Larry H. Miller Nissan Highlands Ranch

Avoid Larry Miller Nissan at all costs!!! I wish Unilocal provided a «minus star» rating because that is what Larry Miller Nissan deserves. I took my daughter in to purchase a new Nissan Murano. We had a deal agreed upon with the salesman, filled out all the paperwork, took the tags off our trade-​in, the new Murano was in being prepped and we were escorted into finance manager’s office to pay for the vehicle. That’s when we got the «bait and switch»! The finance manager presented us with a document that only listed the amount due. This got my «antenna» up as I was expecting a detailed sales invoice detailing the sales price, trade in value, sales tax, registration, and net amount owed. When I asked for detailed recap, the finance manager flipped his computer screen around to reveal a screen filled with numbers a Philadelphia lawyer couldn’t figure out. After asking some questions, I determined the «deal» included $ 562 that was over and above what the salesman and I agreed to. Needless to say, I was upset and told them to give us back the keys and title to our trade in and to please put the tags back on our trade in. Besides the «bait and switch», I was more upset that I had wasted over 3 hours of my time. Having purchased a «few» new cars in my life, this has to be the worst experience ever. I am happy to report we are at Tynan’s Nissan in Aurora, CO to take delivery of her new Murano. If you are interested on how to purchase a new Murano with a reputable dealer (Tynan’s Nissan, Aurora, CO), please read my Unilocal review on this establishment — they are the best!

Came to this dealership and was helped by Jared Silberberg, the sales consultant. I came to see how much he would purchase my BMW for and offered $ 8000. I counter-​offered to see if he could do $ 9000 and use it towards a new Nissan (instead of me taking the money). Jarred agreed to the offer and stated he could definitely work that out.
I picked out a new Nissan to the specifications I wanted. The MSRP of the Nissan I chose was $ 42,000 at the dealership. I checked online and the MSRP for the same Nissan with the same VIN was significantly lower at $ 36,000(This «online price» was significantly lower because they were trying to move all of their old 2015 inventory off their lot). Throughout the whole process of purchasing, Jared neglected to note that the Nissan was selling for that amount online, and instead he tried to sell me the Nissan for $ 42,000, instead of the online price. I stated the difference between prices and Jarred told me that when I finalize the papers with another worker named Kirk (can’t remember the last name) the finance manager, that the MSRP price would be corrected. I met with Kirk and he handed me some papers to sign. I saw on one of the papers that the MSRP of the new Nissan I chose was still quoted at $ 42 000 and not corrected to the online price of $ 36 000. I also saw that my BMW was only being purchased for $ 8000 and not the $ 9000 that Jared previously agreed to. After haggling, They were finally able to lower the MSRP of the Nissan to the online price of $ 36,000 with some extra due to some rebates I was not qualified for (I fully understand which ones). But they never did honor the agreement of purchasing my BMW at $ 9000 instead of $ 8000, even if Jared did say they would at the beginning of this whole process. I still bought the car but was not happy about how Jared lied about taking my car in for $ 9000.
During this process I noticed a significant door ding on the front left driver fender. Jared assured that they would fix it for us. At this point I had already lost most of my trust with him but figured he was a man of his word. When we got to the paperwork where it states «anything we promise to be worked on the vehicle before purchase will be added on» he left it blank. I asked why wasn’t the door ding on this sheet and he kept assuring me that he would get it done but was not needed to be added on this paper. He stated stuff like tint, clear bra, and accessories, were only needed to be written. Once we got to Kirk I asked him if this were true and he assured me that in fact we NEEDED to record the door ding so that they could cover it. So I ended up having a new copy of that paper with the specific ding being fixed written on it.
Jared also never informed Kirk of these changes to the MSRP price as well, so that was aggravating to know Kirk had no idea of what was going on when I tried to explain things. Kirk was also very edgy and seemed «offended» when we brought up the online price of the the Nissan. This whole purchase could’ve been a lot smoother if Jared had been completely honest and fulfilled our requests.
When I got to the contractual signing I noticed that Larry Miller Nissan automatically charges you $ 179 for the Nissan Murano All weather mats. When I was given my full papers and keys for the vehicle, I noticed the mats weren’t in there, so I had to request for them or I never would’ve received them. Another thing about this transaction that felt rushed and neglected was to ensure I had all of our equipment we paid for. So PLEASE if you’re buying a Murano, make sure you have your mats if charged for them.

