Brakes Plus – Highlands Ranch

The biggest business scam I have ever been a part of. EVERY time I have taken one of my cars here, they come up with a ton of extra costs. I vowed to never go there again. Well, my wife’s brakes were starting to grind and I knew I had a lifetime warranty on the rear brakes through this place. Just got them replaced about 15 months ago. I went in there and they said they are 100% guaranteed (except for labor) and would replace them. I leave the car and they call me in about an hour saying they are not covered. I said I was just there and you told me they were. They said when they previously did them, they didn’t have the correct brake pads for a Mazda CX-​5 and they put on OEM Mazda original pads and they are not lifetime guaranteed. I said screw it and I am picking up my car. I take the car to another place and they said that the pads on there are the original pads from when I bought the car and there is no way they are only 15 months old. THEY NEVER REPLACED THE BRAKE PADS THE FIRST TIME I BROUGHT THEM IN, AND TOLD ME THEY DID AND CHARGED ME FOR THEM!
You are crazy if you ever take a car to this place. I took my jeep in for a wheel alignment and they told me I needed $ 800 worth of work. That was 3 years ago and I never have had anything done except a wheel alignment. No issues at all.

First off, if I could leave a 0 star rating I would. After a long miserable ordeal with my AC/​heater which started with them telling me they fixed it by emptying my glove compartment, and ended $ 600 later with I new AC unit (probably not needed) I asked them to take a look at my left rear brake light. I told them the light is out and my turn signal was not working. I was told by the manager, Russ, that they put a new bulb in and it still wasn’t working. Something was wrong with the wiring. On a hunch I took my car over to O’Rileys and bought a new bulb. I pulled the light off and found a completely burnt out bulb. Wish I could post a picture of it. I put the new bulb in and everything worked fine. I would not bring my car to them again if they were the only shop within 500 miles. They are terrible incompetent liars. Be warned. STAY AWAY!!!

I am a 58 year old married Naval Veteran with a wife, 3 kids, a 2012 Toyota Seinnia, A 2000 Lexus RX-​300 with 210,000 miles! So I have 6 dependents!
I am a regular working slob and have no connection to anyone at BRAKES-​PLUS. I have been a Loyal customer of the Highlands Ranch BRAKE-​PLUS for over 10 years, and I wish I’d used them sooner. I normally don’t write reviews, but felt compelled to offer my positive experiences after seeing some less than great reviews on Unilocal.
I am the son of a mechanic, so I have some idea of the is a real concern and what is BS.
Now I’ll be the first to admit to the uninitiated the whole car repair business must seem a mystery, where no news is generally good news. But most people only go in for problems. That is the nature of this business. A good parallel would be only going to see a dentist when you have a problem (toothache) after skipping regular cleanings. You can expect bad news and only have the guy in the mirror to blame.
I can only speak of my own experience. I have never been given a line, or felt the problem
was misrepresented. When money was tight, I was able to prioritize, with advice which repairs were to be done immediately and which could wait. I am always reassured by the knowledge and experience the staff displays. It helps to drive cars that typicaly have a good repair record such as a Toyota, Honda or many japanese cars. Like it or not, statistics don’t lie.
I am a firm believer that paying more on the front end of a car purchase will be cheaper in the long run than going for the low hanging fruit of a cheaper domestic car, Chevy, Ford, AMC, Etc. Besides, many foreign cars are made in this country anyway and my last Chey cavalier was made in Mexico!
Nobody likes an expensive suprise. I tend to think many of those suprised people are the same ones that ignore maintinence issues, like many kids today.
Parts and labor are pretty standardized as far as price goes. Like so many things in life you get what you pay for. A good business, with a good reputation does not need to discount it’s prices,
while a poor, new, or struggling one does. I have checked prices and find them fair. Every shop buys from the same wholesale auto parts stores. They all make a percentage on the price they sell to you at. No one sell to you at cost. Labor costs may seem high, but they need to pay well to attract and hold good talent. I can tell you from recent experience that you don“t want to know what lawyers and specialty doctors charge nowadays.
I also would say these guys are great to work with. You get alot further with a smile than bad attitude. It’s gotta be hard to deliver bad news to good people. Not a job I would relish.
When Brakes Plus tells me I need something, I ask why, when, and how much?
So far this has worked well for me. J.P. in Centennial Colorado

