Mattress Firm Highlands Ranch

Oh boy. Where to start. I’ll give mattress firm in general and overall three star, but if I were just rating mattress firm at this location, Id give it negative stars if I could. We purchased a box spring from another location (south glen: university and arapahoe), had it on hold until our move. It was accidentally sent out on another trip, so we were asked to pick up at a different location. No big deal… New location was closer anyways. So we go to this mattress firm and they are lights out, doors locked at 7:30pm. (They close at 8 p. m) We give a call saying we are waiting outside and all we need to do is pick up our box spring. Guy on the phone says he’ll be right there in a minute. 10 minutes later, we are still standing outside in the cold. I call again and am rudely yelled at:” give me a minute! I’m in the bathroom!” There is another highlands ranch less than a mile away… Why didn’t he call one of the two workers there to come over if he was going to close the store. You don’t close a store! You had a half hour left. A note on the door, contact another person… And plain and simple, if someone calls and you say you’ll be right there… Be right there!!! Completely unacceptable and despicable customer service. When we finally get in, he just goes on and on excuse after excuse delaying getting us our box spring. It has even already been paid for. I spoke with management and another store about the situation and they were fabulous. This is where we bought all of our mattresses/​bed sets, and to be such a loyal customer just to be treated this poorly is sad. If you are going to mattress firm, drive to the university and Arapahoe south glen location. They know good customer service.

Ace was very knowledgable, and helpful. He helped us find the perfect mattress to suit our needs. The delivery was on time, and everything was correct. The mattress is AMAZING! Best nights sleep I’ve ever had.

Went in looking for a mattress that both my fiancé and I would be happy with. Ace the manager was great, very patient and took time to help us find the right mattress. He was very informative and wouldn’t let us choose a mattress we both weren’t happy with and I appreciate that. Our mattress was delivered on time and is absolutely amazing. We will defiantly be back.

Wonderful store, excellent service. Super helpful! Ace, the store manager is a rock star! Listened to all of our needs and set us up accordingly. Thanks!

I wish I had come across this consumer rating site BEFORE we forked over $ 1600 to this scam company.
We bought a $ 1200 top of the line Simmons (along with the pushy salesman’s «great deal» foam pillow and mattress cover adding up to almost $ 300 plus tax and delivery above that), confident in the knowledge there was a 100 day guarantee and then the normal warranty after that. Well, just like almost all the dozens of reviews on the above site, it started sagging significantly about a month after that magic 100 days. After contacting the salesperson he pointed us to the corporate website and the warranty «process» that needed to be followed.
Ask yourself if a company that charges a fee to have an inspector come out for a product meant to last 10 years going bad after a couple of months (again, the universal reason for all the bad reviews on the above consumer site) is really standing behind the product. I guess the inspection fee PLUS trip charge for the inspector is another revenue stream, given how many hundreds of people have to go through this.
We are not even going to bother with this absurd warranty process after reading of the horror stories, and are sadly writing off this expensive mistake. We absolutely cannot trust a company that will simply replace (for MORE of a fee, over and above the inspection fee insult) one bad mattress with probably a used reconditioned one on top of it. And if your second mattress also fails? Too bad. Two strikes and you are out completely.
Shame on Mattress Firm. Now we know. You all have been warned.

I recently purchased a mattress at this location. I had been looking online and at a few other stores with similar mattresses. Their sales associate, Jay Ashburn took the time to understand my needs. I found him to be extremely knowledgeable and helpful in choosing the right matress. I am very pleased with the choice I made. It was a positive buying experience and I look forward to working with Jay in the future.

This is a great company and store to buy a mattress from! Very helpful and knowledgeable! See James Smith and he’ll get you into the best possible bed to fit your needs! I’ve always wanted a memory foam mattress but didn’t know all of the differences, he took the time to explain them to me and was very patient with me as I laid in each bed to find the one I liked! I recommend going to this store first before you visit anywhere else!

Jack Eisman helped my wife and I make a great choice! Jack showed us everything from the most expensive fancy bed they have to the bargain buy and the whole time his only concern was making sure we made a good choice… As he warned it takes a few days to get used to a new mattress but now that we have adjusted we are sleeping better than ever!

This was the best experience I have had shopping for mattresses. Hands down! Just stopped into this place on my way to yoga because I will be buying my own place in the area and will be needing a new one. The manager James was very helpful and extremely knowledgable. Unlike other mattress stores I’ve been to, James made me feel comfortable and relaxed while even offering a bottle of water to take to my yoga class!
When I close on my new home, I am definitely coming back to purchase a new temperpedic from this store! This store is highly recommended in my book.