Lowe’s Home Improvement

Do not ever have anything delivered by Lowes in Highland, Ca. The company they use is called XPO Logistics. They are unprofessional and inept. They use an automated service and they robocall you the night before to tell you when they will arrive and then never show up. They called the next attempt ½ hour before they were supposed to be there and cancelled because someone was «sick». The third attempt they went to the wrong house! All my food was out in the garage in boxes getting thawed. The last time I used them for delivery they showed up at night after 5 pm when I was not home and they had promised to be there between 1 and 4 pm. Imbecils! The worst part is Lowes blames them and they blame Lowes! You can’t ever get hold of a person when you are waiting bc they cleverly don’t give you that piece of information. Don’t make the same mistake I did.

wow !!! just looked at reviews on lowes on greenspot in redlands. horrible. not surprising. i went to buy hgtv paint a couple mo. back when it was buy 1 get 1 free. what a mistake!!! just finally used it yesterday, they claim this stuff has primer in it what a joke. its not the 1^st time i have bought paint from lowes, that was crap ! no more ! maybe some of you know the saying i liked to be kissed before i’m f… !!! going back to home depots paint, never ever had this problem with their paint. didn’t matter if i was covering up blk, their paint and primer did what it said it would do, i hate to paint, but love to change my house up, from time to time. i will be going in their today, not for a refund, just to ask them how can they stand behind products, and put their name on it !!! whoever is in corporate this one is for you, stop seeing $ signs and give a shit about what you are putting your name on, because one buy one your gonna take a fall. i really hope you do care enough to read these reviews and listen to what people are saying. wish i didn’t have to give you all even one star, because ya don’t even deserve that.

sincerely,
theresa marquez
p.s i truly preferred your store over home depot, but, that was many moons ago. also, this one also is for corporate, pay attention to who you hire to run your stores, maybe send in some mystery shoppers & also try your own product in your own home. which i’m sure you don’t do.

They had the wrong sale sign on some items stating that they were buy one get one free but this was not honored. Furthermore no apology was offered when this was pointed out. Customer service is clearly not a concern at this location and I will go back to shopping at Home Depot.

Yakeena Navas. If you ever deal with this sales associate.. Be warned. Attitude, not helpful, deceptive. I don’t appreciate my mother having to deal with a person like this. She lied about what was available in Stock. Refused to search for the tile my mother was buying. Did not provide the sale price or have it posted. in her dept! In the end the cashier and manager assisted with ensuring my mother had all she needed at the sale price. How this woman continues to work there is beyond belief. Other employees commenting how she removed the sale price and refusing to assist customers. Lazy!
The story doesn’t end there. Now we have in writing our carpet quote and installation quote. We decided to go with half the carpet needed. Called to order and now they state the quote is incorrect and installation jumped up by $ 200. For half of what we originally asked for. Thanks to Sean who can’t figure it out. I have to go to the store and show proof because he «can’t believe it» wtf! And also «you were quoted incorrectly».
This place is a joke!
Luck of the draw with these employees.

Do not shop here! Worst store I have ever had to deal with. Good luck, trying to get a manager to call you back to take care of a mistake the store made.

This Lowe’s store used to be good. Managers and staffs before were nice and friendly & helpfully. Lately, they have the worst staffs and supervisors at customer services at the return desk. Couple supervisors and staffs are rude at the return desk, they needed to be train in dealing with customers.
I went to have them make couple keys, the first older employee made couple keys and didn’t work. I bought back, he made the second set… still not working… The third time they had a young guy, he made the keys and complained the whole time about the store key machine. He said it doesn’t work right. When he gave me the new keys, he said «try to see if they work»…I got home and as I have guessed, didn’t work. Tossed in the trash since spending more gas to go back. Terrible services
At the garden section, the lady always took order if needed and always called back. That same lady took the order and told me she will call when they come. Well, days went by, I stopped by the store, I saw the flowers I asked to order for me were there. When asked, that Lady at the garden department just made a face and told me she was too busy and forgot… No sorry, nothing!!!
I am going to Home Depot from now on.

Went in to buy a new washing machine. Told the guy which one we wanted so he went in the back to get it. While he was in the back we changed our mind and decided on a different model. So the guy went in the back again for a long time then came out and said that the model we wanted was not in stock. We went to a different Lowes and was told they didn’t have it in stock but that it was in stock and available at the store we had just come from. From their computer they could tell that there were two washing machines in stock. When leaving the store I remember telling my wife I bet that guy was just bull shitting to teach us a lesson for changing our mind guess I was right.

I’m in love with the staff here!!! They really help you and guide you in the right direction!!! This may become my new favorite store, well until we’re finished with the house!!! I’m not a very skilled woman with fixing stuff but they help you with everything you need!!! It’s super clean and very organized!!!

Good selection of products. The staff is helpful and often anticipate your needs for a project. They will often show you how things should be installed. The landscaping department always has the same genetic landscaping. Very generous return policy.

