Enterprise Rent-A-Car

This place charges a huge fee to pick up. Car in county line road and drop it off at the airport $ 75.00. Total ripoff.

Probably the worst wait time for a check in. One person at the desk with 7 people waiting. Poor customer service having people wait for more than 30 minutes.

Less than expected rental car experience. Two things happened that detracted greatly from the rental experience. I had originally booked an economy sized car and when I arrived at the branch, I was presented with three different car options (with no mention of upgrade or fee). I chose the Ford Focus and even offered to take it before they cleaned it since I was in a hurry to get to work. When checking into the car, I was told by the agent that he would waive the gas and to bring it back empty since I was taking a dirty car. I appreciated the gesture, thanked the agent, and was quickly on my way. After work, I checked my contract to double check all the paperwork matched my reservation but noticed my total had increased from the online price I was quoted. I called them the next morning to inquire about the increased total. I was told that I was being charged more because I was driving a bigger car. I told the agent on the phone that I had never agreed to an increase in rate and assumed I was being given the Ford as an economy option. The agent sounded very reluctant but told me he would take care of it for me.
When I returned the car a couple weeks later, the agent at the desk asked me if I had a chance to refuel the car (it was about ¼ tank). I told him that I was told at the beginning of my rental it would be waived but apparently had not been documented in the system. After they fixed that, they told me my total. Again it was still incorrect and had not been changed back to the rate I had reserved online. I was perplexed because I had been told explicitly on the phone that it would be adjusted back to the original rate and yet had not been remedied. They took an extra minute to fix it and I was on my way. I did not have to pay more than I originally agreed to but was very confused as to why the two things that I was told explicitly had not been done. Very disappointing experience to say the least.

I wish I could gove 0 stars. This location stole 176.00 from us and has yet to give our money back. We rented a car for 30.00 from them and they charged our card a deposit. Thats fine, but they were not open when we returned the car. They charged us for over 3 days and the deposit.
We have called over and over again and yhey have yet to give us our money back OR made anything right. These people are thieves DO NOT RENT A CAR FROM THIS COMPANY.

The Highlands ranch store off county line went above and beyond to get me the perfect vehicle for my mountain trip! Thanks so much!

There is a key drop on Sundays but even if u return in time, they come in Monday and charge you for 2 days.
Sick people, cheap tricks for money!

WORST rental experience ever. and it still have not been corrected. When i got there they didn’t have my reservation from the car insurance company, took almost an hour from the agent to get the approval, after he couldn’t find the number, the car was awful smelled like someone was smoking in the car and it shifted awful. I returned the car, as they told me i could to the place where i was picked up at, ABRA when i get my car back from the repair. They charged me $ 255.85. After 2 calls to figure out why my charges were so high, they told me i kept the car longer, Which i didn’t not. they told me i would be refund $ 92.24 on Monday ¹⁄₁₁. and it would take a couple days to get my credit. I called again twice on Friday 1÷15÷16, and yet again was put off they said they would call back and NEVER DID. I still do not have my credit AWFUL experience and AWFUL customer service. DO NOT use this rental location !!!

The team at this Enterprise is awesome. They are always so helpful and professional. I rent frequently and I always rent here!

Wonderful experience, been nothing short of a good experience. I highly recommend this location to anyone needing to rent a car or truck. Extremely accommodating.

After renting from EZ Rent-​a-​car at DIA (45 min wait for the shuttle, 2-​hr wait in line at 2AM with 3 tellers, and a car with a driver side seatbelt that did not work), I realized that I needed a car for a few more days. Enterprise was the best deal, and they have coupons if you check online. The 2 associates at the desk took care of 4 customers flawlessly without leaving anyone feeling neglected. Brandon was so great. Not only did he have a professional appearance and demeanor, but he was so kind and genial. The service was above and beyond what I expected. The car (which is the exact same car as the EZ car) smelled like lilac cleanliness heaven. Enterprise is usually great, but this particular branch is superb. You guys made my day :)

Do not rent from here!!!
They will give you a vehicle that has hail damage and then try to charge you for it even thought we haven’t had any hail in CO. Do not waste your time and efforts dealing with these idiots. I would rate this dump –100 for lack of integrity. Hiring professional personnel should also be a requirement and a standard not just an idea.

