Colorado DMV – Douglas County

Posted hours are incorrect. They reduced their hours, now closing earlier, 5 pm, and didn’t bother to update any of their online records for everyone who has an iPhone or Android. Wait times are long the automated ticket system and skipped and deleted my number one time. Typically 8 staff people can be at their desks but only 3 are serving a citizen. Agents are good once you are finally severed. The waste of time I could be at work or with my family is a LOT of time and money. This department is poorly managed and fails to meet our needs. Hours are horrible; you will have to leave work early and hope you make it in time.

Contrary to most of my experience with government workers, the people here are actually quite nice, helpful, and efficient. However, my beef came when, after being quoted a registration fee twice what I was expecting (everyone said equal to a monthly payment… wrong), I whipped out my credit card and had a $ 20 credit card processing fee added to the payment.
When I asked why, she said, ‘The credit card companies charge a 3% fee.’ Uh… yeah. To you. And to everyone else who processes credit cards. The difference is that I don’t pull out my credit card at the grocery store or gas station or even the post office and have them calculate a new price for me.
Thieves.
But at least they smile at me and thank me after bending me over.