Highland Groomery

I took my 5 year old Portuguese Water Dog today for a grooming. I was in desperate need of a last minute appointment and they were able to fit her in despite being a new customer. The entire staff was super nice and very helpful. I was a little nervous because when we arrived and my dog was taken to the back she was able to run from the back and find me up front. Luckily the front door wasn’t open. She wasn’t happy about staying at all. The gentlemen who greeted us at the front was very patient with my dog and really calmed her down.
The experience was wonderful and the groomer did a phenomenal job. The prices were great and we will return again. The groomer called with questions and provided good feedback about my dog.
My two minor concerns are the front entrance with the steep steps and being so close to the road. My dog was dragging me to the car because she was ready to get home. It would be nice if the entrance was in the back and had a ramp. Lastly, my dog was extremely thirsty when she got home. Other Unilocal post mentioned this as well. She has finished two bowls of water back to back. Perhaps they are giving the dogs calming treats that make them thirsty. She was panting a lot so the extra anxiety may have caused the extra thirst as well.

I was going to Highland Groomery for a year before calling it quit. It’s pretty far from my house but I don’t mind the drive as they were voted one of the best grooming places. Plus, I love supporting local businesses. They were very nice, did a great job and absolutely adore my little guy. I was going there for a year until I discovered a big scaly bald spot on his back right after his grooming. I immediately took him to the vet the next day. The vet informed me it’s a 2^nd degree burn. Keep in mind, I felt horrible for my little one. He’s an only child, and we love him to pieces. Despite this awful turnout, I’m not upset as I’m not sure what exactly happened so I called Highland. They were nice but pretty much said the spot has always been there (which is not accurate), and it’s definitely not their fault. I didn’t argue and just listen. Then I actually look at the reviews on Unilocal,in the hidden section, and oh my, I found another similar case!!! After that, I decided to find somewhere else.
I could have given Highland 1 star but I want to give them the benefit of the doubt. Plus, they were very nice, and I can tell they really cared for my little guy. If they have told me upfront and apologize for what happened instead of covering it up, I might consider going back there. I understand mistakes happen. As long as you admit the mistake, learn from it and don’t do it again, I’m good. Anyway, I’m now very happy with another groomer that comes right to my house to groom him so I’m definitely not going back to Highland or recommend them to my friends.

I wanted to get my cat Oliver a lion cut one more time before the weather starts to get cold. Previously, I got his first lion cut done at Petsmart. About a week later, my brother’s girlfriend called to schedule an appointment to get his cat (Choco) a lion cut, but they said they do not cut cats hair anymore or something along the lines of that… which I thought was odd because a groomery is supposed to groom your pets, no?
So I searched and found this place down the road from me and let me just say I was so pleased! I took both cats to get a full groom with a custom lion cut. Oliver had no problem with it because it was his second time, but it had taken much longer for Choco because he got so upset lol! I was really pleased at how the cuts turned out; they definitely did a better job than Petsmart. The staff was very kind and answered any questions that I had; they also gave us some cat treats, cat nip, and a little carrier for Oliver. We only had a carrier for Choco because Oliver actually likes to sit on my lap or in the back during car rides. :)
All in all, I will definitely be back!

I have been a customer for over 8 years and have always been very satisfied. I really love that they have Saturday hours so I no longer have to rush to and from work in order to get the dog dropped off in time. The staff is always very courteous and pleasant! If you want your puppy or dog to have a professional grooming, this is the place to go. If you don’t get your hair cut at Fantastic Sam’s or Master Cuts, why would you take your dog to PetCo or Petsmart for theirs?

Everyone I spoke to was pleasant but I was extremely dissapointed with the cost and the way my dog looked when finished — she looks awful. Basically, I paid $ 85 for them to bathe and buzz down a 30lb GoldenDoodle with excellent temperment (I understand charging more for difficult dogs).
I did inquire about price before taking the dog, but I was given a range from $ 65-​$ 85…I was told «it really depends on the condition of the dog» I will readily admit my dog had a small matted area on her head and a couple of other less severe matts on her haunches, but I don’t think the groomer even attempted to work them out… she just buzzed the dog down. I probably wouldn’t feel so ripped off if I paid $ 85 and the dog came out looking good… but she looks awful.
As a reference point, I’ve dropped my dog off at our regular groomer in similar condition and I was charged $ 55 and the dog looked great when done (they combed out the minor clumps and didnt just buzz the dog). Only reason why I used Highland was because my regular groomer wasn’t available in the timeframe I needed. Next time I’ll wait.
Pleasant people, but bad results and fees are way too high.