I called ahead to make sure my Internet order was ready. Told to come in and pick it up– will take less than 10 minutes. Well… when I got there the employees were hanging out, and ignored us until they finished chatting. Thom(?) «helped«us by flipping around his iPad for 5 minutes, asking Julie for help locating the order, then went in the back for 12 + minutes. I had to go to an appointment, so I left my mom, who’s phone it is, and he came back out and told her the phone might activate in the next 24 hours, or account holder would have call to check on it if it didnt. They would not transfer her contacts for her. So she left with a non working phone, and has to manually input her contacts. She said Julie helped Thom with the transaction. So 2 employees, and NOSERVICE. How do you let a new customer walk out like that? Terrible. Lone Tree set up my phone and gave me a tutorial on how to use it. Avoid this location — drive 10 minutes to a store that will HELP you.
Janet S.
Classificação do local: 5 Littleton, CO
Wonderful experience at this store! Purchased a new phone yesterday, and Brittany could not have done a better job — she took time to explain our plan to us, and what she was doing to upgrade the phone. She was by far the most efficient and kind salesperson we’ve ever encountered at an AT&T store. Thank you!
Melissa N.
Classificação do local: 2 Littleton, CO
I will definitely be operating as much online as possible instead of going into the stores for AT&T. I made an appointment and was at the door when it was unlocked and still ended up waiting 35 minutes before I ended up leaving. The store manager got me check in but the other two service folks were already helping the two people who walked in before me(one had an appointment and the other did not but the service representative did not check before starting to help him). The store manager was super nice and apologetic and ended up helping me to figure out what my options were even though he wasn’t supposed to. He did say that typically having an appointment before going into the store is typically helpful. The good thing is that I was able to accomplish what I needed with the exception of getting a new tablet completely online, my replacement phone is on the way and luckily my currently dysfunctional phone will get me by for a few weeks.
Liz P.
Classificação do local: 1 North Charleston, SC
Came when there were several people in the store. Was checked in ten minutes after arrival and not greeted upon entering the store. The person checking people in checked in two people that entered the store after me before checking me in, even after standing in close proximity to the clerk to make my presence known. Waited over forty five minutes for service, the majority of which the clerks were waiting on the same people being helped when I entered the store. This is the closest AT&T store toy house, but I will not return. The one on Bowles is better.
Al G.
Classificação do local: 5 Littleton, CO
Great location, Not really busy at the time I was in the store. Molly assisted me and she was awesome. Outstanding assistance Molly!!!
Nivin Q.
Classificação do local: 5 Highlands Ranch, CO
I’m sure that you’ve heard of the horrible services offered by AT&T, namely the dropped calls and horrible reception. I’ve been a loyal customer for over a DECADE now, and I’ve never had any issues with AT&T. I will admit that I have experienced the rare dropped call, and no reception in the middle-of-freakin’-nowhere driving through the Rocky Mountains in Utah, but not nearly to the extreme degree advertised by the competition. Trust me, I ‘can hear’ more than I’d like sometimes… This particular location is superb, as the customer service associates are quite helpful in simplifying the process of sorting through various plans and devices, and honing in on items that will be functional in both a professional and personal setting.