CVS Pharmacy

This pharmacy is full of incompetents who do nothing but give you a hard time and are unwilling to help you. If something is wrong with your prescription don’t expect a phone call to notify you about it and certainly don’t expect them to help resolve any issues. They even gave my insurance who had medical approval from my doctor a hard time. I’ve had countless issues and have had enough. If I could rate with zero stars I would.

Picked up my prescription at this location very fast and friendly. The pharmaceutical answered all of my questions and recommended me something I needed.
I will continue to come to this place.

Location is great, parking is never a hassle, and I always find what I need and if for some reason I can’t find something, they employees are very helpful. The only con is that I believe they need more staff! I went in today, was greeted by someone with a smiling face, but then that person was also working on the shelves AND was the cashier. I mean, really? There was one other employee (that I saw), and he was on the back.

I love Cvs but this location sucks. The pharmacy never wants to help, all they do is stand around and talk amongst themselves. They never answer the pharmacy phone and when I’ve called I’ve been inside the store and they just ignore the phone. I waited in the pharmacy drive thru for 45 mins today and there was only one car in front of me the whole time. I’m very disappointed by this location.

I love this CVS. Everyone is very friendly and helpful. They always have what I need. The manager is awesome !!! :) :) :)

Sometimes the line is long, but where does this NOT happen? I mean, it’s the busiest shopping center in Miami Lakes so it is to be expected. The staff are all extremely friendly and have become so familiar with me that they already know which cigarettes to pull. Heisy and Ellie are my favorite cashiers as they always stop to ask how I am doing before anything.

I’d love to give this CVS five stars, but the fact they are so under staffed makes it annoying! Everyone that works here is very friendly. They are willing to help you find an item, a correct price, etc. The problem is sometimes the same cashier is the one who has to help you in the aisle.

When someone takes the time out of their busy schedule to write a long review, we should listen to what they have to say. Today i went to this CVS pharmacy to exchange a prescription that was given to me incorrectly to begin with. i explained my situation to the young lady at the drop off counter and told her I needed an exchange. Somewhat dumbfounded she had to ask her supervisor about what she had to do to correct this. Even after asking her that i needed an exchange she referred me to the young lady who was busy with the drive thru line. In the mean time, while I’m waiting for the drive thru girl she decides to help her family members who got there instead while i waited for what should’ve been a quick exchange. (Yes I overheard her conversation) The drive thru attendant proceeds to give me a refund and sends me on my way. When i asked whats going on the original drop off girl then decided to stop talking to her family members and now attend me again in a manner where her supervisor would not notice whats going on. Her supervisor who was sitting five feet away caught on but was too busy on the phone. She should’ve taken the initiative to help me. By now i had already been there at least 20 minutes. Mind you the place was empty. She asked me to come back to the drop off counter where she apologizes for the confusion. I don’t feel it was confusion, just lack of training in customer service and weak supervision. I was highly upset but i kept my composure and finally had my prescription corrected. I felt there was no sense in talking to the supervisor because she should’ve done her job initially. Just my opinion I thing a customer thats in front of you is more important than someone who’s on the phone. I blame myself for this because this is not the first time I’ve had an issue with this cvs. I refuse to go back. If anyone has info on contacting corporate please send me a comment. If you treasure your time as much as i do make sure not to go to this CVS. Make sure to check your prescriptions before you leave also!!! GOOD LUCK!

As a former pharmacy technician for the same company, i tend to know the business and all it entails. It is a terrible job and it is extremely stressful, hence why i don’t do pharmacy anymore. Having the prior experience, I tend to be very patient and understanding of the pharmacy and all its chaos.
However, I do have a problem when i have to visit the pharmacy four times for the same issue and on top of that, tell you how to do your job. I had prescriptions for skin medications with coupons and each and every medication had issues. That is understandable because insurances don’t want to pay for anything and inputting coupons can be a pain in the a$$. Now, my problem is that why do i have to tell you how to add the coupon? I literally had to explain to the tech to run the insurance as a primary and the coupon as a secondary. Then the person taking care of me got the phone 3 times and helped those people while i waited for her to finish. Its called, put them on hold and finish with me since i was here first and then pick up and help them.
Another thing i can’t stand is how they do not know how to manage customers, i literally have a line behind me, and since i have been here for over an hour, i could care less how long the line gets and how impatient the people get. At this point you need to get back up, get the person counting pills to come over and help you at drop off, the pharmacist that spent 4 years at a University can count the pills him/​herself.
So basically, i find that this pharmacy needs work. They need to figure out how to work more effectively and do things correctly instead of half a$$ed. Had i not known better, i would have spent $ 115 more on prescriptions than i needed to.

The staff at this CVS is super nice the only problem is, the lack of staff. I always feel horrible when visiting the pharmacy. The line is always huge and there’s usually only one or two staff members to handle the big line plus the drive thru lanes.
Somehow they manage to although take a while, they do it with a smile on their face and are beyond helpful. I blame corporate.
Same applies for the clerks from the regular store, one clerk to handle the photo side plus the cashiers. Incredible!
That staff is amazing considering the circumstances.

OK, so the theme song of ‘ER’ wasn’t going on in the background when I walked in tonight with a case of the start of a flu
But when after a marathon 36 hour day (plus a couple of long work days that even causes me to miss an Elite event) degenerated to a full blown sore throat and cold, this minute clinic hit the spot as far as getting me on some medication. I was seen by an ARNP who gave me a checkup, and sent the script directly to the pharmacy down the hall. She even told me that if it didn’t get better to go to a full urgent care to get checked out. That’s why I can’t give them a full 5 stars. While they do have the ability to take bloodwork and some tests, they didn’t do a throat culture. I also do appreciate the Cuban pharmacist recommending some home remedies as well. I guess the best time to come to one of these clinics is early on, when youre first starting to feel sick.
Still, the store looks clean, well maintained and has all the essentials. It’s where I stop when I need body wash, deodorant and razor blades. I’m happy with this store.

Hmmm. Where do I go when I need Tylenol at 1 AM and no other places are open? CVS, that’s where!
+ open ²⁴⁄₇

Just your typical CVS store… nothing great, nothing bad… I always get decent service, the pharmacy has been helpful and I’ve always seen it clean so I don’t hold any complaints. It is open ²⁴⁄₇ which helps if you have a late night hunger for a snack or don’t get home till late and need to run in for a tooth brush or whatever.