Aviston Lumber Co

The employees here are completely unprofessional and even rude.
I went here twice recently when getting some closet organizing parts. On my first trip I was inquiring about whether they had more closet bracket holder than they had on their shelf. An older guy was helping me, and we started to walk towards what I was talking about, when he looked at someone else in the aisle over and asked them if they needed help. They proceeded to send him on a 15+ minute ordeal finding who knows what. Despite the fact that the guy was helping me first, he somehow just stopped and helped them. I left the store, and I don’t think he even noticed.
I went somewhere else, where they had what I needed in stock… But I needed to get wooden closet rod, so back to Aviston I went. The older guy had already looked up in the computer that they had it and it was sold by the foot. So on I went to the service desk to have them pull it. They only had one 18′ length, and they told me I had to buy the whole thing. I didn’t mind that, but then they told me that if I wanted it to be cut down the length I actually needed, it would be $ 5 «setup fee» on the saw and $ 1/​cut. $ 6 to cut a piece of 1″ closet rod for something that’s priced by the foot?
No thanks, I just took the whole thing and let it hang 10′ out my window. It took about 20 seconds to cut with an old jigsaw. I can understand not wanting to cut wood, but if you’re a lumber yard and can’t cater to simple requests without charging an arm and a leg, it’s no wonder people in Highland go to the big box stores all around. I’ve had no issue getting Home Depot to cut various things for free.
The service desk has a sign on it that reads «Buddy is old and gay» — in plain customer site. It looks like a 4 year old wrote it, but I’m guessing it was a co-​worker. I don’t know who Buddy is, but I doubt he thinks the homophobic jokes are much funnier than I do.
While I was at the service desk, I got out my credit card, at which point she said we had to go to the front register. I asked if I should bring the wood with, or if we’d need to go back to the service desk. She said she didn’t care what I did. Literally in that tone. Rude rude rude.
I used to go here 3x a week as a kid, and I’m pretty sure we wouldn’t have shopped here so much if the employees were this rude and unhelpful back then. It’s amazing this place manages to stay in business.