Chase Bank

This is by far the very WORST branch on a 20 mile radius. Always a long wait natter how many cars are on the drive thru. The tellers are curtious, again slow. I hate having to use this branch and avoid it as much as oossible.

I was at the drive thru on Tuesday Nov 27^th at 10am. I sat behind one car for an extremely long period of time while watching the customer and the African American teller have a long personal conversation, the kind two people have after they haven’t seen each other in 10 years. The teller had ZERO concerns that another customer might be in a line that SHE was holding up for personal BS. I reversed, parked and went inside because I was in a HURRY as most people at. Low and behold SHE was my teller.
Conversation went like this…
Teller. «How are you today?»
Me… «I’m in a HURRY. I was in the drive thru stuck behind a man who was chatting it up with a teller forever in the drive thru.» (knowing full well it was her)
Teller… NO appology, no nothing, only thing she did was cash my checks and I left.
I’m sorry but I pay too much in fees that to have to accept shitty customer service.
And than there’s the occasional, too many employees that are around looking like they have NO purpose. Overstaffed. Why is that? So they can charge more in fees, to pay for all those bodies just taking up space?!
I’m giving some serious thought about changing banks.
Maybe another bank would work harder to provide good customer service. After all, the $ 15 a month they charge in fees adds up, that’s $ 180 annually. I’m paying $ 180 a year to hear all about my tellers social life, significant other or personal upcoming plans for 15 minutes. No thanks! Also, it’s on camera, put those cameras to good use. Nov 27^th at 10am check and see just how long the teller was yammering on with just that one customer. This is something I’d expect to see at TCF, not Chase.

Freaking bank smells like sweaty ass i have no idea how ppl can work in this place and no suffocate from the smell

This is a new location that was just recently build. I just recently switched to Chase for banking myself so this is kind of a review on both this location and Chase a a whole. I had to stop in here to set a pin number for my new debit card and I was pretty impressed when I walked in. It’s a large spacious location, and they have a lot of people working there. I came in on a Saturday morning, and naturally it was pretty busy. They have a few manned teller stations, as well as several automated tellers inside the lobby, which I though was really cool. I had to see a personal banker to set me pin, so I had to take a seat in the waiting area for someone to become available. After about a 10 – 15 minute wait someone came out and greeted me, and withing 5 minutes I was walking out the door. The wait was a little bit of a nuisance, but what can you expect on a Sat morn. The person who set my pin for me also apologized for the wait. This location, and Chase as a whole have impressed me so far. I would recommend to anyone who asked to use Chase, and this branch if your in the neighborhood.