Kaiser Permanente Ridgeline Behavioral Health Center

I have currently been on hold for over an hour trying to get a hold of any human at behavioral health… behavioral health… a place that stressed people go… this is extremely insulting having a company care so little about their customers.
Previously I was forwarded to behavioral health on Tuesday, left a very detailed message, repeated my name and number multiple times… NEVER received a call back.
An absolute joke, switching to another provider immediately.

Did not care for my first therapist. Found her condescending, judgmental and leaping to conclusions. Part of this I attribute to Kaiser’s truly awful mental health system where, if you are lucky, you can be seen once a month. The therapist probably didn’t really have the time to effectively listen to my concerns as this seems to be mental health «lite» to say the least. Might be O.k. if you had some relatively mild problem to deal with. I guess you would have to be suicidal to rate another visit with any urgency. My child was murdered and I couldn’t even get anyone to take me half seriously. Good luck if you want to change therapists too. I was told over the phone that I would hear from someone in 48 hrs. or less. Never did. Truly abysmal.

Was on hold with them for 30 minutes and the first available appointment they had was 22 days from now.

I wish I could give less than one ster.
My first visit was ok. I wasn’t impressed, but I did get an appointment to discuss medicine I was taking. Then I needed additional help after the death of a family member. My anxiety was overwhelming. The first available appointment was 6 weeks later — which I was told after eight attempts to reach someone to make an appointment. The call center is apparently overwhelmed and under-​staffed. It took an hour and 15 minutes to speak to the nurse my doctor wanted me to speak to (after explaining about the death of a family member to five other people — and emailing the information to my doctor). And then my phone call was disconnected. They tried to call me back and I missed the call (I was on hold trying to reach them again). Their voice mail message: «I wish you would have answered. Now you have to call back and start all over again.»
That’s not patient «care» — that’s a system that doesn’t care about patients.
If you’re healthy and don’t need anything, Kaiser is a great system. Otherwise, run as fast as you can.

Only one visit so far, but from what I’ve seen, this facility is as friendly as efficient as the other Kaiser Permanente offices I’ve visited thus far. So glad to have such a great network of passionate health care providers at my disposal.

Kaiser is excellent about preventative care and promoting good health. That includes mental health. I recently started therapy for the first time and I have to say that I wish I had done so sooner. I’ve had a few moments in my life where events and circumstances get so overwhelming that depression creeps in. I’ve been on meds before, but the combination of meds and therapy is definitely preferable. In fact I’m hoping to get off meds again, quicker than I ever have before.
My therapist is great! There were times in the first two sessions when I wasn’t sure I liked her, but I’ve figured out that was because she was confronting me with something I didn’t want to see or deal with. It was an uncomfortable feeling, but something I needed to face. She has been very supportive and has pushed me to continue to make positive changes and improve my quality of life. She’s good about asking questions and getting me to think about things without projecting any judgment. She’s even responsive to email if there is something going on that I want to discuss before my next appointment.
The location is very convenient for me, which is a huge bonus. And, it’s a much larger facility than I would have imagined. There are a number of different mental health professionals working here. Before I got started, I had an intake appointment at my regular medical Kaiser location. The person doing the intake got some basic information from me and recommended my therapist as a potential good match. They do encourage you though to ask for a new therapist if you don’t feel it’s a good match after a couple of sessions. I appreciate that. So far, from what I’ve experienced Kaiser is doing mental health care right.