Kia Thomas of Highland

Service receptionists are very good at what they do. I had Allen today and he’s very helpful, informative and you can actually tell he likes what he does and that goes a long way with customer service. Service of course is awesome. Best to set an appointment online or via phone call to get in and get out.

Always great friendly service. .everyone goes out of their way to help you out. great car buying experience. .highly recommended

The porter «Rodolfo» did an excellent job detailing my car he was awesome!

My expierence was awesome. Mohamed Youssef has most of the work done before we even got there. So not only did I get a great deal on a 2014 car, we only had to be there a couple of hours! I would recommend this dealership to anyone!

They fixed what I needed to be fixed. :)

I recently came to the dealership after Hawkinson in Matteson promised one thing then did not deliver what was promised. My original experience was with the Joliet location, where I found a car, the sales experience was smooth, no haggling no gimmicks. My experience in Highland when a pothole from the road rendered my car useless While there were a few snags all in all the GM listened to my concern and solved my problem and made me feel valued. My experience was pleasant., I would highly recommend this dealership to those in the market for a car. They are worth a try. I’m glad I went there!!!

My experience with Thomas Kia of Highland was exceptional. I live on the north side of Chicago, and refuse to deal with Grossinger but did try to deal with another dealer closer to my house, Berwyn Kia, with no success. While in that dealer and getting no satisfaction with the sales experience, I decided to call Thomas Kia to check to see if they still had an Optima that I had seen advertised on their website earlier in the day. I spoke to Cheryl Gallo, the internet manager, who checked their system to see if the car was still there. The computer did show it, but she went the extra steps to physically see if the car was still on the lot and available before I drove all the way down there. It was, so I let her know that I was on the way!
Upon arriving at the dealership, Rodrigo greeted me at my car and and then let Cheryl know that I had arrived. Cheryl soon appeared with a gracious smile and let me know that the car was a little dusty from the lot, so it was in the back being washed before I saw it. It came from the back shortly, and I drove the car with Cheryl and decided to go forward with the purchase. Most dealerships that I have dealt with in the past made negotiations while buying a car very painful. Everyone at the dealership was extremely pleasant, patient and friendly during this process. The negotiations took place with sales managers, Rodrigo and Frank, since this was an internet sale. At this point of the day and after the first dealership experience, I had a pounding headache and they were very patient when I didn’t understand some of the calculations that I was being presented with. Cheryl was there the whole time though, putting me at ease.
After arriving at figures that worked for both of us, the financial process was very quick and painless since the rate was figured in during the negotiation process. I think I was only at the dealership for about 2.5 hours from the time I drove in to the time I drove away with my 2013 Optima EX.
With all this taken into account, I would definitely recommend Thomas Kia and would make the trip to buy a car there again. Cheryl is definitely an asset to the dealership. She was one of the most pleasant people that I have ever dealt with at a dealership. She was honest and up front from the first moment that I contacted her. If you are in the market for a Kia, definitely start with an internet quote from her first and I think you will avoid alot of the hassle that comes with buying a new car and she will make the process easy and painless.
Oh, and if you are one of those people that keep their car forever (I am not), they throw in a lifetime warranty for the powertrain!