I’ve used this location multiple times and it always seems like something happens. One time I wanted to be picked up, they told me I couldn’t set it up ahead of time that I would just need to call the location 20 minutes before my reservation time and let them know. Well I called and I was told that no one could come pick me up because they were short staffed! I had to call a friend to drop what they were doing and come pick me up so I could go get my rental. Another time I reserved a mid sized SUV online, when I showed up all they had was a small SUV about the equivalent to a Jeep Liberty. That was all they had and said that unfortunately there was no way for me to get a mid-​sized SUV, they didn’t have one in their fleet and no one was available to bring me one from another location. Today was the last straw– we needed to rent a pickup truck for a few days. We called the call center, they said there was one at this location. We asked them 3 times to verify and all times she confirmed one was there and available. We get to the location and sure enough, no truck is available. This time they were able to find us one at a different location, but we have to wait an hour before it will be ready. And so that means we have to drive further and during rush hour to pick up a truck to rent. How inconvenient for us — they should have offered to drop it off to us, or give us a break on the price since it’s now a hassle for us. I think I will be renting from the nearby Avis the next time I need a vehicle!

On May 6, 2015, I called into Enterprise Rental-​A-​Car to reserve a rental for March 07, 2015 because I was getting audio upgrades to my car. Therefore, I requested that someone be available to deliver the rental car at the audio shop at or before 9 am. I even gave the representative the shop’s name and location before the representative gave me my reservation# of 13vbl2.
I confirmed the request delivery by 9 am with the representative and she assured me someone would deliver the rental: on-​time after I stressed my importance of having to leave from the audio shop towards my job. The representative agreed and assured me someone would be available to deliver the vehicle to me. You would figure this is all that a customer has to do with simply just arriving on-​time to sign the rental agreement in acceptance of the rental vehicle. Well, it was a disaster.
Anyway, I physically arrived at 8:50 am at the at place of rental:
Enterprise Rent-​A-​Car
5818 COUNTY LINE PL
HIGHLANDS RANCH, CO 80 126‑3913
to confirm delivery of the rental to the audio shop in which its location was less than 5 minutes (one half a mile) from Enterprise Rent-​A-​Car. The representative, including the manager had no idea of who I was and that someone was supposed to deliver the rental to me at the audio repair shop. Instead, I was told they had all of their drivers out and about and they were the only ones in the office. Unsurprisingly, after speaking manager, I find out she was as incompetent as her employee.
Instead of trying to make things right, it was all about her and how I should wait as she quoted, «because we all have things to do» [shielding herself with laugher and sarcasm]. I mentioned my loyalty to Enterprise-​renting international but my loyalty had no merit at this location. Instead, they promised to have someone over at the audio shop in 15 minutes after I told them I had to leave for work if they failed to show. I waited until 9:35 am calling once at 15 minutes past 9 am reaching the representative who told me someone was in route with the car. Again, I called once more at 30 minutes past 9 am to see if they had someone in route to deliver the rental. Instead, the representative lied and told me they were short staffed and did not have anyone to make the delivery.
As a result, I had to cancel my audio installation appointment and set it at a later time of the day. Therefore, I have no plans nor will allow my company, family, friends, and liaisons to rent from Enterprise Rent-​A-​Car. My word of advice is to either borrow a friends’ car on a promissory note, rent from Uhaul, or better yet: Budget/​Avis. These companies have always treated myself and associates with the utmost respect unlike Enterprise Rent-​A-​Car. Later, around 12 pm, I was in route to pick up my Budget Rental, in which took less than 5 minutes to reserve online and 3 minutes upon arrival to pick up the rental.
Simply, the representative greeted me while handing me my contract and took me to my car along with offering promotional upgrades on my next rental. In addition, the audio sales manager was kind enough to ride with me over to Budget Rental to drive the Budget Rental back to the audio shop while I drove my vehicle: to be serviced — as a courtesy and to show good faith after being deceived by Enterprise.
I would STRONGLY SUGGEST BUDGET RENTAL ANY DAY OVER ENTERPRISE RENT-​A-​CAR. Good customer service within the Enterprise Rent-​A-​Car business is non-​existent. It seems as if Enterprise employees are all out to make an easy paycheck instead of customer retention.