should be call SCAM PLUS. They tried to charge me for $ 300(that should have only been $ 50 top) plus labor in parts I didn’t need and refused admit it why I have a drive way full of oil when all I need was a $ 2 part but they losened the oil bolt to make the leak worse so id come back The manager Russ Tonkinson (3 032 216 700) is a real asshole trying to advantage of a kid right after his 21^st brithday. Russ does not deserve his job if you read this please call and complain.
Fuck that place don’t ever go there or risk your car in their hands

Made an online appointment to have my shocks repaired. When I got there, they didn’t have a record of my appointment and it took them 15 minutes to rectify it. They told me it would take 1 ½ hours. An hour and 15 minutes later, they call me and say it will be another 4 hours and I need a ridiculous amount of work done. I had to ask him 4 times before he would tell me the cost. Something’s not right at this place. I just took my car back. I think they tried to scam me.

Stopped by one day but was told making an appointment would save time. Returned another day at my appointed time. My car sat in the parking lot for two entire hours. Then it was another two hours until it was done. They offered to replace the cabin filter and I figured might as well. Paid up and left.
Over the next few days I noticed a clanking noise from my front brakes. Not wanting to waste many more hours waiting for Brakes Plus, I looked at the brakes and one of the two bolts was missing on the brake calipers! DANGEROUS! I got new bolts and got the brakes ship-​shape myself, and they’ve been fine since.
I also noticed that my glove box wouldn’t close all the way. One of the hinges had snapped, obviously when they replaced the cabin filter. I tried to glue it, but gluing plastic strongly is pretty much impossible, so I replaced the glove box.
I would’ve gone back to Brakes Plus and complained, but I didn’t want to waste hours more, plus I was busy. I will never return to this Brakes Plus, and will probably now avoid them. They wasted lots of my time and money and did an awful job.

Went in at 2 pm for oil change, left 1 hour and forty minutes later. They ran out of oil filters for a Honda, waited over 35 minutes for filter. They didn’t even replace the sticker on the windshield! Had to ask them to reset oil gauge to 100%, on top of that they now use recycled oil for their oil changes! I’ve been going there since they opened and it gets worse every time I go, Never Again!

I got an alignment done here after getting new tires on my car, and now the tire tread is down to its minimum spec after just 10 months and 15,000 miles. The tires were rated for 50,000 miles! I went back a few weeks ago to get another alignment done again because I replaced the control arms on my vehicle, and they actually made it worse. They are either extremely untrustworthy, or have no idea how to align a BMW. Do not use this shop for alignment.

Brakes Plus at County Line & Quebec has a habit of recommending unneeded work. The latest was 6÷13÷09. I was having brakes replaced and they said my left front tie rod had play and my left rear shock was leaking. Needless to say, this was a big surprise to me since all shocks and struts were replaced last year. I took my car to Firestone and they confirmed that neither the tie rod or the shocks had any problem at all. They also informed me my oil change was overdue, but they must have misread that window sticker because it was done 1000 miles ago.
This is not the first time I’ve received unneeded service recommendations from this Brakes Plus store. I sincerely believe they are trying to generate business for themselves.
P. S. Do NOT believe their «lifetime warranty» on their brakes. The semi-​metallics (lifetime) failed, so they replaced them with ceramic pads. But, these only have ⁵⁰⁄₅₀ coverage, not lifetime and labor isn’t covered. So, when those failed I ended up paying $ 124 anyway! Big savings over the $ 149 for new ceramic pads!