So where do I start! I can not even explain how much Larry Miller Nissan has completely taken advantage of my husband and I. Between the sneaky sales team and management to the unprofessional service department. As stated in other reviews they are super nice and everything under the sun until you sign papers. We bought a vehicle from them about a 1 year ago and have had nothing but problems with it. To start with the charging system kept going out and we took the vehicle into service 4 times until they actually took it to Chevy to get it diagnosed and supposedly fixed by Chevy. And even to this day we still have the gauges go in and out or they don’t work at all. Constant brake issues. We took the rear brakes to get fixed back in a few months ago and now we’re being told the brakes were installed incorrectly. Their service team is just wanting to throw parts at it because they don’t have technicians compitant enough to even fix them correctly the first time. All out of our pocket of coarse. We went back to see what we can do to get out of the vehicle right after we bought it and recently. They told us there was nothing that they could do other than to take it back on trade and give us pretty much nothing for it. They say that they will do whatever it takes to get us into a better running vehicle but yet they still LIE and when I complain and want to speak to a manager. They send out a sales person posing as a manager. The deceit is unbelievable. I cannot believe how this business stays so strong when all they do is rob people of their money just to sell a car. I highly recommend you do not buy into their schemes because I promise you will end up in the gutter right where everyone else is!

Bought a brand new Nissan Altima. I never honked the horn on the test drive. about a week later I needed to honk the horn and it didn’t work. I took it back to the dealer thinking they would just fix it under warranty but they did not. instead they told me that mice had chewed through the wire Harness and they would have to re-​wire it and the repair would not be cover under warranty and a cost to me of over $ 500 I thought this was bs and took the car to another repair shop. they told me the horn was bad I knew it had two horns so I asked «both horns are bad?» They then looked at me with ?‘s in there eyes so I left there as well. went home and took it apart myself and found nothing wrong with the wires or the horns the manufacturer had installed it with packing Greece blocking the ground connection to the frame of the car and this is why the horn did not work. I simply cleaned the grease off and the horns worked great I will not do business with this Nissan or any Nissan again until I receive a check for $ 500 the same price they gave me to fix a problem that was and should have been covered under warranty. I am very upset that they tried to scam me out of 500
They responded below with a number to contact them but it’s a non working number lol seems like they have no intent on solving an on going issue