I went in at 8am to have some keys made. First walked to customer service/​returns desk to ask where to go for keys. Girl was on phone. I stood there for 5 minutes and was never acknowledged. Decided to go find someone else. Walked out into store and found they key counter. A young man was behind counter talking on phone. I stood there approx 3 minutes while he was on phone. He never acknolwledged me. His call finally ended and then he got a call on his walkie talkie. He talked on the radio for a minute then walked away still never acknowledging me. I waved down someone else and he came over and made the keys for me. I think I’ll stick with Home Depot..

If you want to find three separate associates and have none of them help you with anything, this is your place. Tried to find a lawn aerator and got sent to three different areas of the store with no guidance. Turns out they had none in stock so now I’m driving to the Redlands one. Work on your customer service.

I went to purchase a toilet today and had the unfortunate encounter with Adam in the appliance department. He treated me like I was an idiot. My husband and I frequent this Lowe’s at least once a week. After the way I was treated by Adam today, Home Depot will now get all of our business. Too bad Lowe’s maybe you should hire people who actually care about customer service because Adam sure does not.

The cashier in customer service has minimal knowledge of policies and procedures and acts as though she is much better than the minimum wage job she barley holding on to. She accused me of stealing and lied about my issue to her supervisor and did not apologize nor help in anyway possible. The manager did a little bette but was judgmental even with proof of purchase probably due to the fact that her brilliant employee messed up and made him look even worse.

Lowe’s is our closest home improvement store. We like their selection of lighting and products for our house others we work on. Their selection is good and seems to be frequently in stock for most all items. Prices can be a little higher than Home Depot. Home Depot is a bit more focused on construction oriented items and Lowe’s focuses on interior and decoration. All in all helpful staff.

I went here after a trip to another Lowes that was unable to help me. This Lowes was holding an item for me and the people in the appliance department were very friendly.
The item I wanted was new in box, they also had one out of the box that had no price on it. I didn’t care if it was in or out of the box so I asked Mike, (very nice guy) if he can quote a price on the out of the box. He made a call, got a great price for me and I walked out a happy customer.
I don’t know how much more you can want from a home improvement store, but Lowes has it.

I needed a stove for my Big Bear Lake home ASAP and I called the store at 9PM to see if they served the mountain cities. The sales rep on the phone told me «yes» and I can stop in now and set it up that night. I had great service with selection of the stove and ended up adding a microwave and dishwasher to the deal. The delivery and install went very well and the installer was extremely professional.
There isn’t a lot of choices in Big Bear for appliances and I was thrilled that Lowe’s serves the mountains. Kenmore from K-​mart just wasn’t an option for my house. I am now a fan of Lowes and will use them exclusively. From the sales guy to the night manager that was there when I bought my appliances, the service was outstanding! I was just there again for another service for my home and this time I had Sully from the mill works dept. help me complete my order.
He was outstanding in helping me select the item and setup the install. 10 out of 10 customer service! I really appreciated his help that night with my order.
I highly recommend this store for people who live on the mountain. 5 stars

Went in looking for some gardening items. I had to basically chase down someone to help me because there were no employees in sight and the ones I did see walked right past without even looking my way. I asked the associate about some weeds killers, bug sprays and seeds wanting to find out which were the most effective items and he knew nothing about any of the products! He basically told me everything I could just read with my own eyes, and I understand maybe it’s not his department. .but it was! He knew where everything was located which was great nut it came to knowledge about the products he was lost. He could’ve told me he didn’t know much about them and direct me to someone who did and that would’ve been perfectly fine but he basically just read me labels… other than that assortment of products was good and it was nice and clean. Costumer service was not good.

Terrible costumer service. Pushed the button for assistance waited about 45 minutes, and nothing. Workers walked passed on their cell phones. Guess checking facebook was more important than doing their job! Never again coming here

Came here to shop for a fridge. Knew which one I wanted and was helped right away — unlike other Lowe’s stores were you practically have to beg employees to pay attention to you and an eternity goes by before you’re helped.
The man at the kitchen appliances section was helpful and straight-​to-​the-​point. He made us aware of a discount on the fridge I wanted (it went from $ 475 to $ 385), he took my information quick, and went through the delivery set-​up process. They also gave us a military discount at the register.
I got my fridge within a week of purchasing it (I had to wait a few days because it wasn’t in stock and had to be ordered), and the company that they used for delivery was very professional and delivered my new fridge without any damages. I got a call twice alerting me of the time frame of delivery, so I was able to plan ahead.
Since I wanted the handles of the fridge moved to a different side, the delivery men used their tools to change it on the spot (but you have to request this beforehand) and they made sure everything was OK with the fridge and that the interior and exterior were clean before they left.
Great, hassle-​free service from this Lowe’s!

I’ve been to this location twice and I’ve been happy each time with the customer service and the variety of products.
The employees in the paint department are friendly and efficient. The bathrooms are clean. The employees at the registers are friendly and helpful.
They have a new loyalty card that keeps track of your purchases, which is super helpful if you need to go back and get the same paint mixed but you don’t remember what color you purchased last time you were there.