Hand & Stone Massage and Facial Spa

Hand and Stone is a membership club, and it’s about 49 – 59 for once a month 50 min massage. I have not had a bad massage in the many times I have been here. It is very easy to schedule, and sometimes they take walk ins if they have an opening. If you miss a massage, you can double up! They also have facials that are wonderful! I think they are very welcoming, and they have a la carter extras like foot massages and wraps, peppermint scalp massage and aromatherapy. I recommend them highly! If you are looking for hot tubs and saunas, they do not have those.

I have been going here for almost a year now. I love the atmosphere, and everyone is very friendly. It’s clean and relaxing. I see Natasha for my facials because she is so knowledgeable and fun, and really makes the whole experience worth it! Her scalp massages are incredible! Thanks Natasha!

My massage was good, but I paid with a $ 200 spa360 card and the cashed it out and issued me a card for their business for the balance of $ 110. That card was mine to seen how I wanted and now I have to spend the rest there. I feel like I’m trapped and they have taken my money.

Today was my first time here for a massage and I left relaxed and very impressed. The receptionist were so professional and friendly. My massage was amazing! I went to Susan, she works magic! I’ll definitely be back :)

After having such an amazing experience the first time I went, I now am so disappointed to say that I am angry. I had an appointment this past Saturday to get a massage I so badly needed. How disappointed was I when I went to the doctor saturday morning and found out I was sick with tonsillitis, a sinus infection, and had a fever of 101.7. I had my boyfriend call as soon as I found out, only to have him told I had to pay $ 25 dollars since I was canceling within 24 hours of my appointment. I then call on Sunday to discuss this with the manager, (who by the way told me I sounded awful, but was excited to let me know about her upcoming marriage) to be told that the computers were down, and she would call me back as soon as they were back up. Yeah. That never happened. I am so sorry I cannot plan my sicknesses 24 hours ahead of time. I could have come in and infected the entire place. would that have been better?

Give you an idea of their level of customer service here’s a story: they called me the day of my service to let me know that the parking lot was being repaved and gave me directions on how to avoid confusion and delay.
I received deep tissue massage from a therapist named Chris and they are some of the best massages I’ve ever had

Worst massage I have ever received. I checked Medium for pressure when I filled out the form. Susan (the therapist) didn’t put any pressure on me at all. It was like she just put oil on my body. I added Scalp massage and oh boy it was like a 2 minute of nothing. Awful awful!!! What a waste! My husband came out before me and already paid for my session with tip. I wouldn’t have paid for it!

Guys I’m sorry but that was the worst thing I’ve ever had in my life. I kid you not, the individual put their hands on my back at a specific place and didn’t move them for 15 minutes, and claimed that they were transferring energy from the sky into my back and that I should be incredibly relaxed… all while not moving their hands at all and no pressure applied. Wow, what a joke. See ya never. Don’t waste your money Unilocalers.

I have been a member of hands and stone for a couple of years now and I love it! But my 5 stars goes to Sarah, if you need a facial only see Sarah she is the best, gentle, relaxing and knowledgeable about skin care my skin has never looked better. Even when i have a migraine Sarah’s facials help with the pain I will never regret becoming a member and always look forward to my monthly appointment. Thank you Sarah for taking such good care of me and thank you all the staff at hand and stone for always being so friendly and helpful

I came to this spa in search of a new massage therapist, where I wouldn’t be badgered into signing up for a membership and still pay an affordable rate. I was wildly mistaken about hand and stone.
For my first visit, I decided to get a facial in order to try out their services, which would in turn help me gauge whether or not I wanted a massage. The front desk attendant was nice enough, but very new and inexperienced. Whoever trained her did not do a good job.
First of all, she forgot to give my facial esthetician part of my paperwork, so I didn’t receive all the services I wanted. Then when I was ready to check out, I opted to book a massage and had the unique pleasure of her trying to goad me into buying a membership. I had to say no three times for her to finally give up and just take my payment. I was willing to pay the outlandish price of the massage at first, but now, forget about it.
Overall, hand and stone spa does bring with it a relaxing atmosphere, and the facial and massage therapists seem to know their craft. However, dealing with the front desk staff was anything but relaxing and not worth another visit. As the ladies who set the tone for the establishment, they are clearly not giving this company a good image with their forgetfulness and badgering over memberships. My search continues it seems.