I also left a review on other sources and if this issue gets fixed, I’ll be happy to change my rating. My husband and I bought a 2016 Nissan Juke. We loved our first 2013 Juke we bought from Tynans so much we were first just looking to refinance it while it was being serviced (just fluid changes and filters etc)… We bought our first Juke brand new at asking price. Tynans didn’t charge us hidden fees either, but Larry Miller Nissan sure nickel and dimed us. As we were discussing about refinancing our 2013 Juke, the salesman Jared never did bring up any option for us to STAY in our 2013 Juke. We never missed a payment or anything with that car btw… So instead, he talks to us about getting a newer Juke… We looked at a 2015 and a 2016… The 2015 was not the model we wanted so we discussed options for the 2016. We made it very clear of our budget but as time went by, they kept raising the monthly price on us. We weren’t happy and they clearly saw this so offered to cover our negative trade value, cover oil changes for 2 yrs, along with a 75k 6yr warranty. I then asked about what my husband was paying on interest before in our 2013 Juke as the GM Financial site didn’t show this. They said it was 21%. Shocked it was that high, along with them adding the previous discounts in, we agreed to buy the 2016 Juke. While we were talking to Kurt, who I assume is the financial guy, he was not very friendly and even poked fun at my hearing impairment, and asking the sales guy Jared to help move our old stuff from our 2013 into our 2016 as he’d hate for me to «break a nail»… ARE YOU KIDDING ME?! So at that point, I felt extremely uncomfortable and just wanted to get out… After signing, and going home, we kept wondering why we were paying more with a 12. xx% vs (as they claimed) 21% rate from our previous loan… Come to find out, it was 18. xx% NOT 21%! So that’s ANOTHER LIE! We so far love our 2016 Juke but never once did they show us the itemized bill where they sneakingly tack on hidden fees, and OUTRIGHT LIED to us, just to make a sale! The whole point in us looking to refinance our previous Juke was to SAVE MONEY but instead, we are paying $ 150 more A MONTH and are now paying for stuff they were going to cover! I’m so frusterated and hurt over this experience! $ 806 a month for a 2016 Juke SL that had a sticker price of $ 28k! Interest rate of 12. xx%… Now that will give you a good idea just how much hidden fees they charged us! If they want to make things right, I’ll be happy to discuss this! We bought our 2016 Juke Feb 13^th 2016. We love the car, but we were lied to, and I was discriminated against for being a female with a disability… WHICH IS ILLEGAL! I hope this review helps anyone else, and I cannot stress enough to stay clear from them. If my review is still up like this, unedited, then that means they never made it right! We plan to go in soon to discuss this as well, and again, if they fix this, I will happily change my review… but if they don’t, I will keep it unedited and will continue to spread the word along with contacting Nissan HQ, and my district attorney. So I truly hope they make this right!

The service department is so poor they eliminated an extremely positive buying experience. I would not go back, solely due to the severe lack of customer service and competency of the service dept.

I came here to look at buying a new car, and will never ever go back. I’m not broke, I’ve bought cars before, and I know how the process should go. They were rude to me, put me down, and were just plain insulting.
They told me that the car I wanted (that I ended up getting at Autonation for even less than my target price) was «too much car for me». Didn’t offer me any financing other than Nissan’s and didn’t even try to honor my USAA membership. Terrible experience, stay away. Autonation Nissan on the other hand, is excellent.

This is my fifth visit and fourth review of this company (I hope that speaks for itself) and again I was very disappointed and frustrated with the service here. I came in to get a key replaced (I usually go to Larry Miller Dodge since they have yet to give me reason to complain but since I purchased my key warranty here and they have the remote on hand I didn’t have much choice.) So I dropped off my car on Saturday to get a new remote fob for my car and to have an EXISTING key reprogrammed. The individual who helped me handed me off to another guy and I heard him clearly state I needed a new fob and to have my key reprogrammed. I left after they told me it could take a couple hours. The first guy said he would have it done today. I get a call a couple hours later and the service guy told me since the key warranty company was closed that he could not replace the fob. I had my key replaced here before on a Saturday and they did it knowing the company was closed. He then lied and stated that they used to be open on Saturdays that’s why I was able to do it last time. I knew that was a lie because I was aware they were closed on Saturdays from my last key service. So I decide to leave it there all weekend. Once the car was done I went in after the service center was closed to pick the car up just to find they made another key (so now I have three keys and two fobs) and charged the insurance company for the new key I did not ask for. They did not care to ask me if I needed another key. They knew there were two keys already but for some reason decided to make a third and charged my insurance company for it. My contract states I am only given a 400 dollar allowance for keys and they charged them 320 or so. I already put in a claim for 110 (had to get my car towed to a different dealer to get a new key since I lost a set and it cost me 110 out of pocket since I didn’t have a claim yet) so now the insurance company is saying they wont reimburse me for the key I paid for since Larry miller decided they needed to make a key without authorization. I called them to get them to refund the key just to learn the managers on vacation and I will have to call back Monday. They call me back Friday and tell me they cant do anything for me since I didn’t buy the one key I gave them there at Larry miller. They wanted me to EAT the 110 dollars I paid for my key for THERE mistake of making a new key. What kind of company does that??? Luckily I called the insurance company again and they were much more reasonable and still reimbursed me for it since the check was already mailed. Either way I cant see how a customer can get charged for a service mistake. SUCH POOR SERVICE AGAIN. I will keep reviewing any bad experiences I have here to keep others form making the mistake to come here.

