Enterprise Rent-A-Car

Customer service is good. But some of the vehicle wasn’t great. The first time I rented a 6 passenger ford transit van to see the Christmas light in Charlotte. It had a tag on the rear mirror saying it was inspected and vacuum so I didn’t check the back until I got home when I was setting up for the kids and saw there was dog hair all over the back seats and the third row seats. It wouldn’t be so bad if my kids wasn’t allergic to dogs. So I had to vacuum the whole car and clean the seats my self. Also after the Christmas lights coming home the transit traction control was messing up so it wasn’t driving right and then the check engine light was on and had like 12 code in it just thank god I made it home to drop off the family and return the vehicle and with that with experience made me think I should stick with only Japanese cars. The Second time I rented was a couple weeks later. me and my family went on a two day vacation and rented out a 15 passenger ford transit vehicle and my luck found out one seat didn’t have a A buckle for the seatbelt it had the metal bracket sticking out were the buckle suppose to be so When my family would go in and out the vehicle they would got scratch by the bracket and my pants got ripped by it and I had to buy another one. Wish they would paid for my pants. So over all Enterprise is not a bad place to rent from. Just hope you have better luck with vehicles then me

I had a an emergency and needed a rental earlier than I had expected when I made reservations. Boone was unable to help at all then a guy in Morganton try to help me but he didn’t understand what my needs were and tried to give me a big SUV and charge me more for it. It was extremely nice he tried to help but I couldn’t afford the up charge for an SUV especially for a vehicle I really, really didn’t want. Called Hickory and they understood my needs and my budget and got me in a car that was right for me. They were very accommodating and made everything work out. Even worked with me regarding the drop off, I appreciated their listening to what I needed and why I had specific needs, I wasn’t just being picky I had to accommodate my Mom as my second driver and HAD to have a car she could drive comfortably and safely. It all worked out all locations did what they could with what they had available but Hickory pulled it off.

Enterprise never disappoints me. The staff is always friendly and able to ask any questions you may have. The weekend specials are the best and very affordable, so if you’re planning a weekend trip definitely use Enterprise and have a good time.

After another disastrous week end of car break downs my wife was forced to rent a car here so she could go to work this week.
Although she has rented here before and with other Enterprise locations when she traveled on business, all of a sudden today, because our auto policy does not have collision, they want to add and add’l $ 120 to the cost of the rental to cover collision.
When my wife ask for an explanation as to why she has never had to pay this before, the only answer we get is if your policy does not have collision we have to add it, even though our policy had never had collision and we have never had to add it in the past.
This now jumps the weekly rate with deposit to $ 410!
At this point, I start complaining as does my wife and the clerk all of a sudden finds some «discounts» that’s drop it to $ 378, but that’s still $ 85 more than the quoted rate.
There is no such thing as customer service any where any more. The only policy companies have any more is lets see how much extra money we can screw the customer out of.
My wife and I are sick to death of being charged all of these extra and hidden fees over and above the rates we get quoted. If you are going to stick it to the customer at least be honest and quote everything up front, not quote one rate then when the customer arrives, add on all of these «screw the customer fees».