North Carolina Department of Motor Vehicles

Why must DMVs be so universally awful? I just attempted to convert my DC licence to a NC license at the High Point DMV — it was an unsuccessful attempt, hence this review.
I arrived just after 9:30 this morning to a crowd around the door. This is never a good sign at a DMV, but I went in hoping for the best. The man at the front desk told me they were having computer issues and that I should expect a «significant wait.» Okay, cool. No big deal. I brought a book, so I plop down in one of three open chairs and begin waiting.
Twenty minutes later, not one person has been served. I’m told I need to move from my seat because those chairs are reserved for people taking driver’s license exams. I politely ask if I can sit here until someone needs to use it for the test and am told no. I ask why, since obviously there are computer issues and no one will be taking any tests for the foreseeable future. I’m told «because.» What kind of 5-​year-​old logic?!
So I stand up. I get it. I’ve worked retail, I’ve worked public service jobs. Sometimes policies suck. I stand in front of the 25 other people sitting down and a few others leaning against walls. With no wall space to lean on and no available chairs, I’m literally standing in front of people — there’s nowhere else to go. At least I thought.
How wrong I was! «Ma’am, you can’t stand there,» I’m told. «It’s a fire hazard.» I’m asked instead to wait outside. In the rain. In the cold.
Are you kidding me?
I get that the DMV sucks, that there will always be a wait, that nobody wants to be there, employees and patrons alike. But a little common decency goes a LONG way! Where’s that southern hospitality I’ve heard so much about? I’m now angry, drivers license-​less and frustrated that I need to go back another day. I certainly won’t be coming back to this location.

A-​OK for a DMV. I had a pretty smooth process obtaining my North Carolina license. About an hour total from start to finish which is really not that bad. The employees and associates were pleasant and professional. The man working the front counter was polite and helpful to every person who walked in; very nice.

5 stars for two absolutely lovely officers.
One star for one officer with a serious attitude!

Everyone was so nice! I had sort of a complicated situation and everyone was helpful. I arrived at about 2:30 and did not have to wait. I was done with everything by 3.