that I have brought my daughter in (8), they were so sweet to her and went out of their way to make her feel special.

I have come in a few times now for a natural nail mani & pedi. Every time I have been thrilled with the level of detail and quality work they do. I have had multiple technicians and all have been stellar.
The salon is clean and attractive, the staff is friendly, and the services are great.
This has consistently been the best mani/​pedi I have gotten anywhere.

On a positive note, the guy when I walked in was very nice and the shop is clean and the chairs are comfortable. They also have many colors to choose from (more than my usual place).
My technician seemed very rushed. I had old polish left on my toes and nails that I had to ask to be taken off at the end. Overall, my nails and toes do not look good. It was also very expensive, especially since the massage lasted less than a minute. It was $ 55 for a shellac manicure and regular pedicure.

Before my horrible experience I went to ooo la la once before and it was just an average job but the nail tech seemed very nice and sweet. The second time I went in to get my gel nail rebase, the nail tech offered to trim my cuticles. I agreed and that was a MISTAKE!!! First she took a huge chunk out of my skin causing me to bleed for 10 min before I had to run my finger underwater in the salon! While all this was going on she kept handling the situation very unsanitary. Grabbing my bleeding finger with her bare hands and touching the tip of the Liquid Styptic on my bleeding finger. After washing my hands she dried them I noticed 2 of my other cuticles were bleeding. She told me they are just red because they are dry and she wouldn’t charge me extra for doing my cuticles! Ha. I left the salon very upset and ended up going back in to get my money back. I do appreciate them giving my money back but the bottom line is this place is NOT SANITARY!

I walked in on a Sunday for a much needed pedi and eyebrow waxing. It was busy. Every tech was with a client. I thought for sure it was going to be a long wait but to my surprise I was called in no time. Less than 10 minutes.
Water for the pedicure was the perfect temperature. Spa chairs were super comfortable.
Tai did my pedicure and was a doll and fast. She asked once if I wanted the deluxe pedicure and when I said just the regular she carried on and didn’t upsell me on anything else. Pedi was done fast and she did a great job.
Since I have been away from home for 4 weeks my poor eyebrows were a furry mess. After my pedi Tai did my eyebrows as well and I didn’t even shed a tear. My brows are perfect and I’m bummed Tai is all the way out in Denver.
I noticed that there is a strong regular client base and the staff acknowledged each of them by name which impressed me.
The space is cute with it’s orange and hot pink colors. 6 pedicure spa chairs and 7 manicure stations. A few more chairs would be nice in the waiting area but there was a great magazine spread to choose from.
The salon was very clean and as soon as Tai was done with my pedicure she washed and sanitized the tools used.
A HUGE plus for using a salt scrub (without an additional charge) and warm lotion.
Price for a pedi and eyebrow waxing was $ 35. If I lived in this area this would totally be my nail shop.

The best pedicure I’ve ever had in 40 years. Place was clean, people were nice. I’d take all my friends there again and again.

I have been coming here for years… so why the bad review?
One of the best ways to truly get to know a place, their customer service and the quality of their work is to go when it is busy. I took my mom here for mother’s day and the place was a zoo. Forget that we had a reservation, we had to wait an additional 30 minutes anyway.
What was once an attentive and clean salon is now a dirty hole in the wall. The décor is still cute, but if you look closely you’ll find the following:
— broken chairs that do not heat up the water so the staff has to dump boiling water into the tub
— soap scum and other nasty stuff that I don’t want to know what it is at the bottom of the tub that your feet sit in
— Dirty and stained chairs that are held together by duct tape
— Hair all over the floor that you have to walk across in bare feet if you’re getting a pedicure
I went back to give them another try since I really have been a fan of the place for years, but it just keeps getting worse. This time, for a manicure, on a seemingly slower Monday. She didn’t remove all the nail polish and my nails were unevenly filed. All seems a bit petty, except I was there for a manicure! To top it all off, the gal doing my nails kept taking calls or texts on her cell during my appointment.
Needless to say, I will not be back to Ooo La La Nails again.