My experience with Larry H. Miller Nissan was not great. Mark our sales rep was so nice; however, the sales manager complete ass. He flat out said I’m sorry I can’t help you I’m already losing money you’ll have to leave and go some where else. After 3 hours of time wasted we left. We drove to Autonation Nissian, we bought a brand new car for less than what they were selling a year older model with 15,000 miles more!!! Larry H does not service their customers or value them in anyway. Go to Autonation Nissian and ask for Fred looking for new or used car he will give you best deal ever.

Is there a review for less than one star? Because the Larry Miller Nissan Service Department and the robotic, scammy, sketchy liars that work there most certainly deserve it.
My background, mid-​20s, no car knowledge, mostly. I trust that the service dept can provide an oil change without lying to me about other shit that I’m not even asking about,. .. . my car is at 16,000 and just within moments of opening the hood, the serviceman says «oh yeah, oh yeah, wow, look at that DARK brake fluid.» Then he starts spouting out pseudo-​scientific shit about moisture and color. For my brake fluid he wanted $ 129.99-$ 139.99 for BRAKE FLUID! And then for my cabin filter which the part is around $ 8 and the project takes less than 15 minutes, he wanted $ 60.
I get the oil change and hold off on the other recommended services. I get home and youtubed /​googled /​called friends who were mechanics and they ALL say I’m being scammed, and that he (the service man) is just trying to scare me. Brake fluid at 15,000 miles, are you an idiot?! I just feel bad for other people shopping here that may not have as much time as me to research and give a damn.. .
I was quoted around 1,000 for four new tires and I was quoted $ 300 to tint my windows. This was all at Larry Miller. The average, quality tinting job is $ 20−40/per window. If I did all 6 or 7 of my windows, I could get my car done for $ 120 – 170 at mostly anywhere else I called. .. . quality shops all over the city and surrounding areas.
And $ 1,000 for tires? Are you insane? I’m not a racer. .. .
I just am so SAD that these people exist and can go home to their families =(I’m sort of convinced that they are all programmed, robots who still manage to do a shitty job and lie to quality, hardworking people who come in and pay out of pocket for their repairs with no credit card, etc.
Come on!
Oh, and I’ve attached a picture of the Qtip I tested my brake fluid with upon arriving back home and doing half of the services, myself. Go me!
And as you notice, the color is amber. .. as it should be! Stop lying to people what the hell?!

I had a great experience and would definitely visit them again for any of my car purchasing or service needs. Don’t know about the other reviewers experiences, but I loved it! Nice, quick, painless and same day!
I called them after reviewing a recall notice on a part inside my car. This is the closest dealership to my home and even though the reviews looked bad I gave it a shot and I’m so glad I did.
I called for an appointment and the woman on the phone was friendly and helpful. When we arrived at the dealership we were greeted and directed to the right location. The drop off process was seamless and quick. I got a call a few hours later and picking up was just as seamless. The tech that I dropped my car off with was the person who greeted me upon my return. He handled my car from start to finish. While my tech was gathering my paperwork I was asked by 2 other staff members if I was being helped. Everyone was so friendly and helpful, I felt like a valued customer.

Still pissed even to this day. I cannot wait to trade in this car. And apparently the GM Roman had plenty of time to check and respond to Unilocal reviews, but can’t return not one of my phone calls for the past 2 years. Unbelievable!

Horrible customer service. Tom the supposed manager says anything possible to get you to the location but never shows his face. Instead he sends out someone to do his dirty work. They low ball you on your trades and ask you to pay high down payments because of «negative equity». Do not waste your time.