I was very impressed with the service my son and I received at this enterprise. Erin made sure our car was spotless. She honored our Discover Points Certificate and gave us all the bells and whistles to make our long drive a pleasure. I would recommend this location to others as well as rent from them the next time we travel to Denver.

They gave me the biggest hooptie ever. When I called and tried to upgrade they told me it was impossible, I had to stay with in my car class. Since when can someone not upgrade??? The girls that work here Are rude and ignorant.

This was a pretty convenient option for a local rental, very close to my home. I am Exec Elite with National but they only have the airport location available in Denver which is not convenient. Enterprise owns National so I was able to get status credit and rental credit for the rental but not the upgrades I get with National status (so I ended up with a crappy standard sized car which was what I reserved). I waited for quite some time to get the car as the associate was helping another customer and answering a lot of phone calls. In a nutshell, the experience was OK. I got exactly what I reserved with no special frills, treatment or customer service. I also thought the pricing was high compared to National. For convenience I will rent from Enterprise and this location again if I have a need but will not change my loyalty (National rocks and has much better customer service).

Do not rent from this location, perhaps never from Enterprise.
A couple of weeks after returning our rental car I received a bill for almost $ 1000, complete with a couple of xeroxed fuzzy pictures, claiming hail damage occurred to the vehicle. Despite the fact that we were not in a hailstorm, and the claimed damage was smaller than the circle on the contract used during the pre-​inspection Enterprise has continued to aggressively pursue this false claim. They play hardball and do not care whether they have a valid claim or not.
The sad thing is that because they are too cheap to insure themselves against hail, and the company is employee owned, any damage they can not pin on a customer comes out of their manager’s paychecks. This situation leads them to appalling heights of dishonesty. I am thoroughly disgusted with Enterprise and their business practices.
I highly recommend not renting from Enterprise, and especially not from this location.

I have had no issues with enterprise before I rent car from this location. There are couple girls working at this location, one of them (not Jen) don’t know meaning of customer service. I think she is manager for this location. I reserved intermediate car, I got Volkswagen Golf. For me it is compact car, for reference look in Germany list of cars where the same car mentioned under compact on enterprise site. This car is not similar to Toyota Corolla, I had to argue with her that it is not intermediate car; she refused to get me other cars they have and said «we will give ride back to home, and dont give car». How come she talk to customer like that! she is trying scare customers and behaving so rude. If I am her boss I will give her ride back to her home.
I never go back to this location and avoid enterprise. My rating is ZERO for this location.

I was completely impressed with this location while renting a car after an accident. I’m usually very skeptical of rental car places because I’ve been burned before, however this one exceeded my expectations
I was early picking up my car and I knew this was the case and that I would have to wait but I was fine with that. In the hour I watched Terri and Alisa (two managers working the counter) deal with over 15 customers within that hour, not rush any of the customers and built rapport as they were checking people in and out.
Being in a customer service industry myself, I was completely impressed with the way these ladies handled themselves and their clients. They were working their tail off and made it look easy!!! I also watched the interactions with the staff and both were polite and friendly, never seemed rushed or too busy for questions from the other staff.
Very impressed… job well done ladies!!!
Also– they called to follow a day after I rented the vehicle to see if I had any questions or concerns… VERY helpful! Will return and refer for my rental car needs! :)

«There was a hailstorm! Cars all over Denver were damaged!»
oh really???
Totally bogus according to my hosts who live there.
They did not honor reservation. I haven’t figured out the secret to making a reservation that sticks — perhaps a bribe? If they have no car, why they say they have a car? I ended up borrowing one from in-​laws.