The lobby area is nice and they offer you water right away when you walk in. At Hand & Stone, you get a 50-​minute massage that is mediocre at best. Since the location is very close to my house, I let them talk me into the membership. I figured the only way their massages were worth it was if I paid the lower membership price. However, when I decided that I wanted to cancel the membership, things got tricky. The girl talked me into a 3-​month freeze on the membership and I could still give my 30-​day notice of cancellation if I decided to cancel. I went in today to give them my 30-​day cancellation notice, and they informed me that you can’t give notice while your membership is on freeze, so I will still be charged for another month. I talked with another friend who was also led astray when trying to cancel her membership. I’d say just don’t get the membership… but if you don’t get the membership, I don’t feel that the mediocre 50-​minute massages are worth their price.

The massages and atmosphere are good. The management is severely lacking.
Do NOT get the membership. Very uncooperative.

Hand and Stone is a mass massage chain. They offer a relaxing atmosphere, tea and water to keep you hydrated before and after massages, facials, etc. I am a member and love my monthly massages. The counter staff is always welcoming and helpful. The massage therapists are very accomodating and personalize each massage to meet your specific needs that day.
Oooh, look, it’s a new month! Time to book my massage! :-D

I’m still lovin’ it! They called me back a few days after I wrote my original post & offered me the same deal if I signed up for the monthly program, which I did, and I’m thrilled! I had yet another massage this morning & it was fabulous!

I bought a Groupon for an one hour massage session and tried it out today. The place was nice and clean. I filled out the profile form and asked for a lavender oil add-​on. The massage therapist took me into the room on time and finished on time. But she did not give me the lavender oil since she did not get my paper work. Why did I bother to fill it out then??? The treatment was just a luke-​warm. My body was «touched» but not «massaged.» Upon check-​out, the receptionist was selling the monthly lifestyle plan. Not interested cause I could get a much much better massage from the Asian massage parlor in the mall.

My visit to Hand & Stone was wonderful! I was from out of town, and my friend lives close to this location and treated me to a massage with her Spa Finder gift cirtificates. Heather was great and I enjoyed my overall experience. The price and the service can‘t be beat. I will definately visit the locations in California (Orange County). Thank you!

I was given a spa gift certificate for my birthday where certain businesses choose to be a part of the services you can use with the gift certificate. I chose to pick an 80-​minute hot stone massage at Hand and Stone Massage and Facial and Spa in Highlands Ranch. I was extremely disappointed with this massage. Based on my past experiences with a stone massage, the masseuse will predominately give a Swedish-​type massage with their hands to work on areas that need massaging and then incorporate the stones in as part of the massage for a certain period of time. In this massage, the masseuse used the stones to massage me for the whole 80-​minutes. This was odd and awkward. Massaging with solely stones does not allow a masseuse to really work on the areas that I said need work. The massage that I got felt basically like someone was rubbing me with hot stones for 80-​minutes, never getting to the pressure points that I needed work on. The sad thing is that this massage is known as their signature massage. Needless to say, I will not be returning here again.

I had a massage with Becky a few weeks back. I was suffering from some back pain and getting ready to run a half marathon in a few weeks. I scheduled it expecting the mediocre massage you would get from a Massage Envy, but it was AMAZING. Becky was super informed and knowledgeable! She talked me through what the best options were for the issues I was having and helped to loosen up my wrecked back! I was super impressed and in fact signed up for a membership! I can’t wait to go back every month now! Highly recommend the facility and Becky as she was the best massage therapist I’ve ever seen!

Great place for a massage! It is clean and massage therapists are well trained and receptive to your needs. Am a member, and will continue my membership when it expires.

As a chain establishment, this place beats the pants off Massage Envy. I was happy with my massage, the ambiance was pretty good, and their prices aren’t off-​the-​charts. I won’t be back, but only because massages are a very occasional indulgence for me, this place isn’t super convenient and the neighborhood is a little sketch.