Pro Towing

HELP WANTED:
TOW TRUCK DRIVER FOR PRO TOWING
MUST HAVE IQ UNDER 10– THE LOWER THE BETTER
What a disaster. Tow truck was ordered through Farmer’s Insurance:
800-​RoadTow. Waited 75 minutes for truck and driver didn’t like my «attitude» and left.
Spoke with driver several times and he kept saying he was only 10 minutes away.

One of the worst experiences I’ve had to deal with when needing a car towed. I would think that you could call any other company and surpass this company.

This man is awful and abusive I would never deal with this person. He is the worst human being I ever met in my life. The bottom of the barrel.

Our car broke down two miles from Pro Towing on Christmas Eve, and we found their number by searching our nav system. We were surprised that on the phone we were not asked for any information (names, contact info, etc.) besides our car color and location, yet we were grateful to be off the side of the highway when the tow truck arrived 40 minutes later. The driver was extremely friendly and helpful, but we were told he could only tow us to the Pro Towing location, not to any repair place or location of our choice, as per his boss’s orders. We were told we could pay then or when we picked up the car, and that it was a flat fee of $ 85 for towing plus mileage, and we would probably incur storage fees over the holiday. The driver was even nice enough to drive us in his personal vehicle to the nearest train station so we could get back home. We were not asked to sign anything and weren’t given any paperwork, which we didn’t realize was against the law.
Fast forward two days, when we called Frank, the owner, who was gruff and rude and told us several times he was very busy and didn’t have time to talk to us on the phone. We had to call back several times. We were given a completely different quote, $ 125 for the local tow (including a $ 35 «after hours fee» when we called the 24-​hour service at 5:15pm). He said it would cost us $ 55 for a day of storage as well as another $ 180 to tow the car 25 miles to our auto repair place. I had my brother call to inquire about rates for the local tow, and he was quoted $ 50. I asked Frank about this on the phone, and he told me that he knew my brother was a «shopper» and «I knew he was lying, so why wouldn’t I lie to him?» I got Frank to agree to charging us $ 85 for the tow, and he told me he would only accept cash, no credit card (which is a lie, because the truck driver offered to take a credit card payment the night of the tow). I told Frank I would not pay for storage since we were given no option to take the car elsewhere, and he literally told me he would «crush my car» if I didn’t pay. We spoke to another local towing company (Eli at A-​American Towing — a great guy!) to come pick the car up and bring it to the repair shop, but after hearing what we had been through with Pro Towing, Eli recommended we leave the car over the weekend and call the Illinois Commerce Commission Police on this guy Monday because he was breaking many laws with his business practices. So we’re waiting over the weekend, and hope to get our car released from this jerk. I called him to let him know we would leave the car there because we were reporting him, and Frank replied, «I don’t care who you get on your side, just know I’m going to charge you $ 50 storage per day that your car is here… click.»