Read previous reviews and it was kind of scary, but my experience was AWESOME! We were impressed with the Dealership – very organized, clean and comfortable. For such a snowy day, the place was packed with potential buyers.
From the time my daughter and I walked in, to the vehicle purchase process, and the end when she drove off with her new car, it was a great experience!
We were greeted by Amanda, who took us right to the very comfortable waiting area where we had coffee and popcorn. We were then introduced to Lisa, our Sales Representative. She was very professional, knowledgeable and friendly.
We test drove the car Calina was interested in and she was very pleased. Lisa then went ahead with the credit approval process and we talked to Jeff, the Financial Manager, and he was very thorough in explaining the purchase process. They were also able to add on some features and a maintenance package.
At no time did we feel we were being rushed into making a purchase.
Once my daughter agreed on the purchase, we saw Nick, who completed all the required forms. He really knows his stuff and was very professional and thorough.
Afterwards, Lisa gave us a tour of the Service Department and explained the process of bringing in the car in the future.
They also let us know to call them at any time if we need assistance.
Calina is really happy with her purchase, the professional and friendly way we were treated by every staff member we encountered and the deal she got from this dealership.
They also have a $ 100 Referral Program and Discounts for Recent College Graduates (within two years). They are also part of the
Program and free Wi-​Fi.

I purchased a «NEW» Nissan Altima Coupe in September of 2012. It was my first time buying a new car, and was really excited. This was not the car I came to the dealership to look at, but was thrilled once I drove it.
After test driving the car, I mentioned that I would prefer one in a dark grey or silver, but I was told by AJ the salesman that this was the only once I qualified for. That put up a red flag, but I continued on, as I was in love with this car. I realized why later.
When the finance part of the interaction started, I told them that I had a very specific dollar amount that I did not want to go over each month (I know, biggest mistake to make when buying a car). After running my credit, evaluating my trade in (which was almost $ 7,000.00 less than blue book), I was given a number. This number was $ 300.00 more than I mentioned I was comfortable spending each month. Long story short, I financed the car, with a great interest rate, but still paying more than I would have liked. This is the good part of my review.
Fast forward 2 years later. I come out to my car, and notice that someone had hit my back bumper overnight. The bumper cover is cracked, so I immediately take the car to my mechanic (who also does a lot of body work). he asks me when was the first accident I had with my car. I was confused, and told him this is the first time I have had any collision with this car. he then point out to me that my bumper cover is connected using bondo and a wood screw! I was floored! I know for a FACT that bumper covers are not installed using bondo and wood screws. I checked all of my paperwork, verifying that I purchased a «NEW» car. Now the more research I do, I find out it is illegal to not disclose any accidents on new cars, let alone sell it as new. I then proceeded to email the dealership from their webpage, and have yet to hear a response. All I want is to know how Larry H Miller Nissan is going to rectify this. I guess I will have to make a trip to the dealership to finally get some sort of an answer…

I had an unfortunate experience at Larry H. Miller a few weeks ago. Here is my story:
I received a letter claiming a certain price for a car and a certain price for a trade-​in on my already-​owned vehicle. I went in with the letter, and the price and the trade-​in price on my car were, in short, a phony. I didn’t ‘qualify’ for the rebates and the price claimed on the letter, and the trade-​in price on my car was knocked down several hundred dollars based off the price mentioned in the letter. But that was far from the extent of the negative experience.
I told the salesman I was working with — I believe his name was Todd — that if the monthly price was under a certain amount that I would «strongly consider it». Todd came back and asked me to immediately sign a commitment if he could get me that price. I told him that I wouldn’t sign, but it would likely happen.
Todd’s response? «So, I’m just going up there for the fun of it?» It was rude, condescending and unprofessional.
Then, Todd came back with a far steeper price — not the one I was looking for. A different person came out with the other guy, and they spent 45 minutes trying to convince me to lease a car, when I specifically stated at the beginning, middle and afterwards that I didn’t want to do that.
I enjoyed a positive car buying experience a few years ago, and I have worked with at least five car dealerships in the past. This is my first and hopefully last negative review and experience.
I would not recommend doing business here. In my unfortunate experience, the dealership was dishonest, overly pushy and did not pay attention to my wants and needs.

