A & B Systems

One star is checked because you can’t put in less: there is no star for someone who takes your money, doesn’t deliver, and ignores requests for the return of your money, even when contacted by the Better Business Bureau.
I contacted Home Advisor regarding updating of a small bathroom in our coop apartment and was contacted by Steve Del Vecchio of Citadel. Steve visited and gave us a business card for A&B Systems Inc, explaining when I asked that the two companies had merged. We gave him the list of requirements for working at our coop, and he said he met them all. We agreed upon what sounded like a fair price, and he said the work would be completed before Thanksgiving. He delivered his papers to our management office and we paid him a cash deposit of $ 2375. We subsequently learned from our management office that Steve had failed to submit the required permit from the Village of Mineola. We contacted him and he claimed the oversight would be corrected and he would have the permit in a couple of days. When we did not hear from him, we contacted by phone the Village of Mineola Building Department, who stated that no permit had been requested on our behalf. We contacted Steve again, who expressed anger towards the «expediter» he had reportedly «hired» to handle it, begging our forebearance and again promising the papers would be filed immediately. After not hearing from him for some time, we called the Village again, only to learn that still no papers had been filed. This time, we asked Steve via text, undeliverable emails, a conversation with his secretary at A&B and a refused certified letter for the return of our money. He never contacted us again and kept our money. It appears we are another couple of senior citizens conned as «easy marks.» It is now 2 days before Christmas and we do not have the money back.