Safelite AutoGlass

My multiple experiences with Safelite have not been good. Several months ago the windshield broke on my truck. My insurance asked if it was OK to send Safelite to my house to fix it. That sounded good so I agreed. My windshield was replaced but a couple of days later it leaked during the rain. Safelite quickly agreed to return and elected to apply some type of adhesive to the inside of my windshield above the sunvisor, to stop the leak. That didn’t work either. Safelite returned and replaced my windshield a second time. It doesn’t leak but it looks bad because they left a huge gap at the top of my windshield. The original gap was almost undetectable. The gap that exists now is about a half inch and it looks bad. After three trips to my house and a bad experience with each of them, I elected to leave it as it is, but I now wish I hadn’t.
To their credit, they returned to my house several weeks later when the windshield in my car was struck by a rock. With the crack being small, they elected to repair the windshield. I am happy with that repair.
I cannot recommend Safelite. It is convenient having them come to your house to fix your windshield, but my initial experience still makes me frustrated when I think about it.

Disclaimer: I’m a little biased with Safelite. Like not in a good way.
They fixed a ding in my vehicle and I thought it was the end of everything. Then a crack appeared from the «fix». Now that did annoy me, mainly because I’ve had different vehicles fixed by different services, and they never left what Safelite called a cosmetic mark, that apparently wasn’t «cosmetic» (since a crack appeared from it. Basic structural physics.
That was the mobile service. Nothing wrong there except for the so-​called cosmetic ding and crack that appeared from it But when I went to the actual Safelite place in the Triad (Gallimore Dairy) to get my windshield replaced due to the warranty (and I still have to pay the difference of the mobile fix + windshield), they had let their technicians go early because «it was a slow day».
Before the place was closed? And over an hour early? What’s even more amusing is that Safelite’s customer service keeps calling because I’d complain about them on Twitter, but not a single person offered to comp the windshield due to the poor customer service.
So they’re «responsive»… but not that great in the CS department. Currently I’m letting my windshield crack until it won’t pass inspection. Then I’m going to use my «lifetime warranty» to get it replaced, and I’ll probably never use their service again… unless they screw up the windshield replacement too (then I’ll have to go back).