STAY AWAY! Don’t say I didn’t warn you these people will eat your soul for dinner!
Larry Miller Nissan same as prestige financing same as lancar insurance. I’m so serious these people are cannibals they don’t care about anything except squeezing every last penny out of you. If you don’t believe me please go look these companies up & read the reviews… they’ve literally harassed & terrorized tons of people… Their practices are illegal & un-​ethical! Don’t say I didn’t warn you

My wife contacted Larry Miller dealership (Tom Daniel salesperson). During the phone conversation, Tom confirmed that her numbers for a Nissan Rogue were doable. It was just a lie for us to come to them in person. Once they ran her excellent credit, we are told that the Rogue’s finance is more than double of what she was told on the phone. We said thanks and left the place. We leased our Nissan car from Autonation Arapahoe… much better service.

Where to begin, oh yeah, sales guy Tyler was really cool until I got handed off to financing and then the Larry H. Miller Nissan lies began.
Did you know that dealerships get kickback points from banks for upselling you a higher priced loan and interest rate? Neither did I until the finance guy at this dealership proved it.
Beware!!!
Get your own financing or avoid this place.
—
Hi GM Todd, no need for a call, I choose to make my purchases from ethical professionals and since that’s clearly not the case at Larry H. Miller Nissan, there’s no need for us to work on establishing any further sales relationship.
Just for clarity, is it you who trained your finance department to offer a 100% confirmed and signed loan agreement (their words not mine), only to call customers a day later to invite them back to the dealership for a wonderful free gift, and instead tell them that their deal was not confirmed, and that they need to accept a new contract with a higher rate or be charged a rental fee for the new car they just took home?
I’m sure Unilocal users would find it useful to hear how threats and intimidation are part of the unique Miller Nissan sales process.
Oh and how the free gift I was offered was the reminder that unscrupulous car dealerships are still alive and well in the Denver metro! Thanks for the memories.
Hey Unilocaler’s, Go hit McDonald Hyundai if you need a new car — they treated me like royalty there and I got an amazing deal with complete transparency of all the bank deals that came in for me. No kickbacks or upselling of rates there — I chose the offer. That’s something Miller Nissan would never do!

I didn’t purchase my Nissan here, but when I was told by my regular dealership that my 6 month old vehicle needed new tires, I contacted Larry Miller to get some insight on whether or not I was being conned. Apparently, my regular dealership put low mileage performance tires on my turbo Juke; it wasn’t anything unusual, but given the mileage I put on my car annually, I was disappointed that I wasn’t made aware of the type of tires the car came with.
Larry Miller promised a great experience, including the use of a car so I could leave while the new tires were installed. I drove 20 minutes out of my way, hoping to finally find a dealership that would treat me like a client. Sadly, that’s not the experience I found.
The service liaison I’d talked with didn’t remember me or anything we’d discussed during both phone conversations. I was asked if I had picked out the tires I wanted although he had been the one to order the tires prior to the appointment. I asked about the loaner car and was told I could be shuttled. I inquired whether some cosmetic damage to my car could be looked at and he said he’d have the body shop look at it after the tires were done.
They couldn’t locate their shuttle driver but someone from the dealership drove me to the bookstore, which I appreciated. After over two hours I called to be picked up and for an update on my car. I was told it cold be up to an hour before my car was done and that the shuttle driver was out but would call to pick me up.
Well, I wound up walking back to the dealership (arriving 40 minutes after I’d called). Shortly after I arrived I received a call that my car was finished. I never received a call from the shuttle service and received a bland apology when I notified the liaison of this. Oh, and surprise, he never had the body shop look at my car.
I won’t be returning to this dealership and really can’t recommend it based on my experience. They try to sell a great experience on the phone and fail at the delivery in person. At this point I’m content to conveniently forget about Larry Miller, just as they conveniently forgot the meaning of good customer service.